Hi,
It seems that a lot of people are having problems with chargebacks on paypal.
In most cases you will lose the dispute and the scammer will win.
Golden tip:
1. Accept the payment as GOODS. (Not as gift or anything else, ask them to pay you as if they bought a good).
2. Make them go to the payment page and make them click the "confirm receipt" button.
-> So the buyer says that he has received his item.
When the user/scammer opens a dispute you can simply bring up that they have clicked the "confirm receipt" button and that they have received their goods.
PS: They can bring up a dispute under the catergory "item is not as described" but you'll have to prove them otherwise then.
I would like to add more information to this. My experiences involve eBay/PayPal sales.
NEVER offer digital delivery of bitcoins, ship them a physical product.
ALWAYS use the integrated paypal shipping! The price is actually very reasonable and the process is very simple when compared to stamps.com or usps.gov.
ALWAYS use delivery confirmation. Also use signature confirmation for anything over $100.
ONLY ship to addresses which are confirmed.
Do not make the sale unless the "Seller Protection" flag is set to eligible.
Accepting PayPal is a risk, this should be known up front and always kept in mind. Manage your risk the best you can and you'll do OK.
Here are some red flags to look out for.
Buyer does not respond to emails sent directly but does respond to messages sent through eBay internal messaging.
Buyer wants to get digital delivery instead of physical product and pushes hard to get it.
Buyer's feedback is set to private.
Buyer has not bought anything in a very long time.
Buyer is dealing with you for the first time and has made a very large purchase.
Always be on the lookout for scammers, view your buyers feedback, search for their nick online.
Even if you do everything right, chargebacks will still happen from time to time. Factor this into your pricing.