Topic: Stake.com - Restricted and poor support absolving responsibility (Read 338 times)

       -     Why did you deposit such a large amount of 1500 Dai? But if you just reduced the amount deposited and suddenly got lucky, that would be better and better.

Instead of the large amount of money that you put in to be able to win, then those are the rules of the stakes gambling platform where you have no choice but to actually follow the rules they say; you can't do anything about it.

Your not entirely wrong when you say this only that, you failed to recognize the difference between, signature threads and an Ann thread.
Eventually, stake has both as are many services that are run on the forum.

stake.com do have users that are bestowed upon to manage different sections of its promotions on the forum, while there duties are shared, you would find that, each of them are more than capable of relaying complaints to the support system.

It’s always best chance to take on the Ann thread for your complaints should you not have better chances with live support. That’s partly why there is even an Ann thread. It doesn’t just serve promotional purposes but, also issue resolutions.
Stuna does in fact functions in that capacity still.

What I’ll say to OP is that, I don’t know how long your complaints might have been let on the shelf, you didn’t provide any screenshots of your conversation or what error message your getting but, those might help for better understanding of what the challenge is and how to deal with it.
Also, don’t go about logging too many complaints if their is a time frame for responses. You can be patient with the support to get back to you on mailing services.

Bad? Not many players complain about the responsibility of the stake towards its users. Some gamblers who fight in large quantities do not complain like your complaint. I don't need to mention anyone who bet to hundreds of thousands of dollars in the stake. Maybe you are known to have problems with the rules that have been decided by stake.

But those accusation didn't proceed to worse situation, since if legit accusation has been posted I guess they pay attention with those cases and solve it. But the current accusation we see is just a nonsense post created by people who lose their money or got caught doing illegal activities in their casino. Then decide to be a troll and  create something malicious story to destroy the reputation of Stake.

I guess its no sense for them to answer those kind of allegation since they know that many people know already that accusation without a proof mostly a fake claims. We see peoples approach towards those accusation and I guess that's enough for stake to not waste their energy to those people who usually do those crazy things.

Well, one thing I have to tell you based on the last part of your post which I quoted above is, never you participate in a bonus that you do not understand how the calculation is done, most casinos can't wait to cheat you off your money if they discover that you are joining a bonus program blindly by not knowing the mechanics determining your win and losses, game progress and all that as it relates to wager requirements.

And to comment on the general issue, I really don't know what to say, aside from the fact that I know that most casinos like to see their players distribute their bet, gameplay across all sections of the casino, specially when your are taking advantage of a bonus, they want you to distribute your bets/gameplay across sports betting, casino games, slot games and so on, this way, your chances of losing at the end of the day increases, which favors the casino.

But when you are under a bonus and only focusing on sports betting because this is what you are good at, and constantly winning most of your bets,  trust me, any casino will not hesistate to limit your account which even if you continue to win your little bets, reaching your goal which is the wager requirement becomes way more difficult.

Stake has deposit bonus off course and that is for new accounts and with registered code it through the code that you get the bonus through your first deposits, so don't mistake the deposit bonus on stake to mean that you get bonus each time you make deposit, I remember stake become the second cryptocurrency casino that I received welcome bonus aside from Bc.game that also give me some welcome bonus also.

It a good way to start at a casino and sure those money helps alot most especially if you lost your initial deposit, you still have something to play with.

Exactly. I agree with you because this is a not the first time I have seen such allegation from users of the casino and they have not answered any of them which I have seen. They were accusation threads in the Accusations Board as well and I don't know if those ones have been settled. And one thing stake has to understand that, responding to complains means a lot. And whereby they are redundant about those complains then it will definitely escalate to another  thing. So I am also appealing to them to answer queries.

I never faced anything like this with Stake, especially that this casino particularly doesn’t offer much of these shady and impossible promotions to accomplish. I’m sorry for this but it’s every time a new user with a new story accusation against a legitimate casino, where most gamblers here from known members and high ranked ones are not experiencing such issues.

Can you please provide us with more details about the responses of Stake team, screenshots of your bets, how did you get this promotional offer and where did you receive the bonus. All these things are important for your case, if you are likely to be sure and in all your statements, then rest assured that Stake team wouldn’t scam you or pull such dirty games on you for a small amount like this.

if Op has strong evidence he should have done it from some of the suggestions that have been obtained in this thread. but he is no longer active after creating this thread and some replies.
until now I can only judge Op who shared his story with all of us which cannot be confirmed as true because he did not attach evidence. we know that every gambler's experience must be different even though they bet in the same place.

I think there is no obligation for the Stake team to reply here. unless Op provides strong evidence.

Their signature campaign is still active so maybe they could reach the stake support team if OP provides valid evidence in public or via PM if he's concerned about his privacy.

And also I recommend OP to move this thread to scam accusations board where it fits well than here.

My opinion, Stake is one of the biggest crypto casino so I doubt they will blow their reputation for few thousand dollars.

Stake representatives aren't really active in this forum anymore frankly speaking since they don't really have a dedicated team to answer queries in this forum based on what I observed.

Stunna used to resolve some cases here and there, but I haven't seen him around in this forum for a long time though I could be wrong. Their site or their specific forum are probably the best ways for op to find a resolution to his problem.

Sportsbooks usually limit customers when they win too much, that is to say when they spot bettors strong enough to overcome their bet margin in the long run and to make profits from them. So you should look at your balance and the funds you've managed to withdraw if any, minus the funds you've deposited, the difference between them was certainly positive when they applied those restrictions to your account. In addition to that, since you are betting on this specific sportsbook, I bet they've locked your withdrawals if you were not KYC level 4 verified and they will now require you to complete it before allowing you to withdraw your funds again, one day. Many people report here having their KYC reset though. You should open a thread into the Scam Accusations section IMO, you will find several other cases related to such behaviour.

The Op's complaint was actually invalid as he never gave any evidences that could serve was a reference point to the alleged mishap. I haven't read all through, but if there were to be any, he'd attach them to the write-up.

Most of them don't even know their left from right... Are they all expecting 2 administrators to advocate for a huge and long standing casino like stake.com??
Look, this is my own personal opinion -- I've had my funds on stakes severally and, although it wasn't on the same case, I never had any difficulties sorting out everything proceed with the help of the customer care service.

Of lately there have been series of complaints from members with respect to the ill treatments meted on them by stake.com which I feel is unbecoming. However, I think their representative should act swiftly with respect to this complaint and op should present evidence if possible to backup his claims. The stake I know here is far bigger than these complaints and if I am not mistaken this situation is just a minor case to handle by the team without much public awareness which looks like a distraction from them rendering services.

Customer service is one of the focal point of casinos and as such should be handled professionally because the way they handle their customers determines if the customer would still remain with them or not. From what op has said, if it is true, then the stake online customer support made a big mistake to have threatened op of blocking him. That should not have been his response to op because he has no right to threaten op with such but to look for a way to calm op and assuring him that his case would be looked into while op wait for his response as simple as that.

As others have said in some in threads, communication is one of the most important thing in the forum and and if a manager sor a representative of a project or a brand do not responding to complains then the brand and it representative will definitely have problem and that was the case for the former cryptomus manager and it representative and I have seen many cases about Stake and they have not addressed any from my knowledge. I might have not seen when they solved some but I have not seen. And this minor things can ruin some reputation when bigger case comes, this can also be a reference case.

I have said that representatives from Stake will most likely address this issue, even if some people think it is a simple matter. If Stake doesn't take user complaints seriously, then I'm sure they will have more serious problems next time which could possibly damage customer trust. I agree with you that not all issues are serious, but they shouldn't ignore complaints when their customers need an explanation.

As of today, no representatives have come to this thread. I'm not sure who will be representing their brand here, but then again they're definitely listening and will likely respond to this one. However, previously, the OP had not provided several pieces of evidence including his conversation with the support team on live chat.

Recently there are more accusation threads on stake.com and stake has not come to say anything about those accusations which I have seen. Even selling the verified stake accounts too, they have not come out to clarify the forum that their hands are not among. What the Op is saying is a very simple something that Stake can come here and clarify it or solve the issue for the Op and he will come here and also inform the forum that the issue has been solved. But when they are mute on all these little accusation then it means a lot. Op said before he sighed up to the site, he saw 35% as the wagering but entering the site, he saw a different percentage of 40% which looks like deception to lure people to register. And now the Op can't wage again because of the reduction of the wagering amount. But this is a very simple case if the representative of stake in the forum can respond to such.

They are only in charge of their signature campaign on the forum and as far as I know they never logged into the Stake.com thread and didn't respond or interact with their customers, so it might be difficult unless there is some person who can connect them with Stunna, or they are no longer working for Stake, it will be much more difficult to reach the customer complaint service and solve the problem.

I accept your suggestions in the last paragraph of your statement above to the ops as regards withdrawal of the remaining balance from stake since his account is placed on bet limits.


But then we need to commend stake and other gambling site's that limits gambler's account, because from what I read about why casino limits player account, it is to help the players that are betting to much to avoid addictions, and possible uncontrollable loses, so the site place limits on such accounts to help them.

This issue of Stake regarding account limit is always happening on many occasion in the past based IIRC. Stake never give a clear answer to this issue until it just forgotten by the community since no official representative anymore dealing with the case.

The latest issue that has similarity on this case was this one https://bitcointalksearch.org/topic/--5487225 but there’s a lot of account limit complaints in the past that still unresolved.

I think there’s nothing to do here except withdraw the balance immediately since the bet limit is obviously set to stop user to play anymore.

Exactly, that's what I was saying. The only person who ever took care of stuff was Stunna. The rest has other responsibilities obviously. Only the official support can help, but seems like he tried this already.
Limiting a player to 2$ bets is quite uncommon. It happened to me as I said, but solely for 1 sport, not all of them. But on the other hand, I never ever had any sort of deposit bonus and/or wager requirements at stake.

Correct me if I’m wrong but the user that you mention is in-charge only on Stake signature campaign which you can verify their role on the OP of Stake sig campaign thread.

I never saw any user that deals with Stake issue related to players. Stake has their own forum which an admin is more active on dealing with issue like this. So far Stunna is the only user that personally deals with user problem here in the forum but right now he is not active anymore.

Maybe try to ping your manager to see this case.

OP, I hope a representative from Stake will come and help resolve your issue. At the moment I don't really understand how you are restricted to making bets of more than 2 DAI, that is something you never want. There may be something wrong, regardless of whether it is from your side or from Stake's side, but they will definitely come and solve it.


Exactly, the community needs supporting evidence instead of storylines. So a good suggestion is to post evidence of all the problems he experienced.

One thing I have understood with most casinos as regards to bonus rewards is that, if you read through the terms of their bonuses and how it is awarded, there is always a column that state clearly that, the team have the final say as to how much in rewards the gambler get.

So if they give me A 300 Dai as you Said, they could give player B 100 dai bonus rewards, so that is to say that the team have the right to ditch out whatever they want as bonus rewards at anytime.

Ideally, if you want to have any credibility at all, you are going to need to provide some elements of proof or evidence. It is very difficult to take seriously a newby account throwing accusations in those lines. If you can provide some evidence then the topic can be discussed and possibly you will gain some short of response from the site. Otherwise, this will lead you nowhere.

What is the name of the website which has offered that exclusive deposit bonus on your Stake account? Your situation is very complicated now. Usually, sportsbook limits those players who win most of their bets by using any method or with their luck. You should inform about your situation to the site which has provided you the bonus and referred you to Stake. The owner of the website may discuss about your issue with Stake team.

Casino often change the terms of their bonus. Probably the website that share Stake bonus doesn’t update their terms and posted the old requirements. Either way, Stake ToS will always govern that’s why you should always check the bonus ToS on the casino website itself not with the 3rd party that offer the bonus.


I saw this same issue before but I’m not sure which casino it is. Typically odds provider is the one that limit players bet size based on the activity of the player. The casino itself can’t do anything about this if the provider issue the restrictions to the player.

But part of the Stake.com team is still on forums like CapHook and Carrolzinha, they might be able to help this kind of thing to be conveyed to stake.com services directly.

But the OP's complaint will be useless if he doesn't have any evidence of his complaint, because it will only be considered as a made-up story to bring down the casino.

And that's because people used to wager on dice or some of the horse games with a low chance to lose, that way you can wager big amounts and lose the minimum. You can even find some videos in YouTube about how people have methods to wager just to level up their accounts and chase the weekly and monthly bonuses.

So, it's totally normal the fact that they exclude those games for the wager on the welcome bonus.

There is no stake rep in this forum, and the ANN thread is no help with that. His post would only get lost under too many posts there and he won't get help anyway since Stunna is gone forever.
It's better to have his own thread here so there won't be any spam in the ANN thread.


Nah, wrong. As I said, I got limited myself, because I won constantly on a sport and withdrew the money. Also I was up. Once this happened I got limited real quick, had nothing to do with multi accounting, arbitrage betting or whatever. I simply ONLY bet on basketball and won, that's it.
If stake accuses you of arbitrage betting or multi accounting you won't get limited, they ban you and/or freeze your account since it's against the TOS.

This is not new I have known this for a long time yeah about 2 years, so this is a collaboration between Stake and third parties/affiliate that's why 'Welcome Offer' is available in our account or other special code. So to see this ads you can find it on etherscan.io or other sites like this screenshot https://talkimg.com/images/2024/08/30/9NkVI.jpeg  and the requirements of each affiliate are different depending on which code you use between 35x or 40x

Regarding this problem, yeah this often happens to several accounts that claim bonuses due to suspicions about several things multi account, arbitrage or others I just wonder why support doesn't explain the actual problem. Usually if the betting amount is limited or lowered the indication is that the user is using arbitrage betting or betting on odds 1.01 dominates the betting slip on sports so generally if we claim a bonus the minimum odds are 1.4 and 1.5 here I am not saying OP did anything and I am just explaining based on my experience and some friends, so it would be better if OP posts some betting slips.

I don't know why there are a lot of complaints about Stake casino from some users lately, and I also question whether your complaint is true or not, so you need to provide evidence as a capital of your argument that deserves to be accounted for here, maybe provide screenshots of your gambling history, communication with the service, or your transaction history with the casino.

And it would be better for you to report on the Stake.com thread directly to get a response from stake representatives here rather than opening a new thread here.

https://bitcointalksearch.org/topic/stakecom-the-leading-crypto-casino-drake-ufc-everton-alfa-romeo-f1-team-2072589

Did you arb(arbitrage betting) by any chance op? Punters tend to get limited primarily due to arbing which is why I asked you this query. Another point could be betting on lower league markets which tend to get you limited quickly.

Were you betting on popular markets or less popular markets? Whatever the case, they definitely need to communicate better regarding your situation.

Yeah it's a joke tbh. And their support is dreadful - I just get cookie cutter responses. "Try lower amount" I need to know why I was limited and what I can do to resolve it. Their MO on live chat is absolve responsibility and deflect.

I believe the calculation is wrong as its 40 x (deposit + bonus) which with my wagering would put me around ~18% of the way there, yet their calculation has me at 13%. Despite the fact 100% of all bets placed are sportsbook at a 4% house edge so they should be 1:1 accumulation.

Either way, when I can only bet 2 DAI, I won't be getting there any time soon anyway.

Oh, you are right, basically all originals are excluded from the wager, that's quite sad.
Well, if you really can make no bets whatsoever then it look quite off for sure. Not giving you the chance to meet the requirements in a reasonable time is really new to me.

By the way, about the progress, it might be kinda right because often the wager requirement includes the bonus amount. So you might have to wager 4500 DAI 40 times. So the 13% is not that far off, considering I don't know the exact amount of your wager.

I seem unable to place bets on any sport. All are limited. On some markets I can't even place ANYTHING. Not even 1 DAI. So it's a huge scam and my funds are basically trapped.

I do not touch casino, but you cannot use dice to meet the wagering: https://stake.com/policies/wager-requirements

At first how did you know about stake.com?
Was it from social media such as twitter or where else, because I believed you have been using stake.com as you said you never cared to make account here, now how did you know they are here? Is this not a sign of alt account and possibly hiding your real identity because whenever there issues you would same post with slight different of complained but if one carefully read their compliant it's just the same thing meaning this could like be a paid post to tarnished the image of stake.com, nearly 24hrs account was created or were you directed to come make complainant here? Even as that you complained without showing evidence and proof most times they hardly come to respond here because some of these allegation are false.

Actually, I am surprised that stake offers something like deposit bonuses now, I never heard of that. Thought this might be a scam but since you say the bonus money was added to your account I guess it's not.

Anyway, I had the same problem with being limited on sports. This limit is mostly just for 1 sport, the one where you obviously have been successful, otherwise you wouldn't have gotten the limit.
I mean you could just run the required wager through the casino at like super high winning % bets, that would be a solution. Dice 1.01 odds for example. Sure you would have some calculated losses due to house edge but it's better than nothing. Or, as I said, you try to bet on different sports and check if the limit also applies there, normally it shouldn't.

Hopefully you can figure something out! Good luck!

I don't have any alternate accounts. You just put cookie cutter response to all criticism, read my post and you'll see it's far from just "try another site".

If you sign up with a bonus that has a wagering requirement of 40x, get 15% of way through it using stakes of 300 DAI, but then can suddenly only bet 2 DAI on an event, you have basically been prevented from ever reaching the requirement. It would take years to reach.

How is that allowed?

I have been seen complaints about Stake recently which I believe they are from your alternative accounts. Please stop this.

I have not experienced this on Stake before. It has been a good gambling site. If you are not having good experience with Stake, you can try other gambling site. If you like Web3 gambling sites, you can gamble on Metawin.com and see how it is.

I wanted to share a recent experience I've had with Stake.com that has left me feeling quite frustrated and confused, and I'm hoping for some advice or insight from the community.

I signed up with Stake.com through a special bonus link for Sportsbook, deposited 1500 DAI, and received a bonus of 3000 DAI. The bonus came with a requirement that I wager 35 times the combined amount of my deposit and bonus before I could withdraw any funds. Although this was seemingly changed to 40x despite the site I signed up via stating it was 35x.

Since June 6th, 2024, I've placed about 170 bets, with each bet averaging around 300 DAI. Everything was going smoothly until August 24th, 2024, when I suddenly found myself unable to place bets above very small amounts, like 2 DAI. This change makes it nearly impossible for me to meet the wagering requirements, which seems unfair.

I reached out to Stake.com support via live chat to get some clarification and assistance. Unfortunately, I didn't receive any helpful information. The representative, who identified himself as the sportsbook manager, repeatedly told me to lower my bet amounts but didn't provide any explanation for the sudden change in my betting limits. When I asked for further assistance or an escalation, I was told there was nothing more they could do and was even warned about being banned from live support.

I’ve also sent an email to support but haven’t received any response yet. I'm feeling stuck because I can't fulfill the requirements due to these new restrictions, and I’m unsure what my next steps should be.

Has anyone else experienced something similar with Stake.com? Any advice on how to handle this situation would be greatly appreciated. I'm also curious if there are any other platforms or contacts I should reach out to for help.

Thanks in advance for any suggestions or support!

I should also note, their calculation for the wagering requirement seems way off. I wagered around $35k, yet they say I am only 13% of the way there... not sure how they work that out, 100% bets are placed on Sportsbook which I am informed as a 4% house edge, so contributes at 1:1 to the wager.

All round, poor, and I now appear to be stuck.