This account is locked due to 6 months of inactivity (but I know my login & pass

alwinlinzee

sr. member

Activity: 434

Merit: 250

Quote from: Altynbekova on January 27, 2016, 06:38:37 PM

Quote from: naiden on January 27, 2016, 03:44:37 PM

I decided to log in cryptsy and get all the coins and I received message that my account is locked because my last activity was before six months. I decided to write a message to your support to unlock my account and their reply was that i need to answer some security questions, which i don’t remember to fill them or if i have filled them they will be filled with some false information, because i have never used such functionality in my entire life and I am not used to it. I have send another message to the support but they did not answer me. I have coins in my account which i want to get. Please help.

I've got a reply on my support ticket just a few days ago.

So maybe you are not out of luck. But make sure to address them in a nice manner.

If you gonna curse or yell, don't expect support from them.

This is very unfortunate though cryptsy is goxed but they might still allow you to gain access to your account and make withdrawer of the coin they unlock for withdrawer if you have it.
Let to work with note pad and always keep needed info on it to avoid this type of thing in future.

Altynbekova

sr. member

Activity: 476

Merit: 250

Quote from: naiden on January 27, 2016, 03:44:37 PM

I decided to log in cryptsy and get all the coins and I received message that my account is locked because my last activity was before six months. I decided to write a message to your support to unlock my account and their reply was that i need to answer some security questions, which i don’t remember to fill them or if i have filled them they will be filled with some false information, because i have never used such functionality in my entire life and I am not used to it. I have send another message to the support but they did not answer me. I have coins in my account which i want to get. Please help.

I've got a reply on my support ticket just a few days ago.

So maybe you are not out of luck. But make sure to address them in a nice manner.

If you gonna curse or yell, don't expect support from them.

unamis76

legendary

Activity: 1512

Merit: 1012

Quote from: naiden on January 27, 2016, 04:18:36 PM

I have a lot of coins inside (not BTC LTC Dash) and just want to withdraw them

You're probably out of luck anyways. Withdrawals have been stopped and are severely crippled at the moment. You can see a list of coins you can withdraw on Cryptsy's blog

naiden

newbie

Activity: 8

Merit: 0

I have a lot of coins inside (not BTC LTC Dash) and just want to withdraw them

bterproblems

member

Activity: 99

Merit: 10

No, I know him, he really has a lot of coins there even though he has not logged in long ago. He already waited days for their response to unlock his account but they probably don't believe him. That's why I can confirm that his account is not hacked, he just can't remember his secret questions and if someone from cryptsy reads here they should unlock him, please.

Raimonn

legendary

Activity: 1470

Merit: 1001

If you didn't enter on last 6 month i suppose that you don't have so much coins inside. They halted withdraw and trading (some coins are available to withdraw but not bitcoin or litecoins or dogecoins), its better that you make a new account on another exchange.

crazywack

legendary

Activity: 1148

Merit: 1000

Yes cryptsy locks your account after a certain time. You can try contacting them with the necessary information, but could hold your breath for a quick response. Dealing with a little "hack" ATM...

simon66

sr. member

Activity: 423

Merit: 250

Well if you don't know already cryptsy goxxed so your probably forked..

You may have a chance at getting some coins out that are not BTC LTC DASH though..

naiden

newbie

Activity: 8

Merit: 0

I decided to log in cryptsy and get all the coins and I received message that my account is locked because my last activity was before six months. I decided to write a message to your support to unlock my account and their reply was that i need to answer some security questions, which i don’t remember to fill them or if i have filled them they will be filled with some false information, because i have never used such functionality in my entire life and I am not used to it. I have send another message to the support but they did not answer me. I have coins in my account which i want to get. Please help.

Topic: This account is locked due to 6 months of inactivity (but I know my login & pass (Read 507 times)