Just a note for European users, we will resume SEPA withdraws "soon" (next week, or the week after that), with a much lower fee than regular international transfers (it'll probably be the same fee we used to apply). We are working on the withdraw UI right now.
We also have limited international withdraw amount to at least $75, since a lot of fees can be taken from that. We used to send small amounts from HSBC (cheaper since they can route through their branches worldwide), but due to fraudulent payments (inbound), HSBC asked us to stop doing bitcoin-related business with them for now, so we have no choice but to send from Japan (more expensive).
We also have limited international withdraw amount to at least $75, since a lot of fees can be taken from that. We used to send small amounts from HSBC (cheaper since they can route through their branches worldwide), but due to fraudulent payments (inbound), HSBC asked us to stop doing bitcoin-related business with them for now, so we have no choice but to send from Japan (more expensive).
what about wire withdraw delays ? can you give a copy of swift transaction to customers ?
We are also working on the delays, and should be able to provide real time transfers for verified users within a couple of months (or more, if we encounter any issue).
In the meantime transfers are processed manually by our bank, especially since our activity is seen as "high risk". We will improve this with the new withdraw system we are working on (should go live next week).
