Stake LOCK my account after WINNING 100K

tetaeridanus

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Quote from: Lavafreez on September 18, 2023, 03:52:02 AM

Hello, tetaeridanus

How could i pressure stake so they have to do something about my case "ASkagmabler" refused to take my case.
So i don't what to do if you can help me giving me recoureses i could take i would be very greatful.

Hey there LavaFreeze,

Try your luck with casino guru with all your evidence and make it as detailed as possible. If you tell the story a little bit confusing they straight up start to counterfeit you. The biggest problem here you and I have the common here is Stake.com. If it was another bullshit casino, you could garner more supporters here and maybe in CG. CG included is in the payroll of Stake.com, they have a referal link for stake.com just think about that. However my best bet would be trying Casino Guru. I believe you have the highest chance there. I also came here believing there are at least some people who will understand my situation, help me contact stake directly and help overall. All I got was hate, ignorance and assumptive counter arguments which are basically nothing but trash and bullshit. I see that your thread looks the same; just go and open a dispute in Casino Guru. If you need any help or have questions, you can PM me here.

Remember, you can pick not to play the game; but you cannot change the rules.

With respect,

Tetaeridanus.

Lavafreez

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Hello, tetaeridanus

How could i pressure stake so they have to do something about my case "ASkagmabler" refused to take my case.
So i don't what to do if you can help me giving me recoureses i could take i would be very greatful.

kingbj21

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Quote from: tetaeridanus on September 17, 2023, 06:06:25 AM

Quote from: kingbj21 on September 13, 2023, 08:08:07 AM

Quote from: Lavafreez on September 13, 2023, 04:17:07 AM

hello, kingbj21

You are right i will do this right now.

I edit this just to say that i just made my complain to "askgambler" will let you know if i have any news

Great news.

I have learned that, no point in accusing casinos over here. Most of the users will reply to your thread to increase their post count and always answer in a suspicious manner defending the casinos. I have solid evidence against duelbits for nerfing down my bonuses, what's the point. I ended up wasting my time, nothing progressive.

Hey, I also have a thread which anyone answered straight up started defending casinos, sad to see how this forum has became; I have been looking at it for years I probably am one of the oldest in crypto here, never liked forums and didn't bother to open an account because of how toxic people are in these forums. Many people here just post to earn money here. They don't care about your situation , nonetheless they are on payroll by casinos( not all of them but mainly, I am talking about scam accussations thread). I had and have all the evidence I need on court, however not one single man stood up and defended me in this huge forum, they called me degenerate, addicted, etc. Don't waste your time here, people are in bad intentions and don't give a fuck about your situation. Few of the people here have a good heart, so don't waste your time here and go open a legal case. Casino Guru is paid by stake.com; DO NOT, I repeat DO NOT have high hopes, they do everything they can to counterfeit you. You can go and look at my case for example.

PS: Big Fuck you to all of the people who sell their soul for 3$ a post.

I am here whenever you want.

With respect.

Tetaeridanus.

I read your thread, it was quite depressing. I hope you get your life straight man, these offshore casinos can do whatever they want. They are not regulated. They can scam in whichever way they want and won't get noticed because of the player's base and the surplus money they have. I don't want to offend anyone who earns a living with the signature, but supporting someone blindly is not good for the community, one day they can deny their earnings as well, they are not understanding the point.

Good luck my man.

tetaeridanus

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Activity: 182

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Quote from: kingbj21 on September 13, 2023, 08:08:07 AM

Quote from: Lavafreez on September 13, 2023, 04:17:07 AM

hello, kingbj21

You are right i will do this right now.

I edit this just to say that i just made my complain to "askgambler" will let you know if i have any news

Great news.

I have learned that, no point in accusing casinos over here. Most of the users will reply to your thread to increase their post count and always answer in a suspicious manner defending the casinos. I have solid evidence against duelbits for nerfing down my bonuses, what's the point. I ended up wasting my time, nothing progressive.

Hey, I also have a thread which anyone answered straight up started defending casinos, sad to see how this forum has became; I have been looking at it for years I probably am one of the oldest in crypto here, never liked forums and didn't bother to open an account because of how toxic people are in these forums. Many people here just post to earn money here. They don't care about your situation , nonetheless they are on payroll by casinos( not all of them but mainly, I am talking about scam accussations thread). I had and have all the evidence I need on court, however not one single man stood up and defended me in this huge forum, they called me degenerate, addicted, etc. Don't waste your time here, people are in bad intentions and don't give a fuck about your situation. Few of the people here have a good heart, so don't waste your time here and go open a legal case. Casino Guru is paid by stake.com; DO NOT, I repeat DO NOT have high hopes, they do everything they can to counterfeit you. You can go and look at my case for example.

PS: Big Fuck you to all of the people who sell their soul for 3$ a post.

I am here whenever you want.

With respect.

Tetaeridanus.

AHOYBRAUSE

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Quote from: examplens on September 16, 2023, 11:44:49 PM

Quote from: AHOYBRAUSE on September 16, 2023, 09:14:22 AM

Quote from: holydarkness on September 16, 2023, 05:13:36 AM

That's... an interesting two cents. If I may ask for more context, did you register while you're still in German [thus registered within the prohibited jurisdiction], or did you register after living in Japan?

Hi holydarkness.
I registered around 3 years ago while being on a trip to Germany. After I came back to Japan I always used a German VPN, even though there was no need for it. Just didn't want to get blocked for some reason.
And for the last months, because now you can't login with a German IP anymore, I just used an Austrian IP without any problems.

And like I said, my home address registered with stake is in Germany, and I never got blocked or anything like that. Also there are MANY German players at stake, and Eddie acknowledges them all the time on stream.
So there are definitely plenty of loopholes in these TOS for some reason.

Have you tried to withdraw money from there? If so, what is the largest amount you have successfully withdrawn?

You are right about loopholes because they can always keep someone's money under the pretext that you are coming from a restricted zone.

Sure I have withdrawn, over 50 times at least. My biggest withdrawal ever was around 20k$. Without any issues. Had it 1 minute later in my wallet.

It's very strange about these restricted countries in my opinion. Unless they make a real statement that says something like "from now on people living in the following countries are not supposed to play at stake anymore..." this will go on.

And for obvious reasons they will not do that. There are thousands of French, German and other players from restricted countries that are using stake for a very long time, because back when they registered their region was not banned. Banning these players now would mean a big financial loss for stake.

examplens

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Quote from: AHOYBRAUSE on September 16, 2023, 09:14:22 AM

Quote from: holydarkness on September 16, 2023, 05:13:36 AM

That's... an interesting two cents. If I may ask for more context, did you register while you're still in German [thus registered within the prohibited jurisdiction], or did you register after living in Japan?

Hi holydarkness.
I registered around 3 years ago while being on a trip to Germany. After I came back to Japan I always used a German VPN, even though there was no need for it. Just didn't want to get blocked for some reason.
And for the last months, because now you can't login with a German IP anymore, I just used an Austrian IP without any problems.

And like I said, my home address registered with stake is in Germany, and I never got blocked or anything like that. Also there are MANY German players at stake, and Eddie acknowledges them all the time on stream.
So there are definitely plenty of loopholes in these TOS for some reason.

Have you tried to withdraw money from there? If so, what is the largest amount you have successfully withdrawn?

You are right about loopholes because they can always keep someone's money under the pretext that you are coming from a restricted zone.

tetaeridanus

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Quote from: Beparanf on September 11, 2023, 09:03:19 AM

Before anyone believe on this story. Who will bet all in on a roulette game at first bet? Of there are some users then they are rare. Some user are doing multiple account and avail promotion such as cashback while betting both side using 2 accounts. This way, the user can claim the cashback while 100% still holds his original bankroll that go to the winning bet account. His only danger on this method is when the ball goes to zero which is very low chance to occur.

A french roulette game gives 50% refund when ball goes to zero. I believe this is what he use.

This kind of bonus abuse is very popular which the live casino provider usually detect multiple account that oppose bet even on 2 different casino involved that play same live game.

Quote from: Lavafreez on September 11, 2023, 07:56:23 AM

About the conversations with the support, and the "reason" for stealing my money is about their policie of "opposite Betting". They claim that another account bet the opposit that i had bet. I told them multiple times that this was a coincidence. They do not even reply to me, the support has been ignoring myy emails for more than 1Month

Do you have active promotion when you place your bet?

No french roulette doesn't give %50 when ball goes to zero, all bets are lost. Please do your research before accusing people just like you did on my post; you are just a player hater who is probably working for bunch of casinos.

AHOYBRAUSE

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Quote from: holydarkness on September 16, 2023, 05:13:36 AM

That's... an interesting two cents. If I may ask for more context, did you register while you're still in German [thus registered within the prohibited jurisdiction], or did you register after living in Japan?

Hi holydarkness.
I registered around 3 years ago while being on a trip to Germany. After I came back to Japan I always used a German VPN, even though there was no need for it. Just didn't want to get blocked for some reason.
And for the last months, because now you can't login with a German IP anymore, I just used an Austrian IP without any problems.

And like I said, my home address registered with stake is in Germany, and I never got blocked or anything like that. Also there are MANY German players at stake, and Eddie acknowledges them all the time on stream.
So there are definitely plenty of loopholes in these TOS for some reason.

holydarkness

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Quote from: Lavafreez on September 15, 2023, 02:52:51 PM

Hello, holydarkness

1. Not exactly.
Simplified version is :
a) i deposited 50K
b) i played and ended up doing an all-in at the roulette and winning
c) i tried to withdraw and refused to do so.
d) accused me of opposite betting and multi account
e) remooved the funds from my balance
f) i proved that i only had 1 account.
g) agreed with me
h) Still refuse to return my funds since i have broken their "TOS"

2. Yes i played from a banned region but this doesn't allow them to still my money.
They are currently in contract with French Streamers to promote their casino.

This only matter in the sens that i have no legal recourse against them. They perfectly know it and abuse it to steal my money. It has never been mention by them that beeing "French" was a breach of their "tos" during our exchange in emails.

I hope you are satisfied with my reply.

Thank you for the more detailed-yet-still-simplified chronology. I understand they never give any explanation of what ToS --other the multi-acc-- you breached? Usually [if not most likely] a casino will at least narrowed things down to one or two clause on their ToS that you breached; for example [and this is literally an example for illustratory purpose, not a real clause on any ToS of any platform]:

"According to our system, you breached one of the terms you agreed upon signing up, specifically terms described on point number 13.1,

13.1. You are not allowed to enroll to a bet near the end of a live match.

for this reason, we believe..."

And I understand you are yet to heard from Stake after Symphonized's last reply to inform you implying he'll forward this matter to Stake team?

Quote from: AHOYBRAUSE on September 15, 2023, 11:23:58 PM

Just my 2 cents on this matter about region and so on.
Being from a banned region can't be the cause here, 100% not.
I am from Germany ( also banned) , there are hundreds or thousands German players at stake ( you can see in the stake chat as well). If you registered a while ago it's ok to play from a "banned" region, you just won't be able to make a new account from these areas.
I know it sounds strange and doesn't make any sense but that's how stake handles this matter.

My account is verified with a German address, even though I live in Japan but that doesn't matter, and I never had any problem with that.

That's... an interesting two cents. If I may ask for more context, did you register while you're still in German [thus registered within the prohibited jurisdiction], or did you register after living in Japan?

AHOYBRAUSE

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Quote from: holydarkness on September 15, 2023, 01:14:40 PM

2. [you've acknowledge this yourself, so this is kinda just a formal confirmation] you're from France, which is a prohibited teritory and violation of such allows them to sanction your account?

Just my 2 cents on this matter about region and so on.
Being from a banned region can't be the cause here, 100% not.
I am from Germany ( also banned) , there are hundreds or thousands German players at stake ( you can see in the stake chat as well). If you registered a while ago it's ok to play from a "banned" region, you just won't be able to make a new account from these areas.
I know it sounds strange and doesn't make any sense but that's how stake handles this matter.

My account is verified with a German address, even though I live in Japan but that doesn't matter, and I never had any problem with that.

BenCodie

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Quote from: Lavafreez on September 15, 2023, 02:52:51 PM

Hello, holydarkness

1. Not exactly.
Simplified version is :
a) i deposited 50K
b) i played and ended up doing an all-in at the roulette and winning
c) i tried to withdraw and refused to do so.
d) accused me of opposite betting and multi account
e) remooved the funds from my balance
f) i proved that i only had 1 account.
g) agreed with me
h) Still refuse to return my funds since i have broken their "TOS"

2. Yes i played from a banned region but this doesn't allow them to still my money.
They are currently in contract with French Streamers to promote their casino.

This only matter in the sens that i have no legal recourse against them. They perfectly know it and abuse it to steal my money. It has never been mention by them that beeing "French" was a breach of their "tos" during our exchange in emails.

I hope you are satisfied with my reply.

Unlike some others, I have read this thread in full and have looked at your twitter feed as well. I can see that you've gone to great lengths to provide proof, and (to me) it seems like this is a legitimate claim.

I have seen tens of threads about Stake getting posted in this last month. It's obvious that Stunna is either abandoning/neglecting the casino, or is finally out of his depth...or, has put it into the wrong hands...or, he is abusing the sovereignty he very cleverly created for himself (I do not believe he is prosecutable by law, and if so, his financial and legal power is incredible from my research).

I wish you the best of luck in getting this unarguably giant sum back from this situation.

Lavafreez

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Hello, holydarkness

1. Not exactly.
Simplified version is :
a) i deposited 50K
b) i played and ended up doing an all-in at the roulette and winning
c) i tried to withdraw and refused to do so.
d) accused me of opposite betting and multi account
e) remooved the funds from my balance
f) i proved that i only had 1 account.
g) agreed with me
h) Still refuse to return my funds since i have broken their "TOS"

2. Yes i played from a banned region but this doesn't allow them to still my money.
They are currently in contract with French Streamers to promote their casino.

This only matter in the sens that i have no legal recourse against them. They perfectly know it and abuse it to steal my money. It has never been mention by them that beeing "French" was a breach of their "tos" during our exchange in emails.

I hope you are satisfied with my reply.

holydarkness

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OP, my initial appearance here was to... tell someone to edit their post to prevent a scammer taking advantage of the situation. I only had a chance to read your case just now.

Do I understand correctly about two things as below:

1. Simplified the chronology was, you deposited, went all-in, you won, they confiscated the fund under multi-acc accusation, proven to be wrong, returned your fund, but block your withdrawal?

2. [you've acknowledge this yourself, so this is kinda just a formal confirmation] you're from France, which is a prohibited teritory and violation of such allows them to sanction your account?

Quote from: examplens on September 12, 2023, 06:33:26 PM

[...]
Are Stake representatives from this forum invited to this discussion?

Yes, Symphonized here attended the thread under the capacity of person in charge that forwards all of scam accusations to Stake's staff.

tetaeridanus

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Good luck dealing with stake representatives. I have been trying to contact and make a reasonable convo with them for a huge while. I am here for support. Good luck in your case.

With Respect,

Tetaeridanus.

AHOYBRAUSE

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Quote from: examplens on September 12, 2023, 06:33:26 PM

A very strange situation.
Can any of the players who use Stake.com casino confirm which types of transactions are marked as "refunded" and which as "bonus received"? Why would the winning bet be called a bonus?

Are Stake representatives from this forum invited to this discussion?

That's what I was thinking as well.
I looks a little strange.
Normally when you are getting auto blocked you can't even withdraw, you would get a message that says "this is not possible right now" or something like that.
I was blocked myself in the past and it took a long time to get my account reopened, that's a lot of stress.

Anyway, cancelling the amount and then putting is back into the account as a bonus looks a little off, that's a strange notification!

Also, why would anyone bet 2 sides on roulette with 2 different accounts, this makes no sense. If the 0 hits you lose double and the house edge killed you. The odds of losing it all are the same as if you just use 1 account.
Instead of betting 50k here on red and 50k there on black you can make it in 1 account with 25k red / 25k black for 2 spins, even if that's stupid as well, haha.

shasan

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Quote from: CreepyUncleJoe on September 14, 2023, 10:57:34 AM

Of course, they did lock it. They wouldn't lock your account if you lost a million. That's a standard casino practice.

I have seen a lot of scamming site and saw those site disable withdraw and/or disavle account only if I win but until there is no winning and untill there is no withdrawal rrquest there is no ban or disable withdrawal or account. So, obviously you are right. You have told the untold words of a lots of gambler who fall on scamming.

CreepyUncleJoe

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Of course, they did lock it. They wouldn't lock your account if you lost a million. That's a standard casino practice.

Lavafreez

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Hello, robelneo

First,
"After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not."

Askgamblers refused to help me so i do not regret the decision i took to contact them.
I'am greatful for the help you have provided to me.
However as i explained in my comment, i do not apreciate you trying to discreditate me because i looked for help somewhere else.

I hope you understand my point of view.

have a nice day

robelneo

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Quote from: Lavafreez on September 13, 2023, 09:52:18 AM

Hello, robelneo

I have 100K locked into my Stake account.
Try to understand my position before making such statements.

I understand you, am I, not the guy who recommends that you upload all your evidence and quote it for everyone to see because what you are posting is all hearsay, am I not the guy who recommends the best action for your issue, is that how you treat people who just tries to help you on how you proceed and take action.

holydarkness

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Quote from: Fixelifix on September 14, 2023, 04:50:52 AM

Quote from: ?? on ??

[...]

Scam!

Be kind and do us a favor by entirely removing their quoted post from your post, please? I've report them to mods and they'll likely be nuked soon, or, at the very least, got their posts deleted. When that happen, your very own post will ironically contain the info that led gullible people to their trap.

Fixelifix

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Quote from: ?? on ??

kingbj21

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Quote from: Fixelifix on September 14, 2023, 02:31:14 AM

Why bet so much money $50k on roulette?
Something fishy here...

It's his money, he can bet how much ever he wants. Will you ask the same question Drake? Go big or go home, it worked for him, why you dick heads blindly support the casinos. I don't get it.

Fixelifix

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Why bet so much money $50k on roulette?
Something fishy here...

Lavafreez

newbie

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hello, shasan

I invite you to go on page 1 and check. All the proof have been submited multiple times

shasan

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Quote from: Lavafreez on September 11, 2023, 05:45:26 AM

Hello,

I deposited 50k on my account did an all-in in the roulette, won and when i tried to withdraw they locked and shut down my account.
They refused to let me withdraw and locked down my account.

After contacting support, they said i had broken their "TOS" and had multiple accounts. This turned out to be completly wrong, after a few weeks of investigatio, they admited that they where wrong and that i only had 1 account but still refused to let me withdrawn 🤯

They basicly robbed me 100k. This is Shameless behavior, worthy of a low-class casino.

Stake Username : Lavafreez

Where is the proof of your being scammed. You have not updated the deposit on here, no proof of the winning amount and more important thing that you have not posted any proof of your customer service and no proof of the amount as well as disable/locked account/fund.

Lavafreez

newbie

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Hello, robelneo

First of all i was just following advice. However I do not see the issue in what i have done. Saying that i'am obviously "not clean" because i have asked help somewhere else is a dumb reflexion.

To answer you question of course i'am in a hurry to recover my money. We are talking about 100K.
I have been trying to recover my money for now more than 3 month. I do not believe what i have done will interfere with what stake will announce when they will come "Down here".

I also wan't to say that for Stake, my case is closed. That's what they told by email at least. So yeah i will try every recourse possible.
I will repeat this since you obviously did not read all of my messages. I never said that i never broke any of their "TOS" i said that i had the feeling that they are using this as an excuse to take disproportionate actions against me and steal my money.

"Obviously you do not have confidence that your account is clean" Basing your conclusions on such reflexions is completly random, and frustrating for me.

I have 100K locked into my Stake account.
Try to understand my position before making such statements.

Have a nice day

robelneo

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Quote from: Lavafreez on September 13, 2023, 04:17:07 AM

hello, kingbj21

You are right i will do this right now.

I edit this just to say that i just made my complain to "askgambler" will let you know if i have any news

You are in a hurry Obviously you do not have confidence that your account is clean You should have waited for Stake to come down here and announce the status of your case, in court it's called forum shopping looking for the right venue where he'll have a decision in his favor, just wait for the announcement Stake representative already announce they will address it, Askgambler could decline your case if he sees that you are using their platform for your interest and its an insult bringing the case when Stake rep announce that they are going to address the issue.

Don't jump right away the other one's case could be different from yours.

kingbj21

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Quote from: Lavafreez on September 13, 2023, 04:17:07 AM

hello, kingbj21

You are right i will do this right now.

I edit this just to say that i just made my complain to "askgambler" will let you know if i have any news

Great news.

I have learned that, no point in accusing casinos over here. Most of the users will reply to your thread to increase their post count and always answer in a suspicious manner defending the casinos. I have solid evidence against duelbits for nerfing down my bonuses, what's the point. I ended up wasting my time, nothing progressive.

Lavafreez

newbie

Activity: 13

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hello, kingbj21

You are right i will do this right now.

I edit this just to say that i just made my complain to "askgambler" will let you know if i have any news

kingbj21

newbie

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Quote from: Lavafreez on September 12, 2023, 11:46:45 PM

Hello, robelneo

I understand, however, i have the feeling that in my case, they use this as an excuse to withdhold my funds no matter what. Their is also a part of is the casino legit or not.
I understand that they have "tos" and that they have to make people respect it but, i belive they should try to be more fair about their decisions. In my case for exemple i believe the sanction is completly disproportionate.

First of all thank you, i will check on "Askgambler" if my case doesn't get solved here. I also hope my case get solved, since we are talking about a lot of money.

Sorry to hear about your loss.

I would say don't waste your time here.

Head over to Askgambler or Casinoguru and lodge a complaint asap.

Good luck, update us on how it went.

Cheers

Lavafreez

newbie

Activity: 13

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Hello, robelneo

I understand, however, i have the feeling that in my case, they use this as an excuse to withdhold my funds no matter what. Their is also a part of is the casino legit or not.
I understand that they have "tos" and that they have to make people respect it but, i belive they should try to be more fair about their decisions. In my case for exemple i believe the sanction is completly disproportionate.

First of all thank you, i will check on "Askgambler" if my case doesn't get solved here. I also hope my case get solved, since we are talking about a lot of money.

examplens

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A very strange situation.
Can any of the players who use Stake.com casino confirm which types of transactions are marked as "refunded" and which as "bonus received"? Why would the winning bet be called a bonus?

Are Stake representatives from this forum invited to this discussion?

robelneo

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Quote from: Lavafreez on September 12, 2023, 12:14:28 AM

Hello,

First of all thank you ! This community is amazing, you have all been very reactive and took my case seriously and for that i'am very greatful.

The community deals with fairness, transparency, and the value of reputation, community upholds it

Quote

I hope my case get solved and that i manage to recover my money. They claim i have broken multiple times their "tos" and that they have "evidences" that suggest it.
Since i played from a restricted juridisction, i have no legal recourses and they abuse it.

I would like to remind you that casinos always uphold their TOS and rules if they see that there's a violation they will uphold it no matter what, it applies to all their players small and VIP bettors

Quote

I have been sending them proofs and they only seem to accept what suits them best while ignoring the rest of it. Now, every time I send them consistent evidence that strongly contradicts their conclusions, they ignore it and don't even reply...

If in case one of the parties is not satisfied with the result most probably the user, he/they can ask a third-party mediator like Askgambler, Askgambler if agree to mediate will ask for all the pieces of evidence and their decision is final as agreed by both parties.

Hopefully, this case will be resolved here I know Stake has a good history when it comes to resolving cases so we'll see

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Quote from: Symphonized on September 11, 2023, 08:31:42 PM

Quote from: tabas on September 11, 2023, 06:45:08 PM

(...)

First, they have a announcement thread and basically you can ask them through that thread as well for handling this case of yours.

(...)

No you should not ask there, as that topic isn't for scam accusations, you can leave at this section and someone will address it if they have to.

I'm always forwarding Scam accusations from this section to Staff so they can be handled.

PS: I'm the one in charge of forwarding them, in case Staff misses these topics, therefore every Stake.com Scam accusation will be viewed / analysed very soon.

Hello Symphonized.
Thanks for that clarification, I'll take note of this whenever I see someone that has an accusation or complain about their accounts, I won't redirect them to your thread unless it's not really a concern of an accusation and it's more about your service. It's actually great that you've said this and replied on what I have said to clarify things that you guys are also active checking out these threads here.

Quote from: Lavafreez on September 12, 2023, 12:14:28 AM

Hello,

First of all thank you ! This community is amazing, you have all been very reactive and took my case seriously and for that i'am very greatful.

I hope my case get solved and that i manage to recover my money. They claim i have broken multiple times their "tos" and that they have "evidences" that suggest it.
Since i played from a restricted juridisction, i have no legal recourses and they abuse it.

I have been sending them proofs and they only seem to accept what suits them best while ignoring the rest of it. Now, every time I send them consistent evidence that strongly contradicts their conclusions, they ignore it and don't even reply...

Again Thank you all

A rep have noticed your thread and has already forwarded this to the team, you're able to get their attention and for now you have to wait for their response. Hopefully, they'll get back to you and able to address and solve your problem with them.

aioc

hero member

Activity: 2926

Merit: 567

Quote from: Lavafreez on September 12, 2023, 12:14:28 AM

I have been sending them proofs and they only seem to accept what suits them best while ignoring the rest of it. Now, every time I send them consistent evidence that strongly contradicts their conclusions, they ignore it and don't even reply...

Again Thank you all

You did the right thing by creating an accusation here. They have an active campaign here and an active representative here and on many occasions they have shown their dedication to resolving the case, their representative here assured you and the community that they will address this accusation soon.

Quote from: Symphonized on September 11, 2023, 08:31:42 PM

PS: I'm the one in charge of forwarding them, in case Staff misses these topics, therefore every Stake.com Scam accusation will be viewed / analysed very soon.

Lavafreez

newbie

Activity: 13

Merit: 0

Hello,

First of all thank you ! This community is amazing, you have all been very reactive and took my case seriously and for that i'am very greatful.

I hope my case get solved and that i manage to recover my money. They claim i have broken multiple times their "tos" and that they have "evidences" that suggest it.
Since i played from a restricted juridisction, i have no legal recourses and they abuse it.

I have been sending them proofs and they only seem to accept what suits them best while ignoring the rest of it. Now, every time I send them consistent evidence that strongly contradicts their conclusions, they ignore it and don't even reply...

Again Thank you all

Symphonized

member

Activity: 2464

Merit: 57

Primedice.com & Stake.com

Quote from: tabas on September 11, 2023, 06:45:08 PM

(...)

First, they have a announcement thread and basically you can ask them through that thread as well for handling this case of yours.

(...)

No you should not ask there, as that topic isn't for scam accusations, you can leave at this section and someone will address it if they have to.

I'm always forwarding Scam accusations from this section to Staff so they can be handled.

PS: I'm the one in charge of forwarding them, in case Staff misses these topics, therefore every Stake.com Scam accusation will be viewed / analysed very soon.

tabas

hero member

Activity: 3024

Merit: 745

Top Crypto Casino

Hello and welcome to the forum Lavafreez. I think that this case of yours should be taken with care not just by them but also you. Since it involves a huge money on your end and you probably can't wait any further with it moving on, so you have to take action and take the community's attention through this thread. First, they have a announcement thread and basically you can ask them through that thread as well for handling this case of yours.

Quote from: Lavafreez on September 11, 2023, 11:41:52 AM

I don't think i'am allowed to share any information that has been sent to me. I don't wan't to give them any excuse to retain my funds.

Much better to keep those details confidential as it's written on the disclaimer of the email. But I guess that's it, you have already shared it and everyone has already seen it. I have no idea if this is going to affect the withdrawal since you already were having problems taking it but hope so, this is going to get their attention.

robelneo

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Enjoy 500% bonus + 70 FS

Quote from: Lavafreez on September 11, 2023, 11:41:52 AM

Every single one of the emails that i have received from Stake their is this message

I don't think i'am allowed to share any information that has been sent to me. I don't wan't to give them any excuse to retain my funds.

The only thing i can share to you about talking to the support is this :

Here you see that they allowed me to connect into my account, so i could do the KYC.

Right after i had done it, they removed the funds from my wallet.

Recap of all the proofs :
-

-

Thank you for uploading, and I'm quoting this for everyone to see. There are communications that are not allowed to be seen for now maybe later on when circumstances force you to show it. I'm sure they are now aware of the existence of this thread you may send them a notification that you created a thread for your issue here in Bitcointalk.

Hopefully this will be addressed by the team the sum is not small to be ignored.

Lavafreez

newbie

Activity: 13

Merit: 0

Hello, Robelo

Every single one of the emails that i have received from Stake their is this message

https://www.talkimg.com/images/2023/09/11/6apvc.png

I don't think i'am allowed to share any information that has been sent to me. I don't wan't to give them any excuse to retain my funds.

The only thing i can share to you about talking to the support is this : https://www.talkimg.com/images/2023/09/11/6aeNj.png

Here you see that they allowed me to connect into my account, so i could do the KYC.

Right after i had done it, they removed the funds from my wallet.

Recap of all the proofs :
-https://www.talkimg.com/images/2023/09/11/6aeNj.png
-https://www.talkimg.com/images/2023/09/11/6aq4G.jpeg
-https://www.talkimg.com/images/2023/09/11/6a0xD.jpeg
-https://www.talkimg.com/images/2023/09/11/6axPf.jpeg

robelneo

legendary

Activity: 3416

Merit: 1225

Enjoy 500% bonus + 70 FS

Quote from: Lavafreez on September 11, 2023, 05:45:26 AM

After contacting support, they said i had broken their "TOS" and had multiple accounts. This turned out to be completly wrong, after a few weeks of investigatio, they admited that they where wrong and that i only had 1 account but still refused to let me withdrawn 🤯

I didn't see this on the images you uploaded to your XTwitter account all I see are balances, this is a piece of strong evidence if you have a screenshot of that.

Can you please compile all your pieces of evidence and post them here using Bitcointalk's official image uploader https://www.talkimg.com.

Don't worry if it does not show up when you post it here, one of us will quote it for everyone to see.

Lavafreez

newbie

Activity: 13

Merit: 0

@Beparanf

Hello,

I understand your point of view and i respect your position.

However this is not my case.

Saying "What kind of user does an all-in on his first bet" First it's not true i had been playing dice before.

Second, "A french roulette game gives 50% refund when ball goes to zero. I believe this is what he use." False i didn't used the french roulette i used the VIP Roulette will prove it showing you the bet

"Do you have active promotion when you place your bet?"

No i didn't had any promotions active. The only promotions on stake are Weekly and Monthly.

The weekly is a promotion done every Saturday, your bonus is calculated depending on your week gameplay. So if Stakes belive that my bonus could be illegitimate they can and have time to decrease it significantly.

It's exactly the same for the Monthly,

Their is also the reckback that is indeed an instant bonus however the bonus is so low that it has no sens to even talk about it. Exemple: for 50k bet on the roulette i only earned 30$ of reckback...

I hope i have answered all your questions let me know if any doubt or wan't additional evidence

Lavafreez

newbie

Activity: 13

Merit: 0

YES EXACTLY i have tried to explain them many times that this had no sens. Why would i wan't to bet against my self i am only going to loose money doing so !!!!

They perfectly know that. I truely think they are trying to steal my money and i have no clue on what i can do.

I strongly advice you to stay away from this casino if you plan on betting big, i have seen multiple people over twitter complaining about similar issues with similars amount of money.

Stay Safe

Beparanf

hero member

Activity: 2954

Merit: 796

Before anyone believe on this story. Who will bet all in on a roulette game at first bet? Of there are some users then they are rare. Some user are doing multiple account and avail promotion such as cashback while betting both side using 2 accounts. This way, the user can claim the cashback while 100% still holds his original bankroll that go to the winning bet account. His only danger on this method is when the ball goes to zero which is very low chance to occur.

A french roulette game gives 50% refund when ball goes to zero. I believe this is what he use.

This kind of bonus abuse is very popular which the live casino provider usually detect multiple account that oppose bet even on 2 different casino involved that play same live game.

Quote from: Lavafreez on September 11, 2023, 07:56:23 AM

About the conversations with the support, and the "reason" for stealing my money is about their policie of "opposite Betting". They claim that another account bet the opposit that i had bet. I told them multiple times that this was a coincidence. They do not even reply to me, the support has been ignoring myy emails for more than 1Month

Do you have active promotion when you place your bet?

Poker Player

legendary

Activity: 1372

Merit: 2017

I hope someone from stake comes here to give an explanation on the subject, although I understand that they are more careful with large amounts like this than if it were $50. In any case it seems fishy that they first accused you of multi-accounting, then said no, and now they come out with the opposite betting. I don't see what's wrong with it, I guess it's against the rules, but if I bet $50K and meet a friend or something who bets $50K, in the end what we're going to lose is the commission, no matter how much one of us wins. If I were the master of the casino I would want them to repeat the bet many times.

Lavafreez

newbie

Activity: 13

Merit: 0

Hello,

Since i'am very new new here, i only found this way to show you and proove what i have advanced.

Here is my twitter account and you will see all the evidences.

https://twitter.com/Dylaan86/status/1694536346864349683

About the conversations with the support, and the "reason" for stealing my money is about their policie of "opposite Betting". They claim that another account bet the opposit that i had bet. I told them multiple times that this was a coincidence. They do not even reply to me, the support has been ignoring myy emails for more than 1Month

Also i have played only 2 games Dice and Roulette

If you have any doubts or need any more evidence please let me know.

acroman08

legendary

Activity: 2534

Merit: 1115

This is a big accusation, $100k is not a small amount of money, Please provide all evidence(screenshots of your deposit, bet, conversation with their support, etc.) backing up all your claims, It's not that I think you are lying it's just that providing evidence could help your case and garner support from other members.

bitbollo

legendary

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Nec Recisa Recedit

did you have screenshots that support your claim? I mean, as always in this section, it seems that some missin pice of puzzle here. So you opened an account and just played 50k all in or maybe some others bet?
What term of service you have violated? what motivation they provide?

Lavafreez

newbie

Activity: 13

Merit: 0

Hello,

I deposited 50k on my account did an all-in in the roulette, won and when i tried to withdraw they locked and shut down my account.
They refused to let me withdraw and locked down my account.

After contacting support, they said i had broken their "TOS" and had multiple accounts. This turned out to be completly wrong, after a few weeks of investigatio, they admited that they where wrong and that i only had 1 account but still refused to let me withdrawn 🤯

They basicly robbed me 100k. This is Shameless behavior, worthy of a low-class casino.

Stake Username : Lavafreez

Topic: Stake LOCK my account after WINNING 100K (Read 677 times)