Topic: The same things are asked repeatedly, would it help to have a sticky like this? (Read 261 times)
August 27, 2017, 02:26:43 AM
Sure, flesh it out with a troubleshooting FAQ and I'll sticky it.
August 27, 2017, 12:40:57 AM
bitcointalk.org is the official site for contacting Armory support.
btcarmory.com is the official site for downloading the Armory wallet.
bitcoinarmory.com is NO LONGER the official site (see btcarmory.com/armory-future/).
If you are having a problem with Armory, you are in the right place.
The developers will help, but they are very busy.
To help them and to speed up the process, please consider the following information before creating a post asking for help:
- Armory relies on having Bitcoin Core installed and executed in order to function. This means you will need to download Core from bitcoin.org/en/download and run it. This will download the entire Bitcoin blockchain to your PC and synchronize it with the other copies of the blockchain around the world. This will use at least 140 GB of disk space on your C: drive, although Core (and Armory) can be directed to use an alternate drive. It will also take considerable time to complete the process, from several hours to possibly days. It depends on the speeds of your PC and internet connection.
- the developers will probably ask that you use the latest version of Armory from btcarmory.com/releases/. They may even ask you to use an even newer version still in development.
- most likely, you will need to submit the log files created by Armory. These files provide information critical to solving your problem. They do not compromise your security or privacy, except that they may contain your computer username in directory paths, which you can edit out before submission. The log files are named dblog.txt and armorylog.txt in the Armory data directory. Copy/paste the contents of those files individually to pastebin.com and then post the resulting links in your problem report.
If you ensure that these steps have been taken, it will facilitate a faster solution to your problem.
btcarmory.com is the official site for downloading the Armory wallet.
bitcoinarmory.com is NO LONGER the official site (see btcarmory.com/armory-future/).
If you are having a problem with Armory, you are in the right place.
The developers will help, but they are very busy.
To help them and to speed up the process, please consider the following information before creating a post asking for help:
- Armory relies on having Bitcoin Core installed and executed in order to function. This means you will need to download Core from bitcoin.org/en/download and run it. This will download the entire Bitcoin blockchain to your PC and synchronize it with the other copies of the blockchain around the world. This will use at least 140 GB of disk space on your C: drive, although Core (and Armory) can be directed to use an alternate drive. It will also take considerable time to complete the process, from several hours to possibly days. It depends on the speeds of your PC and internet connection.
- the developers will probably ask that you use the latest version of Armory from btcarmory.com/releases/. They may even ask you to use an even newer version still in development.
- most likely, you will need to submit the log files created by Armory. These files provide information critical to solving your problem. They do not compromise your security or privacy, except that they may contain your computer username in directory paths, which you can edit out before submission. The log files are named dblog.txt and armorylog.txt in the Armory data directory. Copy/paste the contents of those files individually to pastebin.com and then post the resulting links in your problem report.
If you ensure that these steps have been taken, it will facilitate a faster solution to your problem.
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