Quote
How I woke up to 500K dollars GONE!
I have been dealing with problem after problem when it comes to my account with
It all started mid march when i tried sending funds from out of my account to my main wallet with "zengo". I received an email saying " For your safety and protection, your account has been disabled. For more information, respond yes".
That kickstarted a process I'm currently enduring. It has now been over 4 MONTHS and there seems to be no end in sight.
has a lengthy history with their clients for such behavior and upon research you will find how shady these people are, whomever they might be.
I've sent them every possible document one could possess over and over with no result. The list of documents have been:
Drivers License, Passport, Bank Statements, Transaction Records, Screen recordings of account access for all documents. Skype Video call in which i was asked to provide such information, a video call i was told i successfully completed. Since that call, which to many is known as last step, I've been told a high resolution photo of my passport was now required, in which, i submitted. I was told in that email requesting my passport that it was last requirement. Since then, its been over a week and I've now been sent an email being requested to send a video, "as previously requested", flipping through the pages of my passport book.
This process to obtain what is rightfully mine has been very tough, especially since I like many others going through this, have a family to support and provide for. Over 4 months of this KYC selective sc8m that seems to be running, I am beyond exhausted, but will never give up.
I am tagging for IMMEDIATE action to be taken in this matter.
Username: Zemdon46
Posting in multiple subreddits and groups for visibility
PLEASE UPVOTE AND HELP SPREAD AWARENESS OF THE DESPICABLE ACTS BEING COMMITED BY THIS COMPANY
IMAGES INCLUDED CONSIST OF TWO SCREENSHOTS OF THE MOST RECENT INTERACTION BETWEEN AND I.
*Id like to point out how they never once requested a video and continue to claim so and ask for endless amounts of information which goes beyond their terms and conditions. They claim in email that in order to own a account you must possess an active passport but their T&C says NOTHING of the sort nor will they publicly claim needing such identification is necessary/required upon account creation.
The Zengo CEO replied:
Quote
Hi there, this is the CEO of Zengo posting here - the real one. You fell for an impersonation scam. I am sorry this happened to you but this has nothing to do with us u/Fantastic_Sky8382
I wish you could share more details. You did not mention which is the service where your funds were staying or provided the screenshots of interaction mentioned above.
For the sake of clarity, We never ask for any document or payment to open or access an account. We also proactively warn our users about impersonation and risks of scams both in and outside Zengo.
Our customer team is available 24/7 and answers in minutes to any incident. Zengo is a reputable brand with over a million users and zero user accounts ever hacked.
I would recommend you immediately contact your local authorities about this matter.
I wish you could share more details. You did not mention which is the service where your funds were staying or provided the screenshots of interaction mentioned above.
For the sake of clarity, We never ask for any document or payment to open or access an account. We also proactively warn our users about impersonation and risks of scams both in and outside Zengo.
Our customer team is available 24/7 and answers in minutes to any incident. Zengo is a reputable brand with over a million users and zero user accounts ever hacked.
I would recommend you immediately contact your local authorities about this matter.