Topic: Stake.com completely unfair MLB live bet void (Read 428 times)

So you mean Stake is not a robust Bookmaker and use 3rd party to place bets and users cannot bet on another website that uses the same Bookmaker or there's a chance of the bet getting void?

I don't have anything against Stake but this is insane in my opinion in the first place and secondly, how would a user know on which websites they cannot place the same bets on?

Conclusion: don't bet at stake.com if you don't like voids over 30 minutes after your livebet has been placed.
If there is about 10% or more difference between the odds you bet on and the odds on another bookie, they will void it.
So if betting at stake, you should always keep an eye on other bookies.....weird but true.....otherwise you'll never know what you're up to.

I always wonder how people talk about a max bet button and I have never seen a max bet button on stake. All I can do is guess how much I am allowed to bet.

Especially given my account history? What does that mean? I have lost more than I won, I am in an overall minus.....

This bet was voided and the odds displayed were incorrect enough (~3.2 v 2.3) that a ton of players hopped on it and put the max possible bet in on not just our website but others using the same odds. Our odds supplier voided this as quickly as they could and I am not surprised at all that they did void it. Our odds supplier reserves the right to void bets, to make the claim that we did this over some marginal difference is incorrect. I also do not believe you would have put the max bet in on both our website and sportsbetio and potentially others unless you detected this yourself. I don't always agree with voidings but in this situation I do, and with the information you shared I do not feel comfortable reverting the void especially given your account history. If this bet went on to lose we would not be not having this conversation. This decision is final

I'll just add my 2 cents here.

Odds at 7:15 at bet365 were 3,00
Odds at 7:17 at bet365 were 2,35
Odds at 7:20 at bet365 were 2,40

Don't know what the correct ruling here should be.

No more answer Stunna?

Okay I'm glad you don't deny that the void took place after the 2 runs were scored to make it 4-2. So 5:53 UTC that is 7:53 AM CET......and my bets were placed at 7:17 and 7:20 AM CET. That means I was correct in stating it was well over half an hour before they goit void. In fact 33 and 36 minutes to be precise. You may say a process of voiding takes time, but it can't be that long. As you can imagine a void in livebetting becomes more painful as time goes on and to have this done after the bet had basically already won is just not done.
So you didn't mention the exact correct odds which they should have been but you said slightly higher than the 2,35 Bet365 offered.....so let it be 2,50. Do you really think it's fair to void 2,95 and 3,20 odds for it to be 2,50? I personally think this is still a marginal difference. Not the kind of difference where the user should have realized they were betting on clearly wrong odds. I certainly wasn't. If I was I would have made sure to cash out my bet with a nice profit, cause this was possible after these 2 runs were scored. The fact that I didn't do that proves only I was betting in good faith.
So the conclusion is: your odds provider messed up in several aspects. And I understand you can't pay the full price for that, but now I am the one paying the full price for it. Even though I still think that paying out my 2 bets in full at the apparently intended odds of 2,50 would be the fairest solution now, I am willing to accept that you only pay out the smallest bet of 15 mbtc at the odds of 2,50......that would mean crediting me 22.5 mbtc as a goodwill credit......also because 2,50 is certainly not that far off 2,95 as it is from the other bet of 3,20. You can then leave the 30mbtc @ 3,20 void. If you are agreeing to this solution then I will not take this further. Please let me know if you are willing to do this and I will close this topic and the trustpilot topic as well if you want. Or update them with the news there is a solution found....if you like that better.

Voids do not happen instantly, the process can take time as they have to filter out the correct bets to void and then send out communications to all the bookmakers. We received communications of the bet being voided at 5:53 UTC.

You can only know odds were incorrect if you compare them to the odds which would have been correct......so they do know what the correct odds must have been.....I'll gladly hear those odds.

If it's really true that my bets were placed in the bottom of the 8th inning then I apparently don't remember it exactly....I was 99% sure it was in the bottom of the 9th.
But this makes the void even more crazy because that would mean your odds provider, even though you said they immediatley realized they were offering wrong odds, waited out the bottom of the 8th, top of the 9th, bottom of the 9th and a couple minutes into the top of the 10th before they voided.....because I saw with my own eyes that the void appeared (a sudden credit of funds to my Stake account) about 1 minute after the 2 runs were scored to make the score 4-2. If this is the case then your thought that it was a quick void is certainly not true and then there must have been at least 30 mins in between my bet placement and the void time even. That is why I would like to hear the void time stamp please.

Your bets were placed in the 8th inning, it is not just our system that suggests this. That Bet365 screenshot I posted came after you had placed your bet and even on there it is indicating 8th inning. You have the timestamps for your bets as well and can verify this information.

The correct odds should have been slightly better than the Bet365 odds posted above. Obviously we do not know what the exact odds would have been because our odds provider gave us the incorrect odds. I will check and find out at what point this bet was voided, but as you have already established given your voids on other websites, this was not something that Stake has done it was a recall across all the websites. The implication that the bet was somehow voided because yours went on to win or because of how the match went is simply not true.

Wow! Now it gets even more rediculous!!! You're saying my bets were placed in the 8th inning?? Your system must be really messed up........what is your time stamp for when the top 9th inning started then? And time stamp for when the bottom 9th inning started? And the 2 most important questions which you still did not answer: what is the time stamp of the void? That is very basic info that should be available to customers.
And what should the correct odds have been on offer for my 2 bets? To know that odds were wrong, you have to know what the correct odds should have been....so that is the least I deserve to know.

Scammer. Why is one of your VIP Hosts withholding my bonuses? Am still waiting on an answer, thus you guys have made numerous false accusations which I proved wrong. You're not getting away with this.

Timestamp of the screenshot is 5:20:39 UTC, your second bet was placed at 5:20:05 UTC. This screenshot of Bet365 was taken after your bet was placed, I've cropped out your bet from that screenshot because there is some sensitive info.

So to give you some closure we loaded up your two bets to verify when they were placed. You can confirm the times from your Betslip as well. That was the 8th inning bottom.



I've been in this community for over 8 years I'm not going to sit here and argue to try and deny you a few hundred bucks unless I was positive that you were not owed them. And regardless of all of these facts i have presented, those bets were voided by our odds provider as in regardless of whether it won or lost it would have still been voided. Steve was nice enough to act in good faith but every once in a while I like to do my homework  

Hahaha if you're gonna post screenshots of other bookmakers, then do it correctly. You posted odds of the bottom of the 8th inning and with a man on base and 2 outs......my bets were in the bottom of the 9th and no men on base and no outs. So completely wrong info from your side here.

And you're saying it was a quick void? My bets were placed at 7:17 AM and 7:20 AM CET.....at what time do you have the void in your system? I'm pretty sure it was close to 20 mins......it was not a quick void, but a wait and see what happens void....and 1 minute after 2 runs were scored it happened.....filthy

To reference a different game in terms of what the odds should have been does not make sense. I can show you the odds on the same game from other sportsbooks at the time you put your bet down:



That is on Bet365, to claim it is a few percent off is not true or fair. This was clearly an error and not a marginal voiding, we were aware of the issue when you placed your bet and then our odds provider voided it quickly.

The reason why I bet this same bet in 2 different bookmakers (Stake and Sportsbet) was because my limits on Stake did not allow me more than the 45mbtc I could stake. And my usual stake is around 80mbtc on most bets. This was also the case with my earlier bets in Stake.

 "completely priced this wrong" and "massively screw up the market"
Do you realize it was a tied score with the pre-match favourite Dodgers playing at home to the Angels, and they still had the bottom of the 9th inning as a free shot to win the game. Any score in the bottom of the 9th and the bet is immediately a loser. That is massive risk for a bet on the Angels.....odds around 3,00 are completely normal there.
Did you watch the screenshots I posted here above of the exact same game one day later? Where you had completely comparable odds of around 3,30 for the Angels with an also tied score late in the game? And at some point even 5,10 odds when the score was still tied and no men were on base.....did you void bets on that too?

But what I am most curious about.....what should the correct odds have been for my 2 bets then? When I bet it at 2,95 what were the intended odds of the provider? And when I bet the 3,20 odds what were the intended odds? You cannot just say odds were wrong without mentioning what the odds should have been then......so please tell

And you're saying the bet was void no matter the outcome.....welll what a coincidence then that it took your provider 20 minutes since bet placement......and very conveniently just 1 minute after the Angels scored 2 runs it was voided.....do you really think that is a coincidence? If the odds were so clearly wrong, it should have been void within 3 minutes.......it should not be rocket science to void a bet so it should never have to take 20 minutes.

Btw, the odds on the Angels after the 9th inning was completed were 2.30. And this was outside the timeframe which your CS gave me for the alleged "wrong odds". So that means at that point the 2.30 odds were correct and your odds provider will also confirm this. This is after having survived the bottom of the 9th......so at the time of my bets the odds for sure should have been clearly higher than 2.30.......at the very very least 2,80. So if the odds were any wrong which I still don't believe, then it was only a few percent off.......then you can void hundreds of bets each week.....and also peculiar is that the markets never got suspended....odds just kept moving like normal in small increments.....the system seemed to work just fine....no technical errors it seemed.....so how can there still be wrong odds offered then?
A live bet void should be an absolutely LAST resort for a completely mispriced bet....for example offering inversed odds or setting the comma wrong or so.....then I would understand....the way it happened now was just filthy behaviour of your odds provider.

I think you should ask your odds provider what the correct odds should have been.....and pay me out at those odds. I will accept that as a solution no matter which odds they will mention. If not then I will keep fighting for justice and file complaints at several places. This just went too far to just swallow it. My account at Stake is in minus btw....I have lost way more than I won. This won bet would have made me reach around break even, so it's even more painful.

Hi Jason,

We have the odds of when this void occurred. Our odds provider had completely priced this wrong compared to elsewhere it wasn't in line with the market as you have said. And you picked up this bet on both Stake and sportsbetio and maybe other places using the same odds provider. With all due respect during this short window why are you hammering this same bet down on multiple different sportsbooks with the same odds provider.  If Steve knew that I would be surprised if he still refunded.

I find it hard to believe that you thought these odds were indeed correct. Given what you have shared you confirmed that it was not us and our odds provider that voided this bet across many different websites. In some rare cases we can choose to refund these for recreational players but in this example I don't feel confident to override this voided bet for you.

For those not aware on rare occasion odds providers massively screw up a market and these bets tend to get piled on by people who have bots scraping all the odds, that is why in this type of circumstance the providers will void these bets. This bet was voided regardless of whether it went on to win or lose.

I had the same experience on the same bet market. I am glad sportsbet actually paid the winners while stake doesn't. I lost around 10k TRX because of all this problem and I didn't wanted to create a thread of my own because I felt it won't help. Now since everyone is putting up their bets, I want to mention too.

The worst part was that my losing bets remain lost while the winning ones were voided. I hope stake listen and solve it.

I am platinum 2 by the way and playing since 2-3 years at stake.

I do hope so because for me, those screenshots seems to support the fact that OP didn't do anything wrong and that Stake is at fault here, hopefully they will live up to what we were expecting them to be.

Since you just post your thread on stake's main thread, i hope they can give you reply ASAP they noticed it. Ussually Stunna (sometimes MICRO), will give you an explanation regarding your problem on here with Stake. They don't let hope your down though, as they are one of best gambling site

I actually had the same bet in Sportsbet too (they use the same odds provider so this was void there too) and I just got word from Sportsbet that they agree with me that this was an unfair void and they paid me out my winnings for this bet. So see Stake, not every decision your odds provider makes has to be blindly followed. They make mistakes too and do unfair things. There is always a way to do justice to the customer! Hope you can do the only fair thing here and do the same as Sportsbet did.

Nobody from Stake here to reply on my detailed posts?

Okay here we go:

Here you can see I actually placed the 2 bets I mentioned and that they got void:
https://imgur.com/Ww4E5FN

This past night I was watching the MLB odds to get some proof together that the odds I bet on were actually quite normal for a tied game with the home team still half an inning to go. The exact same game was this night as well (Dodgers at home against the Angels) and as you can see the odds were very comparable. As you can see, in the break between bottom 7th, top 8th inning the odds were: 1.35 vs 3,30:
https://imgur.com/rtXYlGC

Then after the Angels didn't score in their top of the 8th, and the Dodgers started the bottom of the 8th (screenshot taken a few seconds too late to catch the actual break between innings but you can see in the data that there are no men on base and no outs, so this is essentially the same as during the break. Dodgers are even bigger favourite here with 1.18 vs 5.10:
https://imgur.com/WtVFNmq

Unfortunately the Dodgers scored 2 runs in the bottom of the 8th, so I could not take a screenshot of the odds in the break between top 9th and bottom 9th with a tied score, but I am 99% sure they would have been identical to the odds I bet on.....around 1,40 vs 3,10

Then I also took a screenshot of another comparable game. The favourite Padres at home against the Diamondbacks at a score of 2-2, with the Padres still half an inning more to go (break top 7th, bottom 7th) they also have comparable odds as the ones I took: 1.35 vs 3.35:
https://imgur.com/1yFYSLr

And one inning earlier the odds were basically the same also: 1.35 vs 3.30 with the Padres still half an inning extra to go (break top 6th, bottom 6th):
https://imgur.com/Jwdeyld


As you can see, it is basically always the same. If a pre-match home team which is a favourite still has an extra inning to go (which is the case when a top of an inning has been played but the bottom still to go) and the score is tied, you will always see odds around 1.30-1.35 for the home team. In the case of the Dodgers last night even 1.18 at some point. So the odds of 2.95 and 3.20 for the away team were definitely not wrong. If anything they were more too low than too high!

Tonight the Dodgers play the Angels again.....and guess what....odds are 1,29 vs 3,65 right now.....also very comparable again.
I will be watching MLB games closely again the upcoming days and if I find tied games of a pre-match favourite home team I will try to make more screenshots. But I can already guarantee they will look the same as the ones above.

Ofcourse I do understand that Stake does not make these odds themselves and they have an external party for that. But I do find they take the side of the provider way too easily without listening to the other side of the story. You know what I think: perhaps this live trader of the provider gets paid per profit per game and maybe he had a bad game and the underdog winning cost him his bonus or salary of the day. And he decided to just void some bets to make the stats of his trading look better.
Two things are for sure: 1) the odds were not frozen, they were moving in small increments in between 2,90 and 3,20 all the time in a time span of some minutes. So business as usual and no sign of anything wrong.
2) I was not trying to take advantage of wrong odds. If realized I was betting on wrong odds and wanted to profit from it I could have cashed out with a nice profit once the Angels survived the bottom of the 9th and started taking the lead in the 10th. But I didn't.

I truly hope someone at Stake can reply here. Even if the system cannot change the bet from void to won, you can still credit me the missing amounts in the form of a manual bonus. This is only fair. Because especially in live betting you have to be really really careful with voids, cause a bet is won or lost in a matter of minutes at that point. If you void a pre-match bet it's way less impactful as then there is no advantage or disadvantage yet and the user still has the chance to place the bet at another bookmaker, which is something I didn't have the chance for in this case.
In my opinion, voiding should be something really rare (one in 10.000 bets or so) and only to correct clearly wrong odds such a typo's or inversed odds.

anything that shows that the issue actually happened. don't get me wrong I am not trying to say that you are lying or anything. it's just that, having a screenshot proving the issue actually happened along with your scam accusation usually helps your case.

also, as stated above stunna is part of their team and is usually active here in the forum.

Okay I really hope he can answer in here. I'm a reasonable guy and cannot just accept a void like this.

Stunna is an Admin there and one of the part owners i believe. hes active here somtimes

What screenshot would you want? The screenshot of the 2 void bets?

And is Stunna a person who works for Stake?

would you mind sharing screenshots to back up your claim? an accusation like this is always preferable to have a piece of evidence with it to show that there is an issue that needed to be solved. also, stunna does reply to this kind of issue here in the forum so you might get a reply from him about your current issue with their website.

I'm a Gold VIP customer at Stake and I just had a horrible experience.
I was betting live on MLB this night and watching the game Dodgers-Angels live. I felt there might be an upset in the air and placed 2 bets on the Angels. One for 30 mbtc @ 2,95 and one for 15 mbtc @ 3.20. This was during the bottom of the 9th inning at a 2-2 score when the Dodgers had a "free" chance to win the game before the 10th inning would start. So it's pretty normal that the Dodgers were the clear favourite at this point and these odds of 2,95 to 3.20 on the Angels did not look out of order at all. Look at some other MLB games where a pre-match favourite is batting in the bottom of the 9th and you will see comparable odds all the time. For example I saw a 1.42 vs 3.10 odds in another MLB game in the bottom of the 9th inning even earlier today but didn't bet on it.

So the bet started to look well....Dodgers did not score in the 9th inning so it went to extra innings. And in the top of the 10th inning the Angels took a 4-2 lead and had several men on base. So at this point my bet was looking to be a clear winner already. I was cheering and happy that this bet would make up for some earlier losses. And then to my complete shock I suddenly saw my balance getting higher and I thought what is happening here? I looked at the 2 bets and they were being settled as void.....I am in complete disbelief that your odds provider has the audacity to do this. I went to livechat and support told me that the odds provider thought there were wrong odds offered. And super conveniently for them they found out just at the moment that my bet was a 99% certain winner.....wow. I am pretty sure they would not have void it if the Dodgers would have won it, like most people would expect.

I understand you have rules in place to protect you from obvious mistakes and you can void in rare cases. But if this is an obvious mistake.....then you can basically void every bet you want. Like I said, a pre-match favourite with a chance to win the game in the 9th inning....should be big favourite so the opponent should indeed get odds around 3. You will see this all the time. These odds were not clearly wrong. And I must also say your odds were constantly moving, from 2.70 to 3.30 all the time around this period. So it's not like the system was stuck or something.

And I can also tell the odds for the Angels were 2.30 after the 9th inning was over. This 2.30 was completely in line with the odds around 3 which I took about 10 minutes earlier when the Dodgers still had their 9th inning to win the game in.

All Stake said was that the odds provider made an error and offered wrong odds. And that they could do nothing about it. End of story.

I find this very unhelpful and it scares me that even normal looking odds on such a big event can be judged as wrong and therefore you can never be sure if your bet will actually be paid out if your selection wins. Also the voiding time was right at the moment when the bet had 99% sure won and this is very filthy behaviour.

I hope Stake can still solve this for me. Does not have to be by re-grading the bets but just a manual bonus credit of the missing winnings would also do. There is always a way. They can PM me if they want to solve things and I will ofcourse update this thread if the solve it.

And in the upcoming days I will also post screenshots of comparable MLB odds on a clear pre-match favourite in the bottom of the 9th inning to show that their odds were not obviously wrong.