Topic: Ticket system for support requests (Read 1253 times)
That sounds like a great idea, especially for personal requests which can't be discussed in Meta. However, when creating a ticket, a user should be told to only use the ticket system for mod-level complex or really personal requests as most questions can be addressed in the Meta board.
How about adding a ticket system for handling support requests?
Both Theymos and BadBear's inboxes get flooded with support PM's and the current way to get through to them is to resend your request again after a few days if it goes unanswered. A ticket system could be useful here, it would allow staff to keep track of requests easier so we don't have to keep resending and allow requests to be assigned to the right staff member etc.
There are plenty of people complaining about having problems getting through to staff in meta. I think something like this is needed given the volume of support requests.
Both Theymos and BadBear's inboxes get flooded with support PM's and the current way to get through to them is to resend your request again after a few days if it goes unanswered. A ticket system could be useful here, it would allow staff to keep track of requests easier so we don't have to keep resending and allow requests to be assigned to the right staff member etc.
There are plenty of people complaining about having problems getting through to staff in meta. I think something like this is needed given the volume of support requests.
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