Late last night I finally did get a response from Cryptopia, and they informed me that they would fulfill my request. So... once I'm able to successfully log into my account again (I needed the profile email address changed and the change will take a day or two to populate), they will return to "in good standing with wiser."
And yes, they are swamped and training new support staff, so hopefully wait times for replies will decrease.
Topic: Trading platform Cryptopia does not respond to support requests (Read 116 times)
I figure a warning is in order. The Cryptopia trading platform does not respond to support tickets. I have a ticket outstanding for several months which has not even received a confirmation email saying it was received. Others have been raising similar complaints. They warn you on their site that they are very busy and growing fast and all that. All trading platforms are growing in terms of user base but some have figured out how to deal with it better than others. Cryptopia, unfortunately, has not figured out how to deal with it.
As far as I can tell there is nothing substantially wrong with their service itself. You can trade, deposit, withdraw, etc., though there have been issues with XEM deposits confirming in a timely manner. As long as you don't ever need any technical support, you should be good. But you might consider moving your business to a platform that does provide timely support such as BitTrex, because, well, who ever plans on needing support?
I am sure that they also have an account on this forum. Contact them on Bitcointalk and continue to send them emails.As far as I can tell there is nothing substantially wrong with their service itself. You can trade, deposit, withdraw, etc., though there have been issues with XEM deposits confirming in a timely manner. As long as you don't ever need any technical support, you should be good. But you might consider moving your business to a platform that does provide timely support such as BitTrex, because, well, who ever plans on needing support?
Why do you say alts will go quiet? If that is the case, then hiring new people might not be smart. On the other hand, it would also mean that they'll have less demand for new registrations or any kind of support needs. If people really do stop trading altcoins, then they could theoretically eventually catch up with their current backlog.
They already have gone to sleep to an extent. I don't keep up with Poloniex's overall position any more but many of the top ten there now have volumes in the hundreds of BTC when it used to be thousands, tens of thousands and occasionally over one hundred thousand.
The problem all of these places have is that they require real people behind the scenes. Real people take time and money to find and train, but bubble madness can descend in a few short weeks and blast all of the exchanges. By the time they've started to address it, the scene might go dead for a few months or years.
They're still swamped by the sounds of it and so swamped that perhaps they'll never catch up. I've no idea where you'd find 50 people to help run such a place with the skills, honesty and competence. And there's a good chance alts will go quiet in which case there's no way they can afford to pay that number of people. That's the problem with an area that surges and then goes to sleep for months on end. I wonder if that can ever be solved.
They should've shut down new registrations when it reached a few tens of thousands more than they were expecting, not let it get up to over one million.
I for one have never had a problem there but that's primarily because I chose to avoid it when all these issues started to pop up.
They should've shut down new registrations when it reached a few tens of thousands more than they were expecting, not let it get up to over one million.
I for one have never had a problem there but that's primarily because I chose to avoid it when all these issues started to pop up.
I ran into an issue when I with no warning lost access to my profile email address. They have an address specifically for resetting accounts but they don't respond to that either. I'm in a position where I can't even log in because I can't confirm the action by email. I do very little trading on Cryptopia, so I never bothered to set up 2FA. It didn't seem worth the hassle. Now I wish I had.
Why do you say alts will go quiet? If that is the case, then hiring new people might not be smart. On the other hand, it would also mean that they'll have less demand for new registrations or any kind of support needs. If people really do stop trading altcoins, then they could theoretically eventually catch up with their current backlog.
They're still swamped by the sounds of it and so swamped that perhaps they'll never catch up. I've no idea where you'd find 50 people to help run such a place with the skills, honesty and competence. And there's a good chance alts will go quiet in which case there's no way they can afford to pay that number of people. That's the problem with an area that surges and then goes to sleep for months on end. I wonder if that can ever be solved.
They should've shut down new registrations when it reached a few tens of thousands more than they were expecting, not let it get up to over one million.
I for one have never had a problem there but that's primarily because I chose to avoid it when all these issues started to pop up.
They should've shut down new registrations when it reached a few tens of thousands more than they were expecting, not let it get up to over one million.
I for one have never had a problem there but that's primarily because I chose to avoid it when all these issues started to pop up.
I figure a warning is in order. The Cryptopia trading platform does not respond to support tickets. I have a ticket outstanding for several months which has not even received a confirmation email saying it was received. Others have been raising similar complaints. They warn you on their site that they are very busy and growing fast and all that. All trading platforms are growing in terms of user base but some have figured out how to deal with it better than others. Cryptopia, unfortunately, has not figured out how to deal with it.
As far as I can tell there is nothing substantially wrong with their service itself. You can trade, deposit, withdraw, etc., though there have been issues with XEM deposits confirming in a timely manner. As long as you don't ever need any technical support, you should be good. But you might consider moving your business to a platform that does provide timely support such as BitTrex, because, well, who ever plans on needing support?
As far as I can tell there is nothing substantially wrong with their service itself. You can trade, deposit, withdraw, etc., though there have been issues with XEM deposits confirming in a timely manner. As long as you don't ever need any technical support, you should be good. But you might consider moving your business to a platform that does provide timely support such as BitTrex, because, well, who ever plans on needing support?
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