Topic: Status: Denied when sending btc from circle.com wallet (Read 807 times)

I don't know but try to answer because he said that he had a balance in the wallet due for other problem he can read on user agreement

https://www.circle.com/en/legal/intl-user-agreement

13. Right to Suspend or Delay Transactions
We reserve the right to change, suspend, or discontinue any aspect of the Services at any time, including hours of operation or availability of any feature, without notice and without liability. We may decline to process any deposit or withdrawal without prior notice and may limit or suspend your use of one or more Services at any time, in our sole discretion. Suspension of your use of any of the Services will not affect your rights and obligations pursuant to this Agreement. We may, in our sole discretion, delay deposits or withdrawals if we believe the transaction is suspicious, may involve fraud or misconduct, violates applicable laws, or violates the terms of this Agreement.

14. Insufficient Funds
If at any point your account has a negative balance (as a result of a deposit being rejected or reversed or otherwise), Circle may deduct amounts you owe from the balance of your account from funds you subsequently deposit or receive into your account or from any other Circle account that is held in your name. If Circle requests that you complete a deposit in order to resolve a negative balance issue and you fail to do so, you authorize Circle to initiate a deposit in the amount of such deficiency from your linked bank account, credit card, or debit card (if applicable). If you have more than one account, Circle may set off the negative balance in one account by using any balance that you hold in your other accounts.

What is the minimum limit of single transaction while using Circle's wallet? You know this for sure or you assume things?
It should be stated before sending coins that there is a minimum limit of transaction - if there is one.

I'm sure, your transaction was not processed because funds transferred under the minimum limit if not try to contact their support agent.

Yes, in the beginning days of XAPO, they had minimum sending out limit of 0.001 BTC. Other than these, setting lower transactions fees could be a reason as I do see in some gambling sites, also they are allowing users to request for withdrawal and do deny with the reason of "insufficient minimum withdrawal amount after transaction fee deduction".

How much did you try to send exactly? It might be too small. You should ask their support about it, you'll get much better answer from them.

Can you post the transaction id?

I gathered some btc (or satoshi I should say considering the amount) in circle.com wallet. I tried to send a small amount to a btc address but the transaction was not processed after one hour and the status shows denied.
Anyone faced this before or can throw some light why this happens?