Topic: That's irrelevant now (Read 349 times)

So looks like using the domain Stake.bet instead of Stake.com did help* - the current stats are:



This was done over a span of less than 1 week approx. as for several days we were not running them due to the issue discussed in this thread. Overall:
We got 10 new FTDs (=First Time Depositors), and almost 50 new deposits were made once we promoted Stake with this .bet domain + referred over 250 new users who might later due to mailing etc. decide to play as well.

So it does look like promoting the site using its .bet domain is the right way to go.

It won't compensate for the lost traffic from the past and Stake seems to not care about it unfortunately.

Likewise we're still seeing much better numbers with BetFury so we'll give up at this point promoting Stake and concentrate on BetFury as they seem to convert much better (e.g. they rewarded us with a $1,250 bonus for all the referrals we brought them during their Black Friday promotion) - and their BFG token seems to give us additional rewards as well. Stake doesn't have to do that but we're not happy with their attitude overall over this.

So all in all we won't post further in this thread (unless someone has a question) but to summarize:

• Stake definitely had in the past an issue with tracking, especially using its .com domain - they however won't compensate for it and from their end this is an issue that they refuse to discuss or talk about as shown in this thread.

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• If you promote Stake as referrer - please don't use their main domain as you would lose out commissions.

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• We are not going to put any extra efforts to continue the promotion due to the attitude and what we're getting back in return is not worth it.

The issue is "partially" resolved, take it from here however you like.

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*Read the full post please.

Thanks.

We are not accusing you of shaving leads intentionally.
Something with your tracking was messed up and probably is still messed up.

Thanks for bringing the idea of using your mirror sites, that's probably going to be much better but users need to trust it and don't feel they're using a clone/fake site.

As for what you messed up you seem to not take any responsibility, so if a user ended up without any referrer then he's yours and not ours, and we should suck it up.

That's absolutely unfair.

Firstly BetFury does have a valid license.
Secondly, these are your blocked geos:

https://stake.com/policies/terms



With all due respect, these are not many "more banned jurisdictions".
I will list these for you: US, Curacao, Syria, Iran, Korea, Netherlands, UK, Australia, Portugal, Serbia, Slovakia, Czech Republic, Lithuania and France.

Not underestimating the value of these geos but we have lots of users from outside of these jurisdictions and still the numbers don't make sense.


We've sent the user an email already just a few moments ago, but just FYI even before the user replies - the user gets cashback from KiwiWall for participating in your site, it's also known as incentivized traffic, now why would a user would want to sign up under no referral whatsoever and then reach out to us and ask for the cashback, does it make any sense?!

You can see from your screenshot the user signed up on the 22nd of November, look when he contacted us (Brazil Time):



He did it after he signed up, deposited and played - it's not like he signed up months ago and then tried to use a "used" account - what's more, once again, why would he sign up under nobody? By doing so - he knows he won't be credited, so why do that?

We have another user claiming the same thing - shall we post it here? And we have several more we can reach out to and post their usernames here, would it help if we do that?

The question is are you willing to admit something is wrong, or are you simply looking to use vague excuses and say everything's alright just like you're doing now with these statements?

They are welcome to respond to this thread in their own free time.
The ball is in their court now.
We're waiting to hear back from them.

While I'm not an affiliate, I do find useful feedback in this thread as far as the casino's attitude and won't be signing up here to gamble.

I'm happy to do a deeper investigation on additional players if you would like. I'll send you a pm on how to contact me.

Good find, we haven't updated our banned jurisdictions in our ToS. I'll get onto that.

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Our correct banned jurisdictions are:


It's also important to note that there are a couple countries and ISP's globally that block stake.com

For those instances (the list is pretty long these days), we suggest that players connect via one of our mirror sites which can be found here: https://playstake.io

For the sake of your tests, maybe you will have better results using a mirror site url, versus the parent domain. As to the claims that we are shaving leads, thats just ridiculous. Our product relies on successful affiliates, such as yourself, to drive our product. It wouldn't be productive or effective to tarnish our relationship over, we want to work with you, not against. The problem here is that there is actually nothing wrong with our system, so we can't help you and thats not acceptable apparently.

Hello, I’ve had a quick look into your issue and I can confirm a few things, based on how I know the site works for us versus how it works for competitors.

• Hits and referrals dont count if the user is using a VPN or already registered on the site. (even if they log out and then register a new account)
• If the referred users hits the page from a banned jurisdiction they do not count at all for hits.
• We generally have more banned jurisdictions than other sites as we operate within the guidelines of our license (betfury don’t even have a valid license? see figure 1 below)
• Without disclosing private information, the user you have referenced already had an existing account on stake, which is why their referral didnt register under your campaign. If you want to have a discussion with them, I’m sure they will verify this statement. (see figure 2 below)

figure 1.


figure 2.


I hope this helps clarify your concerns. Enjoy your day!

Just edited my previous post. Notice to self: read everything first, then reply. ^^

Yes, that's what I was referring to (referring themselves). It's common practice in crypto exchanges, and it's probably also against their TOS. But if that was the issue here, the differences would probably be similar across all campaigns / websites, and that doesn't seem to be the case.

But it would be statistically very unlikely that Stake users would remove the referrals much more often than users of other sites. Same goes for VPN use etc. It seems more likely that Stake cocked something up and perhaps aren't in a big hurry to fix it if it saves them money.

Besides the ref codes don't really take money from users... they lose the money to the casino regardless of whether they're referred or not. They could get that money to themselves only if they referred themselves, which is probably against TOS anyway.

Did you check Cookies, LocalStorage, Session etc to see if the referral is set somewhere? Professional platforms (which I'd guess they are) store the referral for some time in the browser, say, a week or so. Then whenever the referred user accesses the website (but hasn't registered, yet), the referral is still active.
If a user clears those caches, though, it's his fault. Many people even intentionally remove ref codes, as they don't like others making money off of their back which could be potentially theirs.

Edit: just read the whole thread... alone the comparison with campaigns on other sites makes it look like there's something fishy with stake.com. The results shouldn't differ that much.

I don't want to say that it's exactly as you describe it (although it probably is), but it's no wonder that some people use this method, I've seen it many times over the years, especially on faucets. If they did it on purpose, it’s not clear to me how they meant to get away with it, because sooner or later someone had to realize that something wasn’t right. However, the possibility should be left that there is a bug in their system that causes things like this to happen.

Have you contacted their representative on the forum? Judging by yours previous posts, you claim to have good and successful communication with them.

https://bitcointalksearch.org/topic/m.58208063

BetFury is a new site you got many referrals easily from your site I guess.
The stake is the very oldest site many people have been registered to.

For me, I have already registered why should I create a new account? I just click and claim the bonus from your site? isn't that work for you paid for click?
Everyone click a link for viewing the site like i just click your ref link LOL!

I can see there is code (options) do we need to enter the ref code manual? or what does this mean?
As I know
When someone fully registered under your ref code (username, email verify, password) then it will be added to your affiliate list instantly

Maybe I'm wrong to let us wait for the stake answer...

If this turns out to be true, I don't understand why they do it. A casino with an influx of customers earns enough to get into these messes that can end up destroying its reputation. I can believe it from casinos that have low traffic, their numbers are not doing well, and therefore they need to get money from wherever they can.

Let's wait for a stake.com representative to come here and see what he has to say.

That's irrelevant now