Topic: STOP TRADING AT BTER.COM!(UPDATED JANUARY - 2 - 2014) (Read 8975 times)

This is MY typical experience with BTER ... This has happened 6 out of 9 attempted transactions ... you will need to start at the bottom and work your way up, since this is a copy of my Email discussion with BTER support:

Here are the last 10 withdrawal records:

the last one was on FEB 15th ... months ago ... nothing for today at all

Where is my money


Last 10 withdrawal records:
 

4d71295ab21c72c89061afac022fa529f02aba27d6754ae96308dd9b05b64110    12.74      2014-02-15 04:20:44   
259218      ******************************************
 

5157eaa6ef0be44afcd00bb4b190fbee24f8ae6bddbba2c861c68cb8cda9514d    20      2014-02-01 01:34:33   
258560      ******************************************
 

Remaining 8 records Redacted   

-----------------------------------------------------------------------------------------------------------------------------

On Mon, Apr 21, 2014 at 10:12 PM, <[email protected]> wrote:

    ##- Please type your reply above this line -##

    Your request (4214) has been updated. To add additional comments, reply to this email.
     

    Bter Support (bter)

    Apr 22 13:12

    Dear Sir,
    If you check your trade history you will see LTC is traded for BTC.
    If you want to know where the BTC goes, please check the withdrawal record. The address listed in the address BTC goes

    Thanks

    Offgridsid    

----------------------------------------------------------------------------------------------------------------------

    Apr 22 12:58

    *LOOK: Either you don't get it or I don't get it.*
    Before I made the 126 LTC deposit ... I had virtually a ZERO Balance.

    I made the LTC deposit which *failed to show up* on my asset page.

    I didn't trade or sell ANYTHING because the LTC NEVER APPEARED and I had a
    ZERO Balance

    NO TRANSACTIONS TOOK PLACE AFTER THE LTC DEPOSIT since it never appeared as
    an asset.

    I should see it NOW as a USD or BTC value equivalent on the "MY FUNDS"
    page... so I can either trade or withdraw it.

    *ARE YOU TELLING ME THAT THE 126 LTC WERE SOLD OR TRADED FOR BTC BEFORE
    THEY EVEN APPEARED IN MY ASSET LINE *

    *IF SO ... WHAT WALLET ADDRESS WERE THE BITCOINS SENT TO *


    This is what I see:

    My fund:

    Total funds estimation: 0.04 USD or 0.00008 BTC

    *LTC* 0.000247
--------------------------------------------------------------------------------------------------

    Bter Support (bter)

    Apr 22 11:58

    Dear Sir,
    This is a deposit and it will show on your deposit record.
    The following is your LTC asset statistics, please kindly check and let me know if you have any question


    Available Balance: 0.0002
    Locked Balance(in orders): 0.0000
    Total Balance: 0.0002
    Deposit: 321.3000
    Withdrawing: 0.0000
    Withdrew: 712.6975
    Bought: 724.7072
    Sold: 331.86
    Affiliate Income: 0.0000
    Deposit + Bought + Affiliate: 1046.0072
    Withdrawal + Sold: 1044.5575

    （Deposit + Bought + Affiliate）1046.0072 - （Withdrawal + Sold）1044.5575 = 1.4497

    Total balance = 0.0002

    Offgridsid    

----------------------------------------------------------------------------------------------------------

    Apr 22 11:55

    Sorry, but it doesn't show on the "My Funds" page under "Currencies" and it
    doesn't show on the "Trade"

    page either.

    I've killed the page and logged back in twice, but still no change.

    Bter Suppo    

    Bter Support (bter)

    Apr 22 10:50

    Dear Sir,
    The deposit shows on your account balance now. Please kindly check and contact me for any question

    Thanks

    Offgridsid    

------------------------------------------------------------------------------------------------------


    2014 Apr 22 10:37

    I Deposited 126 LTC today which did show in the "Pending Deposits"

    It disappeared from Pending Deposits after about 46 confirmations but didn't show up in my LTC Balance.

    Sent From: LeE6jiz6HZ16ZunQ5gikqt7eRejY1BpY7c

    Sent To: LWLS5o5RZeNP9eP6ShP9k7Kt2aMKE5hTE7

    21 April 2014 17:37 126.0000 LTC

hi if I'm not in the right place but I need someone to tell me how to proceed on this. I cost them what happened in yesterday I made a withdrawal by 0289 and have never reached my wallet and blockchain says "transaction not found" I send mail to [email protected] and [email protected] and received responses I asked for chequiar things, and in fact had given. Q they told me not worry. This morning I woke up and all who are willing. Already nose what else to do or think, these 0.289 was about mine investors and now what? as payment .. I have no more .. And send them mail all day and no one answers me absolutely no mail ... from already thank you very much. best regards to all . I forgot to mention that after retirement ever received, I made two more and have come to me properly.

Also been scammed stolen at BTER.com hopefully more people see this and don't go through what we have and saved their coins and money from being taken.

I have DOGE stuck there and they won't let me reset my fund password.  If I ever get them back, I'll go elsewhere.  BTW everyone, they no longer have SSL.  All transactions, login, passwords are pretty much plain text.

bter scam with official scam tarifs

0% + 0.0005 BTC to withdraw
5? realy? after 0.2% for a deal??? wtf?
and i cant enter more digits after zero than .00000
so 0.00002 left on the bter which is not right


still i got my BTC in 5 minutes, i dont think i will use it again

BTER.COM = SCAM

I have over $1500 stuck on the BTER exchange for two weeks.  They won't respond to my support requests.

They are a total SCAM!

how about you tell me your ID in bter.com.I will help to get them back?

I've made 3 NXT deposits to BTER:

https://i.imgur.com/pxsdRnx.png

But after 24 hours, only 2 are there:

https://i.imgur.com/fqiztYB.png

So 51000 are missing (transfer has 500 confirmations).

Beware before you trade there, your NXT will disappear!

Support does not respond.

Just made a withdraw 18ltc - received in 5 minutes on my wallet 

have  helped two friends fixed their issues in bter.com. got them coins back. they are so generous,sent me some BTC,i am so glad help you guys.thanks boozer and SharpNieSharp's friend for your BTC,that is even more than i get in mining  in one day. if anyone needs help still ,PM to me .

BTW, got infomation from QQ support of bter.com.

比特儿客服3-酒儿 9:38:45
关于美国人的问题 我们有专门的英语客服 (means:they have got english QQ service for the  people who speak english )
比特儿客服3-酒儿 9:38:47
Please contact QQ2795309276

hope it could helped.

I was getting very worried after some new years day deposit glitches with NMC and PPC. After emailing support and finally staying up late using their QQim I was able to get my issue submitted and now I have my coins! Thought I was out about 2/3 of a btc. Total time was 1 week from start of the issue to resolve but less then 48 hours after I communicated with the tech on IM. So they arn't scamming anyone but not as responsive to issues as other exchanges.

The tech that handles it is: QQ: 2795309276 (After 6pm PST)

Tip: Dont try to send chinese, I actually didnt get any replys untill I sent just english. Use short direct sentices and simple words. Expect replys to take up to 30 min. If no reply resend last message.

Also you will need a screenshot of your transfer. Mine was from btc-e so i just sent my history and highlighted the 2 transactions.

Tip2: Dont have anyone try to help you fix it, they could very easily claim the funds.

If this helps anyone else feel free to pitch me some coin 

Same here.

I never got any reply from bter support.

Stay away from those secretive scammers.

We sent them everything, including screenshots of the transactions pending, but their operators just dont answer now to us. YACoins value was 0.00007900 BTC 10 days ago, now it drop to 0.00004400! SCAMERS!

BTER.COM = SCAM!

[email protected]
pls tell me the ID at bter. did he want to withdraw dogecoin?as i  know, the max withdrawing dogecoin every single time is 1000 at bter for now.my suggestion is trading to BTC,and transfer to cryptsy,trade to dogecoin,then withdraw dogecoin.

My friend got there about 2 btc and now he have to return more than 2kk of Dogecoins. Can u help a bit with that? He can send u screens by mail.
Please write ur email on pm or sth like that. Would be greatfull if u will help him,as a reward he will make some nice gif related to cryptoctoins.

Greetings

That's very strange. I haven't used BTER in awhile but they were always quick to respond to any issues in the past. Wonder if ownership changed hands?

Lost some datacoins i had in bter.. What the hell? Be carefull with this exchange.

takes 24 hours after  i made conversation with their QQ service,finally,i got my coin back to my wallet.  so , if anyone needs help to communicate, i am chinese,:) ,post here with ur problem, ur ID.and send me the problem picture is the best way.  see what i can do .


BTC donation:15umAd5zsfQJ8cU7tb2hiSpFmEYs7xgcbC

I still have +3000 BQCs and almost 2000 YACs stucked there. Support in QQ told me yesterday that they were working on it, but today BQC deposits are available again and my BQCs do not appears.
They are scamming us and threating us like donkeys. Support in QQ do not connect today, i guess they will be offline the entire weekend, so they let the deposits available to get some more free extra coins. Do not allow them to do that! Add to your signature that bter.com is a scam!

BTER.COM = SCAM!

all coins receive. Technical problem. Thanks

Biter.com - deposit NMC enabled. Coins don't recive

Hi,

I just change my alt-coins to BTC , and withdraw BTC in cold storage as Withdrawing alt-coins is disabled. BTC withdraw was successfull.

I loose money and they can enjoy cheap alt-coins, but this is not my problem anymore.

i have same problems at bter，i lost my doges

Bter.com is scam!!!

i have same problems at bter，they told me the are working on it ，but i think they just took our coins to make profits，they are lier.

I have $700 in NMC sent to my deposit address from 72 hours ago not reflected in my account there. I did contact their QQ support personnel and got a response to the effect of they are working on it. shortly after deposits/withdrawals of nmc were disabled. I think they might actually be working on it. Unfortunately their tech's are abysmally slow. If I the coins get deposited, my last transaction with them will likely be a full withdrawal.

Same problem with me, I didnt get any reply from them and i Cant even witrhdraw my little fund still remaining there. I just leave it and i started to trade with Cryptsy. Its better. If they cant support there user who are funding them they why the hell they are playing they could announce and shut down or they can think about making a bit better service.
This is not Chinese behavior I know chinese I have a lot Chinese friends its just the negligence.

We already have a thread about this, inlcuding some helpful informations.
https://bitcointalksearch.org/topic/btercom-cannot-withdraw-currencyfunds-377452

greetings

I can confirm that. ZERO support. I got no reply from them EVER.

They are very secretive. No announcements, no nothing. They just go down for maintenance without warning, de-list coins without warning - they simply don't talk EVER.

Is this typical Chinese behaviour? Zero-information policy?

Bter is the worst platform I ever used, they are not allowing us to deposit or withdrawal on time and even no any support services, recently I started trading in cryptsy I love it, support Is too good and few problems are there but they solve very soon. Guys if you don't want to loose money then just transfer to cryptsy I hope you will be safe. ITS MY OPINION FINAL DECISIONS IS YOURS.

Bter, we are waiting for an official response!

What does "CYZcoin deposits have been disabled" mean? Disabled forever? Maintenance? Are our coins lost?

I can't deposit or withdraw WDC anymore, and some other coins as well.

I really hope this is not a scam and i get my money back Sad

))))i think back))))

I too just lost money, i deposited 50 WDC to my BTer address i used a few times.
When i tried to sync the transaction i get the message saying i can't deposit WDC!!

I can't deposit or withdraw WDC anymore, and some other coins as well.

I really hope this is not a scam and i get my money back

I still had a problem with TIX in 1564 and lost in history was not found, how would the amount is not much noise is not lifted

We lost our money but we can avoid that others falls in the same scam.

Help me with this campaign.

BTER.COM = SCAM

the same. NMC transferred through the conductor passed on the stock exchange "deposit disabled" support almost silent night. waiting for an explanation. because coin price increased

Transaction : 2655539 nmc explorer

I too lost coins on Bter.

Yesterday I did one BQC and one CNC deposit. Both have lots of confirmations in the chain, but don't show in my Bter account.

Today I checked again - and could not even go to the "Deposit" page, because an error message pops up saying "BQC deposits have been disabled".

No explanation why.
No explanation for how long.

An official statement from Bter would be nice.

Finally, i installed the QQ program and added the support members (as i read in another thread)
(As a side note, after i added the "operators", and unknown person tried many times to send me a RAR archive. Suspicious)

Here are 2 conversations with diferent "operators" (english translation when needed):

ethernno 31/12/2013 07:04:43 p.m.
嗨，我需要帮助我的帐户  -- Hi i need help with my account
ethernno 01/01/2014 08:28:41 p.m.
嗨，我需要帮助我的帐户  -- Hi i need help with my account
ethernno 01/01/2014 08:30:20 p.m.
ethernno昵称，电子邮件[email protected]
ethernno 01/01/2014 08:41:40 p.m.
嗨，我需要帮助我的帐户  -- Hi i need help with my account

比特儿客服-丸子 01/01/2014 09:17:31 p.m.
Do you have any questions need help?

The specific problem told me


ethernno 01/01/2014 09:19:04 p.m.
帐号：Ethernno - 货币：BQC - 发行：失落的存款 - 数量：2999.9 - ID：d43a46a00a052f05068230f68bcfe4f0ea0e2b019f881f311fec09ed114c7a3f
ethernno 01/01/2014 09:20:42 p.m.
account: Ethernno - Currency: BQC - Issue: Deposit lost - Amount: 2999.9 - ID:d43a46a00a052f05068230f68bcfe4f0ea0e2b019f881f311fec09ed114c7a3f
ethernno 01/01/2014 09:29:42 p.m.
can you help me? - 你能帮助我吗？
ethernno 01/01/2014 09:47:01 p.m.
can you help me? - 你能帮助我吗？
比特儿客服-丸子 01/01/2014 09:54:31 p.m.
The specific problem told me


ethernno 01/01/2014 09:54:43 p.m.
account: Ethernno - Currency: BQC - Issue: Deposit lost - Amount: 2999.9 - ID:d43a46a00a052f05068230f68bcfe4f0ea0e2b019f881f311fec09ed114c7a3f

比特儿客服-丸子 01/01/2014 09:54:57 p.m.
Wait a moment

ethernno 01/01/2014 09:56:23 p.m.
ok
比特儿客服-丸子 01/01/2014 09:56:42 p.m.
Please use English, send your bter accounts to me, I help you check

ethernno 01/01/2014 09:56:57 p.m.
ethernno

比特儿客服-丸子 01/01/2014 09:57:14 p.m.
Your problem specific description

ethernno 01/01/2014 09:57:53 p.m.
i deposited 2999.9 BQC the operation is confirmed hours ago but the money is not in my account
比特儿客服-丸子 01/01/2014 09:58:13 p.m.
Do you have any operation before?

ethernno 01/01/2014 09:58:35 p.m.
yes, some deposits to the same BQC address
比特儿客服-丸子 01/01/2014 09:59:08 p.m.
You sent to the account, not received?

ethernno 01/01/2014 09:59:37 p.m.
yes, i checked the blockchain and the operation was suscessfull

ethernno 01/01/2014 10:02:38 p.m.
TrxID: aed21e8fde05eb7c10c6387d7bf6bada3c16de88bc82f1e632e70e1c4e5c8661
ethernno 01/01/2014 10:08:16 p.m.
can you fix it?
ethernno 01/01/2014 10:22:17 p.m.
where are my BQC coins?
ethernno 01/01/2014 10:45:57 p.m.
现在我还是要睡 - 请修复它 -- I will go sleep, please fix it
比特儿客服-丸子 01/01/2014 10:46:10 p.m.
Wait a moment


ethernno 01/01/2014 10:46:28 p.m.
ok

比特儿客服-丸子 01/01/2014 10:46:42 p.m.
Your bter account to me
ethernno 01/01/2014 10:46:56 p.m.
ethernno

比特儿客服-丸子 01/01/2014 10:47:02 p.m.
See, I'm sorry

ethernno 01/01/2014 10:49:47 p.m.
将你现在解决了吗？ --  Now will you solve it?

比特儿客服-丸子 01/01/2014 11:11:06 p.m.
The system prompts you to bter account without  problem

I put your question to technical staff, reply to you after processing

ethernno 01/01/2014 11:12:08 p.m.
without problem? where are the BQCs?
and i still have 2 YACs withdrawals pending
ok i will wait some hours

-------------------------------------------------------------------------------

Here is the transaction link in the BQC block explorer:
http://bbq.cryptocoinexplorer.com/tx/aed21e8fde05eb7c10c6387d7bf6bada3c16de88bc82f1e632e70e1c4e5c8661

And ... BQCs deposits are now disabled!! And many other currencys too!!

Here, another conversation with a diferent "operator":

-------------------------------------------------------------------------------------------

ethernno 31/12/2013 07:04:49 p.m.
嗨，我需要帮助我的帐户  -- Hi i need help with my account
ethernno 01/01/2014 08:33:34 p.m.
嗨，我需要帮助我的帐户  -- Hi i need help with my account

ethernno昵称，电子邮件[email protected]  -- Login Ethernno, email [email protected]

ethernno 01/01/2014 08:41:55 p.m.
嗨，我需要帮助我的帐户  -- Hi i need help with my account

比特儿客服-酒儿 01/01/2014 08:42:03 p.m.
What is the problem
ethernno 01/01/2014 08:43:40 p.m.
2 YACs withdraws pending - 1 BQCs deposit do not shown
以待提取2 YAC - 1 BQCs存款不显示
ethernno 01/01/2014 08:45:29 p.m.
ID   Address/TxID   Amount   Date
151526   Y8X9r48vCJc9dp4uXtkPJxmrqW9JpKLBDj
Pending-Getting balance...   96.21253057   1970-01-01 08:00:00
151333   Y8X9r48vCJc9dp4uXtkPJxmrqW9JpKLBDj
Pending-Getting balance...   1596.80045624   1970-01-01 08:00:00
BBQCoin   bKP3ATyng1rCuoaPTDjFd5cgHdpk5osPu7   3000.00000000 BQC   Yes   2014-01-01 17:24:06
Processed   TrxID: aed21e8fde05eb7c10c6387d7bf6bada3c16de88bc82f1e632e70e1c4e5c8661 @ 2014-01-01 17:24:12
ethernno 01/01/2014 08:51:26 p.m.
can you help me? - 你能帮助我吗？
比特儿客服-酒儿 01/01/2014 08:59:23 p.m.
YAC wallet technology is being repaired , please be patient
ethernno 01/01/2014 09:02:32 p.m.
ok, what about my BQC deposit? - 好吧，那我BQC存款？
比特儿客服-酒儿 01/01/2014 09:13:56 p.m.

您好，请留下Bter账号，币种，数量，时间，和具体问题  -- Hello, please leave Bter account number, currency, number, time, and specific problem.
ethernno 01/01/2014 09:20:50 p.m.
account: Ethernno - Currency: BQC - Issue: Deposit lost - Amount: 2999.9 - ID:d43a46a00a052f05068230f68bcfe4f0ea0e2b019f881f311fec09ed114c7a3f
ethernno 01/01/2014 09:30:34 p.m.
can you help me? - 你能帮助我吗？
ethernno 01/01/2014 09:46:51 p.m.
can you help me? - 你能帮助我吗？
比特儿客服-酒儿 01/01/2014 09:48:10 p.m.

您好，请留下Bter账号，币种，数量，时间，充值确认／提现截图和具体问题。  -- Hello, please leave Bter account number, currency, number, time, recharge confirmation / withdrawal screenshots and specific issues.

ethernno 01/01/2014 09:54:18 p.m.
BTER帐号​​？我在哪里可以找到？我刚才看到我的登录  -- BTER account? Where can I find it? I just saw my login
比特儿客服-酒儿 01/01/2014 10:10:58 p.m.
ID
ethernno 01/01/2014 10:11:09 p.m.
ethernno
比特儿客服-酒儿 01/01/2014 10:27:24 p.m.
亲  您到下午5点没有到账在联系我们 谢谢，--  Your parents do not have to 17:00 arrival at Contact Us Thank you, ()
ethernno 01/01/2014 10:29:32 p.m.
我不能把它翻译  --  I can not translate it

ethernno 01/01/2014 10:32:42 p.m.
哪里是我的BQC硬币？ -- Where is my BQC coins?
ethernno 01/01/2014 10:34:14 p.m.
ID ethernno Tr:d43a46a00a052f05068230f68bcfe4f0ea0e2b019f881f311fec09ed114c7a3f

比特儿客服-酒儿 01/01/2014 10:41:49 p.m.
Please be patient  17:00 GMT less contact me
ethernno 01/01/2014 10:43:36 p.m.
好了，谢谢  -- Well, thank you

比特儿客服-酒儿 01/01/2014 10:49:24 p.m.
恩恩  -- Blessings

--------------------------------------------------------------------------------------------------------

Now, many other currencys have their deposit/withdrawals disabled.
Probably i will lost 0.5 BTC, dont be the next silly!!

Tried to contact with [email protected] ant [email protected]

   **********

This is the mail system at host yandex.ru.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

Please, do not reply to this message.


<[email protected]>: host smtp.secureserver.net[68.178.213.37] said: 552 5.2.0
    7Nwt1n00V1zlRMb01NwvCC IB212 msg rejected as spam (in reply to end of DATA
    command)

My   11556.98370743   CNC   not   credited   after   870  confirms  at
CKpFWTrXXozZhWZit8buEeiJFtBgEqJ9pR deposit address.

Yacoin market disapeared from Cryptsy too but it admins do not mention it yet in the dashboard.

Im trying now writing in chinese to bter support.

It is necessary to have some regulaton over the exchange places.

IF YOU WANT LOST YOUR MONEY, TRADE AT BTER.COM

DEPOSIT-WITHDRAWALS DISABLED!

INFO UPDATED IN LAST POST: Janyary 2, 2014

Original post ---------------------------

After some weeks trading there i had a "problem" with 2 withdrawals...

ID   Address/TxID   Amount   Date
151526   Y8X9r48vCJc9dp4uXtkPJxmrqW9JpKLBDj
Pending-Getting balance...   96.21253057   1970-01-01 08:00:00
151333   Y8X9r48vCJc9dp4uXtkPJxmrqW9JpKLBDj
Pending-Getting balance...   1596.80045624   1970-01-01 08:00:00

I have this 2 YACs withdrawals "Pending". Look at the date!! I did a lot o YACs witdrawals before to the same address without problems, but now that there is a problem, i cant do nothing; i wrote tons of emails that never received a simple answer and now i just can wait and pray to get my money back. They also do not allow TAG withdrawals but you can deposit TAGs without a warning that let you know this. Also, when was the last time they posted something in any thread? When was the last time someone received an answer form their "support"?

I retired all my other funds and will wait a solution (if it ever happens) before i could reconsider continue working with them.

But looks like...

IF YOU WANT LOST YOUR MONEY, TRADE AT BTER.COM