Good luck.
Thank you,I will keep that in mind as a last resort,I provided them all the details needed although there is privacy risk by doing so,I will use bestchange.com as the exchange,sure the commissions were somewhat high compared to other exchanges but they had some exchanges listed there that could do directly payment to my Credit Card so in the worst case if I don't go forward with Cex anymore and also I don't find a solution to my problem,exchanging some of my coins for USD then as a last resort I may contact the Cex account as suggested by you,for now I don't really care much about them.Locking thread for the moment.