I agree with the first sentence, but not with the second one. It's, of course, unfortunate if this happened to you all of a sudden and you want your money back. But this issue with Cloudbet has been discussed for half a year now. I am sure that many gamblers are still playing there for whatever reasons and are just hoping it won't happen to them instead of taking their business elsewhere. So, the player shouldn't be blamed for having this happen to them out of the blue. They are to blame if they know it can happen but do nothing about it. Leave and never return!
Previous discussions about such issues should be unnecessary. All of this behavior is clearly laid out in their various terms and policy documents. If you (again, not you personally) don't bother to read them, and just sign up and throw your money at the site, then you really can't complain when the sites does exactly what they said they were going to do and hold your money hostage. It's the exact same pattern we saw with the likes of Celsius, Voyager, BlockFi, etc. Everyone who lost money is super angry that these sites were handing out their coins in risky loans with no collateral and no guarantees of funds being paid back, while the entire time their Terms of Use quite clearly said that this is
exactly what they were doing.
Here are just two relevant quotes, but the entire documents I've quoted here are just page after page of saying how they will collect any data they like about you and then do whatever they want to with it:
The Company reserves the right to verify customer’s identity in an on-going basis, especially when their identification information has been changed or their activity seemed to be suspicious or unusual for the particular customer. In addition, the Company reserves the right to request up-to-date documents from customers, even though they have passed identity verification in the past.
Your winnings from settled bets are credited to your account and may be withdrawn in accordance with our withdrawal policy and if required by us, upon provision of the below materials to our satisfaction:
• a copy of valid photographic identification (passport, driver's license)
• proof of address (recent utility bill)
• credit/debit card to our satisfaction
• photo of yourself containing proof of date and identification materials
So if you are going to sign up under these terms, then there is no point getting angry when they are enforced. It's your fault and your fault alone for not reading them before you deposited.