Topic: Stake.com , unable to withdraw almost 3500$ (Read 902 times)

I'm glad that your case was solved, I had no doubt that it would get solved so far everything was fair from you end, and I'd just tell you stay within the whatever limit you've been restricted to, If you still choose to play there and don't try to game the system with new accounts (as some users would, only to come back here later on to rant again).

That is true. If it wasnt for Stunna I doubt I would have a solution by now.

Cheers, It got solved. Stake has reputed members here on this forum and the owners are old people with experience of running such venture. AT the end of day it matters is that you got paid which is good.

Thanks to user Stunna who actually took the time to help me with this (unlike the official stake support) he was able to get my money.

Case is resolved now.

Only bad thing is that I will get betting limits now which of course is shit for me.

The guy is very demanding he wants things done right away there is technicality on this and the team is reviewing everything and they want to come up with a good investigation on why your account is singled, give the team their time to do their job I know it's a big amount but not a big amount to ruin their reputation by coming up with a fabricated story.

Maasdamer,

Please allow Stake to get back to you, they seem to have taken your case seriously - yes, it could be a false positive issue and it could be not, definitely it's not nice to be in this position but please allow them to respond to you first, Stunna said he needs a few hours, not even a day - so why don't you wait a bit longer and see what happens?

It's barely been 24 hours.  You aren't doing yourself any favors by raging about it here, so just be patient like they asked and if there's still an issue after a few more days more people will take you seriously since you wont have 100 posts bitching and moaning and being a dick.

Support had already told you that reason for your account being frozen. I will get in touch with you directly.

So suddenly its both reasons??? It is a lie when you dont tell the truth. You can send my your telegram via my reg email at stake, you should have that. I cant reply here due to my rank.

Your account was flagged for both those reasons. I've taken time to see if there is a chance that there is some sort of false-positive situation going on here and you have continued to post all over this forum that I am a liar from your brand new account. Accounts are not frozen for no reason, this is a highly irregular situation, that being said I am doing my best to see if I can get this cleared for you and I would appreciate you giving me a few hours to do so.

Did you read his response before?

Summary: email: accusation of violation of article 5.1 (probable multic account but never said anything what the problem is)
response now: some game they are not satisfied with ( which game?) So why on earth KYC if its about a game???
response after: If I did nothing wrong, bla bla...  

If they are looking into a bet, how could I have done ANYTHING wrong???

Fact is now, 1 of the 2 stake representatives is caught lying.

Forum representative just wrote: "Our odds supplier had an issue with one of the events you bet on thus your acc was flagged. I apologize for the poor communication from our team as they were left in the dark while waiting for a response from our odds partner. You will be paid out and we will improve our handling of rare situations like this going forward. "

email support said: "We have frozen your account because we have reason to believe that this account is guilty of breaching our terms of service as stated under item number 5.1. Please see https://stake.com/policies/terms for further reference. Anonymity is important to us, but multi-accounting is something we take very seriously."

OP has been updated on the issues the response that you've got is much better than the Cloudbet complainants, let them do their works now and be positive that you are going to get your money, if your account has no issue at all, I have a lot of friends playing in Stake and so far very smooth operation.

If there is no wrong-doing then rest assured that you will get paid out. I will update you soon

Why do I have the feeling what you write is not true?
I still cannot withdraw. I still have no email reply.
Why did you send an email 22 hours ago I violated some rule and I must send documents for KYC? if there is 1 game you are not satisfied yet? What game should that have been?

You do know that if what you wrote is a lie this will look very bad.

Maasdamer,

We try & process withdrawals as quickly as possible & 99% of users can attest to Stake's instant withdrawals.
Every now & again, due to the nature of sports betting, we have to take precautionary efforts. Our odds supplier had an issue with one of the events you bet on thus your acc was flagged. I apologize for the poor communication from our team as they were left in the dark while waiting for a response from our odds partner. I am working on getting this cleared now, will have a definitive answer for you shortly.

Thats what I am saying. If an account is frozen everything should be. I think they want to trigger people to punt it all off and when the money is gone they can have their account back. Very very shady behaviour.
Behind the non communication and explanation wtf is going on this is the next worst thing.

This doesn't make sense to me to say the least, why allow user to keep depositing and wagering when they're currently undergoing an investigation, just so they could get more funds to seize ? It only make sense to disable deposit and settle all pending bets correctly, suspended further when investigations like these are on going.

For the record, I've played regularly on stake and I've never had any issues whatsoever with them, the investigation could have been triggered by the amount being wagered within the short time.

Apparently not big enough, otherwise they would have staff that would acutally answer my questions.

I havent been asked one single question by them. How would this be possible?

All the asked for is verification, that makes no sense.

maybe you have to be more patient sir, I used to have something like this, but I waited 3 days for the problem to be resolved, don't panic. I am sure the parties from stake.com will be responsible for your problem because stake.com is a big and well-known gambling place,

The site in the subject is among the long existing gambling site and it will unreasonable for them to scam you with $3500 just to spoil their reputation on this forum as someone once said, you haven't provided any evidence to back up your claim.

You havent break any of their rules and have deposit evidence with a screen picture the withdrawal blocked message. You can also report the issue on askgambler.

I understand you are hurt right now but naturally, you are to report the accusation as advised above and the chat log picture you provided is not concrete enough as evidence against a big casino site.

If you are sure about your part that you haven't broke their TOS you should ask them for the proof of the said multiple accounts or whatever else they're accusing you of, then if they refuse to do that for whatever reason that would be obvious that the website is just making up excuses to not let you withdraw the funds that is rightfully yours, unfortunately you are not the first person that have problem withdrawing after winning big amount on a casino website which adds to the suspicion.

I hope the issue will be solved soon since Stake and Primedice both have a good reputation in this forum but if it's not solved I would suggest you to provide all the proof in this topic of the deposits and any other stuff that is related to this case and also all the answers you got from their support.

It understandable and even if it not illegal there you cant possibly know everything.

Be careful of who you send PM about this issue and if the person can speak to you openly in this thread i will advise you to stop the conversation.

The words block mean you are blocked from making withdraw. However, you have havent provide any proof of all your accusation and you also don't report the accusation in the right format which is below.

The deposit page is not disabled. Betting is not disabled as well. Only thing disabled is withdrawing.

ALso the forum post does not help one bit.

Because sending BTC to your deposit address basically cannot be prevented (even though they have disabled the deposit page though). Maybe the server can exclude your deposit address but it will need to overhaul some of their codes to blacklist your address to automate the central wallet and it will take time and your BTC will still be stuck in the deposit address. So, stop trying to send again to that address because it can still receive as much of your BTC as it will forever.


This can be the answer https://forum.stake.com/topic/23954-statusreason-for-banning-multi-account-is/


Good luck getting back your funds, OP.

I wrote some other guy here, name is MICRO.

My apologies dear sir, I didn't really have much time to spend on researching that site, it was just the first hit on google for "sitename scam" lol...

In all actuality, I did not know about the primedice part, sorry - I don't gamble bitcoins anymore and it's illegal here anyhow.

Good luck OP... Unless you broke the TOS which seems to be the case du jour around here lately.

Have you tried to reach out Stunna through PM on BitcoinTalk?

Almost 8 hours ago I sent the documents they requested, 5 min after their mail.

No reply, not even a confirmation the received them.

What a joke this site is! Pure scam!

The problem is, how do you prove that?
Those sites can accuse you of whatever they want. What can I do? I sent my ID. Well thats great. What else could I do, absolutely nothing.

Also, what benefit would multi accounts have on this site? None.

And like scammed-by-nitro shared, obviously it is allowed to have "accounts", not just an "account". Why else would they write about that on their site?

Still I dont care about this rule since I only have this one account which I used for personal betting.
It must be the fact that this account is winning.

It's their forum I prefer OP posting it here but he can decide if he wants to post there, the amount is not that big compared to the Cloudbet recent issues, and again another classic multi-account scenario, if you can prove that you only have one account I don't see any reason why they should not allow you to withdraw.

Haha, I didn't even see that. Thanks for sharing. I mean like I said, I only have this 1 account so it makes no sense. But what you posted here is very interesting and really does not make any sense at all. Not more than 1 account, and here they clearly speaking of cooling off phase for "your account, or accounts" . Well well well.

The classic multiple accounts accusation. Been there done that.

Nitro tried to pull the same shit on me this year.

What I think is funny is this part from their responsible gaming rules.

So on the 1 hand they say no multiple accounts and here they clearly speak of multiple accounts, what seems to be no problem. Very confusing.

https://imgur.com/a/qkh5WmF

The fact that you can still deposit and play all games is also very alarming. Guess they want u to punt it all off.

I dont see what a forum or forum admin would have to do with a stake account. 

Those are 2 different matters.

Anyway, still no reply from this ridiculous support although I sent my documents 5min after they finally replied.
I do not see what sending documents will bring in the first place. Nobody sends documents to stake so what would be the benefit of that. Obviously my documents do not exist in their system. VIP Host doesnt want to help as well, same old.

Stake.com has a forum called forum.stake.com try contacting admins there. I am sure your withdrawal will be processed if everything is fair from your side.
Haven't played there much except recently and they have honored me well, they even paid me some good amount of bounties for disclosing serious bugs.

Of course I just sent them my ID and all this bs, 5min after I got the email.

And I am frm Germany, it is not blocked.

By the way, I just deposited 1$ in my account and deposits still work.
So in other words, the block me and I cant withdraw but they accept deposits. Maybe my account was blocked yesterday already as well when I made my deposit. This is a scam for me.

I just went through older chats and found the first vip achievement message.

If I had multiple accounts for whatever reason, wouldn't I have known what bronze vip is? Didn't even know about the vip system when I regged.

https://ibb.co/hFFgj1S
https://ibb.co/r0fYGdX
https://ibb.co/VNm7q1Q

1 more thing I just discovered. So I am blocked, but I can deposit and ALSO, I can play casino and the sportsbook also still accepts bets. WTF??  They want me to deposit and keep playing but wont pay out , that cant be right.

I believe they mean you broke this part of their TOS:


So did you or did you not complete your KYC as was instructed by the support team? If you havent, they cant help any further.

Since your account was suspected to be breaking the above point, that is the only way for them to confirm this and allow you to proceed with wagering again.

It's in the tos that you agreed to when making the account. Odds are you're from a banned country and someone reported you for it. You may have said signing in the chat to that effect as well. If you're not from a prohibited country complete your kyc and there will be no issue. Even if you are in breach of the tos they will still allow you to withdraw your coin before shutting your account down completely.
With the introduction of third party games Stake has been cracking down on players from prohibited countries. The amount you have won isnt high enough for them to decide to do kyc. I personally have withdraw $17,000 in one instant withdraw.
Best of luck.

Edit
After reading the message again, perhaps the kyc has to do something with other than the country you're from. Says something about multi accounting. Either way, just provide the kyc.

Why do I have to repeat myself? The woman said she cant/wont help.

The chat said :

Conversation with Stake support team
Started on October 14, 2020 at 03:23 AM Belgrade time CEST (GMT+0200)

---

03:23 AM | maasdamer: Hello. Why cant I withdraw? It says I am not alllowed to do that

03:24 AM | Mara from Stake support team: Hey there!

03:24 AM | maasdamer: Hello

03:24 AM | Mara from Stake support team: Please, contact us from the linked email on [email protected]. Smiley

03:24 AM | maasdamer: why

03:26 AM | Mara from Stake support team: I'm sorry, I wish I could have helped more, you will get an explanation via email. Smiley

03:26 AM | maasdamer: I sent the email, not I request an explanation

03:27 AM | Mara from Stake support team: Just be patient a bit, we will reply there in the soonest time possible. Smiley
 Thank you for the understanding.

and so on.....


Also, now after 3 hours they finally replied to my email:

"
Hello,

We have frozen your account because we have reason to believe that this account is guilty of breaching our terms of service as stated under item number 5.1. Please see https://stake.com/policies/terms for further reference. Anonymity is important to us, but multi-accounting is something we take very seriously.

Can you complete the KYC process by sending us a picture of your ID and picture of you holding that ID and piece of paper with your username and today's date? Please provide those documents within the next 24 hours.

Regards,
Stake"

Like I said I am on this site for only 3 weeks. I made several deposits and withdrawals. I did nothing wrong and this came out of the blue.

owlcatz, I would have considered you to be more knowledgeable about what you post than this.

The site being talked about by the OP is stake.com, I am sure you have heard about primedice and stake is their sister site now owned by the same people and run by the same team with minor differences. The one you posted is a different thing.

---

OP, if you have already talked to the support team there must have been some sort of breaking of TOS that you are not revealing from your side. Till now stake has been known to be well reputed casino along with primedice and its owners are well known here. They have upheld all withdraws and fixed any disputes professionally.

If you want to make your accusation genuine add some of the chat screenshots of the support team so everyone can know what you were up to.

1 more thing I just thought of:

they didnt even contact me about it. No email, no message, nothing. I had to contact them after I could not withdraw. Imagine if I would have made a deposit today this money would have been stuck as well. This angers me even more!

I have played on this gambling site and unfortunately, I never got a chance in winning in this gambling site but some of my friends are playing on this site and they have never encounter failed withdrawals.

I haven't looked much into this site but a quick google reveals this:

https://www.reddit.com/r/BitcoinGambling/comments/757daz/stakecom_is_a_scam/

I guess you need to be more vigilant in what you toss your precious btc into!

Hello community,

I have a problem with stake.
Registered at stake 3 weeks ago and played me up to platinum or whatever the name is.
I am up maybe 10k on my account.
Yesterday I deposited 0.09 and 0.07 and played myself up close to 0.33.

Today I wanted to withdraw my money and got the info "you are not allowed to do that".

Chat support refuses to answer what is going on and said I must contact [email protected].
First she said the department will message me "very soon", and some messages later suddenly is was "Just to mention, it can take up a couple of business days for the team to respond on your email."

What is this site trying to pull? I am from a non banned country, only ever had this 1 account and never did anything wrong. I think wiining might be wrong in ther eyes.
I think its only because I won too much and they dont like that.
The fact that you first have to hope that your bet wins and then even have to hope that the site pays you your money is just ridiculous.

Chat support is not replying anymore and the "department" I sent the mail to also doesnt.

Will update here.