Why not use other tools or switch to other trackers instead for calculating your taxes?
I heard someone before with false tax calculations on that app. So maybe switching to other tools like cointracker might be able to help you.
Also, I suggest you check this thread "[Tutorial] Crypto taxes for beginners" for another options and guides to calculate your taxes.
Topic: Tax app errors I found in Cryptotrader.tax (Read 49 times)
I used Cryptotrader.tax and I found two errors in the app. I contacted their support team. They had acknowledged the errors. They fixed the issues and emailed me back to test to confirm the fix. Both of the errors would have raised my tax obligation falsely. I contacted them and asked them if they were going to notify their customers who were affected by the errors. They are not responding.
I just want to know what I can do to bring this to the public.
Below is the email exchanges.
8/27/2021 ME: There must be thousands of your customers, if not more, who had been given inaccurate data that was now brought to light as a result of me pointing them out to you. Are you planning to notify your customers of these recently fixed discrepancies in your app so they can re-upload their trade data?
8/27/2021 CRYPTOTRADER.TAX SUPPORT: "I appreciate the concern here and yes, we do plan to notify our customers so that they can re-import their data for Kraken. We follow a standard practice for this in which our dev team runs an affected user analysis and then we will send an outreach by email to all the affected users. We are committed to addressing any errors and helping our customers to get the correct calculations. Thank you for reaching out about this issue and for providing evidence that made it very easy to escalate and then resolve the bug. Please let me know if you have any more feedback or concerns that I can share with our team."
8/27/2021 ME: "Do you have any rough projection of when the email will be sent out?"
9/6/2021 CRYPTOTRADER.TAX SUPPORT: "Thanks for following up in this. Our engineers are running a query in the production database to determine all the affected users, and then our David, our CEO will be sending out a message. This should be completed by the end of this week."
9/27/2021 ME: "please update me on the status of the CEO notification."
9/28/2021 CRYPTOTRADER.TAX SUPPORT: Thanks for checking in about this. It has taken a bit longer than expected to run the query in our production database as we want to extra thorough in collecting all affected users. We should have this completed within the next week. Feel free to send another follow up message if you do not hear from me."
10/27/2021 ME: "Please update me"
CRYPTOTRADER.TAX DID NOT RESPOND.
10/27/2021 ME: " As a result of the two defects I found in Cryptotrader.tax app, I assume, some of your PAYING customers got accounting reports that erroneously raised their tax obligations. Does cryptotrader.tax intend to notify the affected customers? "
CRYPTOTRADER.TAX DID NOT RESPOND.
I just want to know what I can do to bring this to the public.
Below is the email exchanges.
8/27/2021 ME: There must be thousands of your customers, if not more, who had been given inaccurate data that was now brought to light as a result of me pointing them out to you. Are you planning to notify your customers of these recently fixed discrepancies in your app so they can re-upload their trade data?
8/27/2021 CRYPTOTRADER.TAX SUPPORT: "I appreciate the concern here and yes, we do plan to notify our customers so that they can re-import their data for Kraken. We follow a standard practice for this in which our dev team runs an affected user analysis and then we will send an outreach by email to all the affected users. We are committed to addressing any errors and helping our customers to get the correct calculations. Thank you for reaching out about this issue and for providing evidence that made it very easy to escalate and then resolve the bug. Please let me know if you have any more feedback or concerns that I can share with our team."
8/27/2021 ME: "Do you have any rough projection of when the email will be sent out?"
9/6/2021 CRYPTOTRADER.TAX SUPPORT: "Thanks for following up in this. Our engineers are running a query in the production database to determine all the affected users, and then our David, our CEO will be sending out a message. This should be completed by the end of this week."
9/27/2021 ME: "please update me on the status of the CEO notification."
9/28/2021 CRYPTOTRADER.TAX SUPPORT: Thanks for checking in about this. It has taken a bit longer than expected to run the query in our production database as we want to extra thorough in collecting all affected users. We should have this completed within the next week. Feel free to send another follow up message if you do not hear from me."
10/27/2021 ME: "Please update me"
CRYPTOTRADER.TAX DID NOT RESPOND.
10/27/2021 ME: " As a result of the two defects I found in Cryptotrader.tax app, I assume, some of your PAYING customers got accounting reports that erroneously raised their tax obligations. Does cryptotrader.tax intend to notify the affected customers? "
CRYPTOTRADER.TAX DID NOT RESPOND.
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