I did go to BTC.com and I input the address. Says same thing as in my previous reply:
Can anything else be done or do I just wait and see?
you have to wait until they completely processed your transfer/withdraw transaction
it's been two days, if the transaction still not showing up you need to contact support again
and in your case, the problem is not the network but it's on their end for not having it broadcasted/sent yet
a UPS analogy for that is... your sender hasn't dropped/delivered your package to UPS office
so the speed is irrelevant here because UPS hasn't received the package to be delivered yet