Trustdice.win cancels winning bets | Bitcointalksearch.org

TanyaSSS

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Quote from: Pmalek on February 23, 2023, 02:19:03 PM

Quote from: Mahdirakib on February 23, 2023, 10:00:08 AM

I believe that OP won't get any help from those mediations centers. Because OP and his so called friend placed bet on two hands in a single round of the Baccarat game.

I don't think it either and I said so in my first post in this thread.

Quote from: Pmalek on February 18, 2023, 12:33:56 PM

@TanyaSSS
If you believe you have a case against the casino or the game provider, take it up with a 3rd-party mediator. But I don't think you have a chance if they can prove two bets coming from the same IP, on the same game session, on opposite results.

The only thing that has changed in the meantime is the fact that OP said they weren't using the same IP. Could it be a case of one of them using VPN from the same location? Who knows. The information that they would bet on opposite results in the same round coupled with OP being banned from the sportsbook immediately after registering an account makes me not trust him/her. For the record I don't trust TrustDice either, but that's a different story that won't cloud my judgement for this case.

If simultaneous bets are not allowed, what is the reason for canceling winning bets while losing bets remain in effect? Then cancel the losing one, what a mess.
I already wrote a hundred times above that I was not originally going to play in the casino, the stupid rules of trustdyce made me do it

Pmalek

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Quote from: Mahdirakib on February 23, 2023, 10:00:08 AM

I believe that OP won't get any help from those mediations centers. Because OP and his so called friend placed bet on two hands in a single round of the Baccarat game.

I don't think it either and I said so in my first post in this thread.

Quote from: Pmalek on February 18, 2023, 12:33:56 PM

@TanyaSSS
If you believe you have a case against the casino or the game provider, take it up with a 3rd-party mediator. But I don't think you have a chance if they can prove two bets coming from the same IP, on the same game session, on opposite results.

The only thing that has changed in the meantime is the fact that OP said they weren't using the same IP. Could it be a case of one of them using VPN from the same location? Who knows. The information that they would bet on opposite results in the same round coupled with OP being banned from the sportsbook immediately after registering an account makes me not trust him/her. For the record I don't trust TrustDice either, but that's a different story that won't cloud my judgement for this case.

Mahdirakib

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Quote from: Pmalek on February 22, 2023, 12:38:29 PM

~snip~

I believe that OP won't get any help from those mediations centers. Because OP and his so called friend placed bet on two hands in a single round of the Baccarat game. Which isn't allowed in the Baccarat game. But he tried to do it by using two different casinos. OP said that he and his friend used different IP to place bets, which was a smart move. I think the game provider somehow caught his smart move. It was unfortunate that the provider has rejected his winning bet.

Quote from: TanyaSSS on February 22, 2023, 12:02:35 PM

Quote from: Mahdirakib on February 22, 2023, 09:14:41 AM

I'm wondering why you took risk and placed a $500 bet in Baccarat game! Did your friend also placed $500 bet on the opposite hand in other casino?

Yes, I had to scroll through the x5 deposit, we decided to do it this way with a friend, no one lost anything in the end

EthMcEthPants

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Bit shady that only one side of the bet was refunded but seems like you were definitely in breach of some T&Cs by trying to play both sides to bypass wager requirements

Pmalek

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Quote from: TanyaSSS on February 21, 2023, 02:44:58 PM

And how to start an argument?

Not an argument, but a complaint with a service like AskGamblers. You can check the Trustdices' history of AskGamblers complaints here.
Alternatively, maybe Casino Guru or LCB.org can be of assistance. Register on the sites and research how to submit a complaint.

TanyaSSS

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Quote from: Mahdirakib on February 22, 2023, 09:14:41 AM

Quote from: Pmalek on February 21, 2023, 02:40:41 PM

Have you spoken with Coinbox1, the casinos' forum representative? He may or may not want to be of help.

I asked about this issue to TrustDice representative and he has given a response in their ANN thread today.

Quote from: Coinbox1 on February 22, 2023, 02:02:35 AM

The game provider has given us a very broad response, which we have provided to the player. Unfortunately after analyzing our NDA restrictions in our contract with them, we found that we are not permitted to disclose it in a public forum. Overall, we neither have a clear idea why the game provider thinks it was necessary to rejected the bet.

But after reading the player's descriptions of their behaviors, my personal observation is the same as yours. Since they have placed opposite bets in the same round of the same game with the same provider at only different online casinos, it could be easily detected by the game provider as fraudulent and collusive behavior, therefore getting the bet voided. It looks like player collusion being found.

Based on their statement, the game provider has rejected the bet. But they haven't told the exact reason of rejecting the bet to TrustDice team. They have forwarded the game provider response to the OP. He should reach the game provider to know the exact reason.

Quote from: TanyaSSS on February 21, 2023, 02:44:58 PM

~snip~

TrustDice team suggested you to play the Dice or Crash game which has 1.5% house edge. You could easily complete the rollover requirements of your deposited amount by using wagering strategies in those games. I'm wondering why you took risk and placed a $500 bet in Baccarat game! Did your friend also placed $500 bet on the opposite hand in other casino?

If we were engaged in allegedly "fraudulent" actions, from what fright is the losing bet calculated as a loss, and the winning one as a refund, what nonsense is this?
Yes, I had to scroll through the x5 deposit, we decided to do it this way with a friend, no one lost anything in the end

Mahdirakib

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Quote from: Pmalek on February 21, 2023, 02:40:41 PM

Have you spoken with Coinbox1, the casinos' forum representative? He may or may not want to be of help.

I asked about this issue to TrustDice representative and he has given a response in their ANN thread today.

Quote from: Coinbox1 on February 22, 2023, 02:02:35 AM

The game provider has given us a very broad response, which we have provided to the player. Unfortunately after analyzing our NDA restrictions in our contract with them, we found that we are not permitted to disclose it in a public forum. Overall, we neither have a clear idea why the game provider thinks it was necessary to rejected the bet.

But after reading the player's descriptions of their behaviors, my personal observation is the same as yours. Since they have placed opposite bets in the same round of the same game with the same provider at only different online casinos, it could be easily detected by the game provider as fraudulent and collusive behavior, therefore getting the bet voided. It looks like player collusion being found.

Based on their statement, the game provider has rejected the bet. But they haven't told the exact reason of rejecting the bet to TrustDice team. They have forwarded the game provider response to the OP. He should reach the game provider to know the exact reason.

Quote from: TanyaSSS on February 21, 2023, 02:44:58 PM

~snip~

TrustDice team suggested you to play the Dice or Crash game which has 1.5% house edge. You could easily complete the rollover requirements of your deposited amount by using wagering strategies in those games. I'm wondering why you took risk and placed a $500 bet in Baccarat game! Did your friend also placed $500 bet on the opposite hand in other casino?

TanyaSSS

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Quote from: Pmalek on February 21, 2023, 02:40:41 PM

Quote from: TanyaSSS on February 21, 2023, 06:40:52 AM

As I have said more than once, I registered in order to bet on sports, which after registering and making a deposit I could not do for reasons unknown to me (support did not specify to me for what reasons).

Where have you played in the past and before registering an account with TrustDice? Somehow I doubt that this is your first experience with a sportsbook, but I could be wrong. Do you have accounts on other sportsbooks (crypto or fiat) where you have been banned or limited for whatever reason?

Have you spoken with Coinbox1, the casinos' forum representative? He may or may not want to be of help.
I can only repeat what I already said. Contact a mediator service and start a dispute against the casino. I am not sure what you are waiting for.

Of course I've played on other sites, but this is my first time naturally. I have not been blocked anywhere before
Thank you, I wrote to him in private messages.
And how to start an argument?
Support replied, by the way, no wonder, scammers are scammers

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Pmalek

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Quote from: TanyaSSS on February 21, 2023, 06:40:52 AM

As I have said more than once, I registered in order to bet on sports, which after registering and making a deposit I could not do for reasons unknown to me (support did not specify to me for what reasons).

Where have you played in the past and before registering an account with TrustDice? Somehow I doubt that this is your first experience with a sportsbook, but I could be wrong. Do you have accounts on other sportsbooks (crypto or fiat) where you have been banned or limited for whatever reason?

Have you spoken with Coinbox1, the casinos' forum representative? He may or may not want to be of help.
I can only repeat what I already said. Contact a mediator service and start a dispute against the casino. I am not sure what you are waiting for.

TanyaSSS

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Hi everyone, I was away for a few days, I didn't have a chance to answer.
As I have said more than once, I registered in order to bet on sports, which after registering and making a deposit I could not do for reasons unknown to me (support did not specify to me for what reasons). Naturally, I wasn't going to do anything else on this site, so I wanted to withdraw a deposit, but I couldn't do it because of the x5 wager rule, I had to play in a casino
Regarding the simultaneous bet by me and a friend on different outcomes (player and banker), as I said, a friend played at all in BC Pinnacle, he played from another IP, so there should be no questions here. Even if it somehow violates any rules, then why was a refund of the winning bet made, and the loss remained a loss, what nonsense?)
I will also say, when scrolling the deposit of my x5, yes, I won further and lost, but I was not going to play at all initially, trustdice did not give me a choice. And they canceled my winning bet, as if in this claim
To date, there is still no response from support, the complaint remains valid

livingfree

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Quote from: Pmalek on February 20, 2023, 02:02:23 PM

Quote from: livingfree on February 20, 2023, 09:51:29 AM

As for the wagering requirements for withdrawal, AFAIK, most casinos don't require any minimum amount or if there's a minimum amount per wager. That's only really small amount to be thought of it just to comply for it.

I am not really sure what you were trying to say with these two sentences. Maybe you can try again? 99.99% of online casinos and sportsbooks have wagering requirements. You can't just deposit and withdraw money for free. They are not laundering services or mixers. If you deposit $100, be sure that you will have to wager at least $50 and maybe even $200 before being allowed to withdraw. That's what rollover requirements from 0.5x to 2x look like.

I mean about the withdrawal, the wagering requirement is just all about wagering and the amount needed to wager ain't that much.

You said it correctly about the depositing and withdrawing it on an instant without doing anything on that casino. There have been complaints from new in crypto casinos that did that.

They deposit and when they try to withdraw without doing anything like wagering and playing some games, they have been asked to do KYC and that's where they complain that the casino asks them for KYC because they're not aware of their policies.

But in the first place, they thought that they can launder through them and the casino isn't aware of them.

Plaguedeath

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Quote from: Agbe on February 20, 2023, 04:17:38 PM

But you have to know that you must loss games in casino so if your wins is not up to that withdraw big amount then you don't have to panic.

What did you saying? no one will gambler if they're know they must loss lol, not all gambler will lose, some people will still making profit although it won't last long. Wager requirement doesn't always make you lose, but it's their rules and of course since you've deposit your money to the casino, you must to play. When you won big amount money, there's no point to panic, as long as you didn't anything wrong and fine to submit KYC, you will able to withdraw your winnings.

Agbe

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Nobody need to be trusted except yourself. In some cases even yourself can not be trusted. Trustdice was one of my best casino in the casino world and I was not expecting them to do the otherwise. There is misunderstanding in between. If they restricted you to withdraw at least they would have explained it clearly the reason of that action, only that would give them a good name. The amount that is lost compare to the one successfully withdraw is big. Out of $600 you tried to withdraw only $59. Aba this much. But you have to know that you must loss games in casino so if your wins is not up to that withdraw big amount then you don't have to panic.

Pmalek

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Quote from: livingfree on February 20, 2023, 09:51:29 AM

As for the wagering requirements for withdrawal, AFAIK, most casinos don't require any minimum amount or if there's a minimum amount per wager. That's only really small amount to be thought of it just to comply for it.

I am not really sure what you were trying to say with these two sentences. Maybe you can try again? 99.99% of online casinos and sportsbooks have wagering requirements. You can't just deposit and withdraw money for free. They are not laundering services or mixers. If you deposit $100, be sure that you will have to wager at least $50 and maybe even $200 before being allowed to withdraw. That's what rollover requirements from 0.5x to 2x look like.

livingfree

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Quote from: Wiwo on February 18, 2023, 04:21:33 PM

Quote from: livingfree on February 18, 2023, 03:22:06 PM

Reading all of everyone's thought made me understand what the situation really is. @OP, most casinos won't just allow you to withdraw back whenever you're able to successfully deposit. It's either you obey to the rule they implement by wagering at any game that they have with exact times.

Also, some might even require you for KYC if you just made a deposit and tried to withdraw because they may think that you're using them just to do some laundry.

That is it, due to AML laws that have been strictly followed by casinos, most of them have included in their T&C of no withdrawal of deposit unless it meet the wager requirements, and trust dice and other casinos followed this law strictly but have limited the wagering requirement compared to other balances such as bonuses that have 40x wager requirement or even higher.
-ops getting a 5x wager requirement is still a commendable offer from trusdice, but still ops said he lost multiple bets trying to meet the wager requirements which is bad for him.

Yeah, that should be understood by those people that might try to deposit and then quickly try to withdraw their money. The reason that they've been doing that because the law is also strict on them.

As for the wagering requirements for withdrawal, AFAIK, most casinos don't require any minimum amount or if there's a minimum amount per wager. That's only really small amount to be thought of it just to comply for it.

Wiwo

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Quote from: Pmalek on February 19, 2023, 03:07:47 AM

To avoid showing the world their incompetency, they decide to not talk with the Bitcointalk community about scam accusations.

Trying to ignore accusations by avoiding engagement in deep details communication with the community is a clear sign of incompetency and a shady mindset set, this is not a good practice for a casino that is looking for ways to grow its popularity and reputation.
-Many will think trust dice could be trusted, but recent events and happening have suggested otherwise.
-and going forward I think dealing with the casino is a high risk to take at the moment since if anything happens along the way, the player may not get replies since their avoiding getting engage in communication with players that have complaints.

wiss19

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Quote from: Wiwo on February 18, 2023, 01:58:24 PM

I believe that is the case here, the ops bets were cancelled because of possible abuse of the casino T&C and since the ops have all his bets then cancelled, he was free to wager a small amount 5x before he can withdraw the deposit, I don't see any big deal in this because of ops is as good as he claims, he should have won the subsequent games not being left with only $59 withdrawable balance.
-Something doesn't sound right with ops claims and only the support can explain better, because they will have more proof to support the decision.

He says that he was required to wager the deposit amount 5x, which means, if he deposited $500, he must have a total wagered amount of $2,500 which is 5x of $500, but, in the process of reaching that threshold, he lost his capital and only $59 remained for him to withdraw from his initial deposit and after all the wins and losses.

About the cancelled bets, the support, as shown in the screenshots he included, has told him that the bets were cancelled by the game provider and that the initial bet amount has been refunded to him. So, there's also a possibility that the amount was refunded but since he was still placing bets, he didn't notice that.

Pmalek

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Quote from: coinerer on February 18, 2023, 10:45:46 PM

Trustdice is a trusted and reputable casino...

No, not really. They might be in the right in this case, but I personally wouldn't trust them with a penny. The person representing them on this forum (Coinbox1) is incompetent and/or a proven liar. It's a long thread to read through, but if you are interested, do it when you have some time: Trustdice.win , UPD: TRUSTDICE SCAM, 2138$ USDT confiscated. It's worth noting that the issue got solved in the meantime due to the players persistence and the fact it was proven TrustDice was lying.

Read my trust rating as well and you will see that if one of their players opens a scam accusation against TrustDice, the casino won't participate in resolving the case on the forum. They already made the mistake of posting what they believed was proof that a player was cheating. But like I said, they don't know how sports betting works, and it didn't take a long time before someone proved that. To avoid showing the world their incompetency, their decision is to not talk with the Bitcointalk community about scam accusations.

Mr. Magkaisa

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- Therefore, you still haven't gotten what you want to happen because of the response from the gambling platform's support. The only thing I don't understand is why it takes so long for the provider to respond to the support of the gambling platform.

So it's not clear why you had an issue because it always says that your account was rejected at that casino. I hope you get what you are looking for with this site. And honestly, it hard to believed that Trustdice did something wrong with you mate.

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Quote from: TanyaSSS on February 17, 2023, 11:22:02 AM

~~~~

Trustdice is a trusted and reputable casino site and not only you gamble here millions of gamblers gamble here and I have never received any complaints about Trustdice before I think you violated some rules due to which your bet was rejected maybe it was With the casino site's auto function the site's security system sensed that you were trying to defy the rules which led to your bet being rejected so you can't just blame Trustdice. And when you spoke to support they cleared you up and no one other than you is making such a complaint so don't see any reason to take it seriously.

plast555

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That's the reason why I prefer to play in-house games.
The third-party game providers always have excuses to cancel my bets.

klidex

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Quote from: CryptoHeadlineNews on February 17, 2023, 04:11:16 PM

Quote from: TanyaSSS on February 17, 2023, 11:22:02 AM

My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600

But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager.

I quite not understand why they should restrict your access into sport betting which was your idea reason for depositing your funds, and yet still canceling your winning after a successful game play. I'm sorry mate, because I know Trustdice to be a reputable casino and I have been using it for quite some months now without any issue. So I will suggest, how about you dm Sir "Hampuz" who currently managing their signature campaign here on the forum, if he could be of help to you in any way.

Indeed we cannot know why this problem could occur with Trustdice because they are one of the good casinos and have a lot of customers there.
But here I'm sure they must have their own reasons for doing something like that.
Maybe the advice you give can be used by him to be able to solve the problem and of course Mr. *Hampuz* can help happily because it is also for the sake of the reputation of the casino whose signature campaign promotion he manages.
Whatever the end result will be, I hope he can accept it gracefully and not worry about this anymore.

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Quote from: nakamura12 on February 17, 2023, 03:47:02 PM

Quote from: TanyaSSS on February 17, 2023, 03:32:30 PM

It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.

Maybe you did avail their promo or bonuses when you deposited that's why they require you to wager based on the amount x5 which will be the wager amount that you have to reach. I don't see any reason why you won't be able to withdraw if you didn't apply to any promo or bonuses in their platform. If they did and you didn't even apply to any bonuses or promos then they are being suspicious in my opinion mostly a way to make the player lose all the funds like what happen to you instead of withdrawing $600 and you only withdraw $59.

Many casinos require that you go through some wager requirements even if you did not applied for any bonus, and this is because in the past hackers used them as improvised mixers, in which they just deposited their coins and then they made a withdrawal immediately after and they received new and clean coins, so casinos decided to create wagering requirements even if you just make a deposit, and since the OP could not make sports bets he was forced to gamble in games he did not even liked.

Wiwo

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Quote from: virasisog on February 18, 2023, 05:28:08 PM

Quote from: klarki on February 18, 2023, 05:16:50 PM

Quote from: TanyaSSS on February 17, 2023, 03:30:57 PM

As I said, they did not have a normal dialogue, only after threatening to write here and calling them scammers. they created an appeal to the provider. However, they said the maximum response was 24 hours, it's been 72 at least.

Be patient, you may have to wait a little longer. From my personal experience, I can tell you that it can take up to 1 month to get a response from a provider.
It's always frustrating when honestly received winnings are not paid out.

We all know that when providers restrict our accounts, they don't provide an explanation or reason for us to know our mistakes or any rule that we have violated which is unfair on our part. I think it is something that they should fix so players will be aware and concious not breaking the rules. Trustdice is surely finding ways already how to fix your problem by reaching out to the provider. I hope you could have your problem solved, Op.

Security teams are known for that, once they carry out an investigation and passed a judgement on a player's account they don't like revisiting the case for possible redress of their judgement, and this has been the major reason why players always see the casino as stealing from them since they are not given enough reason for the restriction or ban against their accounts.
-The best thing for ops is to keep in touch with the team, and always back his responses with enough evidence.
-Sending a weekly reminder will also help to escalate the report to the team.
-contacting their representative here also can help since ops stated that the casino made a move to resolve his issues when he mention to the forum in his previous tickets to support.

virasisog

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Quote from: klarki on February 18, 2023, 05:16:50 PM

Quote from: TanyaSSS on February 17, 2023, 03:30:57 PM

As I said, they did not have a normal dialogue, only after threatening to write here and calling them scammers. they created an appeal to the provider. However, they said the maximum response was 24 hours, it's been 72 at least.

Be patient, you may have to wait a little longer. From my personal experience, I can tell you that it can take up to 1 month to get a response from a provider.
It's always frustrating when honestly received winnings are not paid out.

We all know that when providers restrict our accounts, they don't provide an explanation or reason for us to know our mistakes or any rule that we have violated which is unfair on our part. I think it is something that they should fix so players will be aware and concious not to break the rules. Trustdice is surely finding ways already on how to fix your problem by reaching out to the provider. I hope you could have your problem solved, Op.

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Quote from: TanyaSSS on February 17, 2023, 03:30:57 PM

As I said, they did not have a normal dialogue, only after threatening to write here and calling them scammers. they created an appeal to the provider. However, they said the maximum response was 24 hours, it's been 72 at least.

Be patient, you may have to wait a little longer. From my personal experience, I can tell you that it can take up to 1 month to get a response from an provider.
It's always frustrating when honestly received winnings are not paid out.

Dunamisx

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Quote from: TheGreatPython on February 18, 2023, 04:29:20 PM

Quote from: Wiwo on February 17, 2023, 02:47:59 PM

Quote from: TanyaSSS on February 17, 2023, 02:32:04 PM

In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care

What rate was return, I won't get you because you previously said that you were able to withdraw only $59 after you were forced to wager the total amount of $600 you deposited.
-do you mean your entire wagered balance was returned to you as a cashback when you complained or what do you mean by that, I will like to read youd reply so that I can know in detail what yoh really mean in your last statement.

He placed some bet on a game that he claims he won but cancelled by the casino. So he contacted support as shown in the pictures attached, the support guy told him that the bet was cancelled by the game provider and the initial bet amount was refunded to you. That's what he is referring to in his last statement.

Well, I think every casino have some condition for your first withdrawal, or maybe for every withdraw, but I'm not sure if wagering 5x the deposit amount is good or it's too much. Platforms should make these tasks easier, but again, I believe they do this to prevent their platforms from the large amount of scammers that are almost everywhere these days.

I will like to admit your point here that it's possibly part of their own means in tackling scam, OP is not getting anything convincing yet about his experience for denial but i think he has made a bridge against their rules being a first timer, why not he take time to read their policy again, or maybe try to understand some of their rules concerning making withdrawals, deposit and wagering, they can't be accused since his money was refunded back.

TheGreatPython

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Quote from: Wiwo on February 17, 2023, 02:47:59 PM

Quote from: TanyaSSS on February 17, 2023, 02:32:04 PM

In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care

What rate was return, I won't get you because you previously said that you were able to withdraw only $59 after you were forced to wager the total amount of $600 you deposited.
-do you mean your entire wagered balance was returned to you as a cashback when you complained or what do you mean by that, I will like to read youd reply so that I can know in detail what yoh really mean in your last statement.

He placed some bet on a game that he claims he won but cancelled by the casino. So he contacted support as shown in the pictures attached, the support guy told him that the bet was cancelled by the game provider and the initial bet amount was refunded to you. That's what he is referring to in his last statement.

Well, I think every casino have some condition for your first withdrawal, or maybe for every withdraw, but I'm not sure if wagering 5x the deposit amount is good or it's too much. Platforms should make these tasks easier, but again, I believe they do this to prevent their platforms from the large amount of scammers that are almost everywhere these days.

Wiwo

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Quote from: livingfree on February 18, 2023, 03:22:06 PM

Reading all of everyone's thought made me understand what the situation really is. @OP, most casinos won't just allow you to withdraw back whenever you're able to successfully deposit. It's either you obey to the rule they implement by wagering at any game that they have with exact times.

Also, some might even require you for KYC if you just made a deposit and tried to withdraw because they may think that you're using them just to do some laundry.

That is it, due to AML laws that have been strictly followed by casinos, most of them have included in their T&C of no withdrawal of deposit unless it meet the wager requirements, and trust dice and other casinos followed this law strictly but have limited the wagering requirement compared to other balances such as bonuses that have 40x wager requirement or even higher.
-ops getting a 5x wager requirement is still a commendable offer from trusdice, but still ops said he lost multiple bets trying to meet the wager requirements which is bad for him.

Eureka_07

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@OP,
Do you mind archiving and sharing us your betting history from Trustdice? It is just to confirm that this was really your first time playing placing bets from them.
Usually bookmakers blocks you because you are winning to much. But it was the first time reading something about account being restricted by the "provider". Is this possible? Do you also have accounts from other casinos which are banned from sportsbetting?

About the baccarat issue, I hope you get the answer soon, however replies from providers are really slow. For now, you have to wait.

livingfree

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Reading all of everyone's thought made me understand what the situation really is. @OP, most casinos won't just allow you to withdraw back whenever you're able to successfully deposit. It's either you obey to the rule they implement by wagering at any game that they have with exact times.

Also, some might even require you for KYC if you just made a deposit and tried to withdraw because they may think that you're using them just to do some launder.

Wiwo

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Quote from: Pmalek on February 18, 2023, 12:33:56 PM

Maybe the two friends were trying to trick the casinos and providers and got bitten in the ass instead. I don't know.

@TanyaSSS
If you believe you have a case against the casino or the game provider, take it up with a 3rd-party mediator. But I don't think you have a chance if they can prove two bets coming from the same IP, on the same game session, on opposite results.

I believe that is the case here, the ops bets were cancelled because of possible abuse of the casino T&C and since the ops have all his bets then cancelled, he was free to wager a small amount 5x before he can withdraw the deposit, I don't see any big deal in this because of ops is as good as he claims, he should have won the subsequent games not being left with only $59 withdrawable balance.
-Something doesn't sound right with ops claims and only the support can explain better, because they will have more proof to support the decision.

Pmalek

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Quote from: nakamura12 on February 17, 2023, 03:47:02 PM

Maybe you did avail their promo or bonuses when you deposited that's why they require you to wager based on the amount x5 which will be the wager amount that you have to reach. I don't see any reason why you won't be able to withdraw if you didn't apply to any promo or bonuses in their platform.

All online casinos have wagering requirements. Those are usually 1x or 2x. This is the first time I see a 5x rollover requirement on deposited funds. It's got nothing to do with activating bonuses. The wagering requirements for bonus money is probably much higher (30x, 40x or more).

Quote from: seoincorporation on February 18, 2023, 11:24:10 AM

Looks like we have found the main issue...

Multiple accounts are not allowed in casinos and even if you and your friend were in a different room both of you were on the same IP for the casino, and from that point, even without placing bets your account gets a red flag as a user with multiple accounts.

And then both users betting the same game, which was suspicious for the casino, you send them a lot of cheating signals.

Actually, OP claims he was betting on Trustdice, but his friend was wagering on Pinnacle. They weren't using the same casino. Still, the game provider can see two bets coming from the same household/IP on the same round betting on opposite results. In that case, both bets should be voided. Maybe the two friends were trying to trick the casinos and provider and got bitten in the ass instead. I don't know.

@TanyaSSS
If you believe you have a case against the casino or the game provider, take it up with a 3rd-party mediator. But I don't think you have a chance if they can prove two bets coming from the same IP, on the same game session, on opposite results.

seoincorporation

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Quote from: TanyaSSS on February 18, 2023, 01:34:02 AM

Listen, the question now is not that I did not read the rules, but that my winnings were not paid to me when my friend's loss was successfully counted (the answer to why we did it together is just a friend was sitting at my house and we had so much fun, it seems to me it is not forbidden)

Looks like we have found the main issue...

Multiple accounts are not allowed in casinos and even if you and your friend were in a different room both of you were on the same IP for the casino, and from that point, even without placing bets your account gets a red flag as a user with multiple accounts.

And then both users betting the same game, which was suspicious for the casino, you send them a lot of cheating signals.

Eternad

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Quote from: TanyaSSS on February 18, 2023, 01:34:02 AM

Listen, the question now is not that I did not read the rules, but that my winnings were not paid to me when my friend's loss was successfully counted (the answer to why we did it together is just a friend was sitting at my house and we had so much fun, it seems to me it is not forbidden)

Listen. You literally doing a both sides bet using your so called friend. It’s either you are farming wager or claiming bonus without any risk of losing since you and your so called friend bet at the same time on both sides so either way you are both completing the wager requirements regardless if one of you loss since the other one win.

Probably you are using same IP address when you place bets and this is very easy to spot by the casino. I think you are accused by using multiple account by Trustdice since you are always disclosing your friends bet was loss while yours was rejected.

worldofcoins

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It's unfortunate to hear about your bad experience with Trustdice, a market-reputed casino. It's always important to carefully read and understand the terms and conditions of an online casino before registering and making a deposit. This can help prevent misunderstandings or issues, such as in your case. First, try contacting the support team and ask for a clear explanation. If your issue remains unsolved, I recommend you post this in the scam accusations.

acroman08

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Quote from: TanyaSSS on February 17, 2023, 11:22:02 AM

My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600

But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!

this is why reading the terms and conditions of a gambling site is important, you would have seen that they require you to clear the x5 wagering requirement when you deposit and would know the reason behind it. this is not the first time I've seen someone complain here about not being allowed to withdraw right after depositing because of a wagering requirement that the casino has implemented on its website.

slapper

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Quote from: redsun114 on February 17, 2023, 05:08:12 PM

Quote from: goaldigger on February 17, 2023, 04:12:20 PM

If you’re not confident with the other games, then why wage a huge amount? Probably you’re expecting for a beginners luck and the result is not good, though the site should credit your winnings regardless of the error from the game because its not your fault anymore and you just play the game as they instructed. Restricting you from playing sports bet seems to be unclear for me, I don’t know why there’s a need to restrict you the support should tell you why.

The OP only played to clear out the 5x wager to be able to withdraw his money but he lose more in the process and ended up withdrawing 59 dollars only. It's sad but at least he still get out with something. That is a little better than being completely scammed by the casino.

I won't put all the blame to trustdice because they already said their side and then the OP didn't also read their terms and conditions when it comes to depositing and then immediately withdrawing the funds. This rule is also seen other casinos and it was implemented to prevent the money launderers. There are also reasons on why we are restricted from placing a sport bet. It could be that the OP is doing arbitrage betting and we know that this is illegal.

Ensuring a clear understanding of a platform's terms and conditions is critical for users before committing their funds to avoid misunderstandings and false allegations. Most online gaming and casino platforms implement wagering requirements to prevent money laundering, and it's a standard industry practice. Neglecting to peruse the terms and conditions before making deposits may result in an individual appearing foolish and baselessly accusatory. It would be unjust to lay all the blame on Trustdice, as they've already made their stance clear, and the OP failed to review the regulations. With a well-established reputation in the market, Trustdice's record speaks for itself. Therefore, let's take this experience as a lesson and always ensure we thoroughly read and comprehend the terms and conditions before engaging with any platform.

Daltonik

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Quote from: TanyaSSS on February 17, 2023, 11:22:02 AM

<...>
Well, what to do, I started playing baccarat without a commission from suzuki. And my very first winning bet was canceled for some unknown reason. (although my friend and I were sitting and playing together, he bet on the banker, and his bet was successfully settled with a loss).
<...>

As I understand it, did you play from the same IP with a friend at your home or did a friend use another provider?, since TaC trustdice.win allows the use of one ip for one account in paragraph #3.2, this is what it says directly about it:

Quote from: https://trustdice.win/terms

3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate

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Quote from: TanyaSSS on February 18, 2023, 01:34:02 AM

Listen, the question now is not that I did not read the rules, but that my winnings were not paid to me when my friend's loss was successfully counted (the answer to why we did it together is just a friend was sitting at my house and we had so much fun, it seems to me it is not forbidden)

You aren't allowed to place bets on both sides (banker & player) during the same round in Baccarat game. I believe that you are aware of this rule. But you and your 'so called friend' tried to place bets on both sides in the same round by accessing the game on different casino. Perhaps, both of you were accessing the casino by using the same ISP. Which could be the reason of rejecting your bet at TrustDice. The game provider will accept one of your bets (you and your friend's) in such situation. It was unfortunate for you as the game provider has rejected the bet which you placed on the 'Player'.

Can you share the screenshot of your friend's bet which he/she had placed in a different casino (Pinnacle)?

Fivestar4everMVP

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This is really not good and if everything the OP said was true, then i must call it a day light robbery on the part of trustdice, this casino happens to be one the most reputable casinos on this forum, I don't understand why they would treat a customer the way they did, first, I never knew that trustdice was among the casinos that need users to wager a certain amount off their deposit before they are allowed to withdraw, with this knowledge alone, I personally plus friends I know would never try playing on their casino.

I like casinos that are free and fair, allow users to withdraw their money if for any reason, they change their mind about playing on your casino, why force the user to play games he or she was not prepared to play all to meet wagering requirement so as to be able to withdraw?
Not a good rule and am really pissed with it.

TanyaSSS

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Listen, the question now is not that I did not read the rules, but that my winnings were not paid to me when my friend's loss was successfully counted (the answer to why we did it together is just a friend was sitting at my house and we had so much fun, it seems to me it is not forbidden)

stomachgrowls

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Quote from: redsun114 on February 17, 2023, 05:08:12 PM

Quote from: goaldigger on February 17, 2023, 04:12:20 PM

If you’re not confident with the other games, then why wage a huge amount? Probably you’re expecting for a beginners luck and the result is not good, though the site should credit your winnings regardless of the error from the game because its not your fault anymore and you just play the game as they instructed. Restricting you from playing sports bet seems to be unclear for me, I don’t know why there’s a need to restrict you the support should tell you why.

The OP only played to clear out the 5x wager to be able to withdraw his money but he lose more in the process and ended up withdrawing 59 dollars only. It's sad but at least he still get out with something. That is a little better than being completely scammed by the casino.

I won't put all the blame to trustdice because they already said their side and then the OP didn't also read their terms and conditions when it comes to depositing and then immediately withdrawing the funds. This rule is also seen other casinos and it was implemented to prevent the money launderers. There are also reasons on why we are restricted from placing a sport bet. It could be that the OP is doing arbitrage betting and we know that this is illegal.

This is why its really that important that you should really read up terms and conditions of a certain platform so that you wouldn't really be ending up on accusing on something which arent that true.Its been stated all

the time and we do know that it is really that a default thing that all of casinos does really have that wagering requirement on the time that you do make out deposits considering about money laundering issues.
Its been a standard and for those noobs who do thrown out accusations just because they had missed out on reading up the terms which they do just make themselves look like clowns.
Trustdice had been on this market for a while now and its not im siding with them but they do have that reputation that been built up for a long time now.

DoublerHunter

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Quote from: CryptoHeadlineNews on February 17, 2023, 04:11:16 PM

Quote from: TanyaSSS on February 17, 2023, 11:22:02 AM

My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600

But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager.

I quite not understand why they should restrict your access into sport betting which was your idea reason for depositing your funds, and yet still canceling your winning after a successful game play. I'm sorry mate, because I know Trustdice to be a reputable casino and I have been using it for quite some months now without any issue. So I will suggest, how about you dm Sir "Hampuz" who currently managing their signature campaign here on the forum, if he could be of help to you in any way.

^Nah, Hhampuz is only a manager of the campaign not a part of the team, don't bother him, he is a busy man.
Meanwhile, the Trustdice said that they don't have full control because they also waiting for the game provider which is where they rely on. If the game provider cancels the bets, the casino has nothing to do. I think OP must move on and accept the fact, there is nothing to lose with him, the money was refunded only the winning bet was canceled. Try to move into other gambling casinos if you don't comfortable in that casino, they will surely let your money be withdrawn in the first place.

redsun114

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Quote from: goaldigger on February 17, 2023, 04:12:20 PM

If you’re not confident with the other games, then why wage a huge amount? Probably you’re expecting for a beginners luck and the result is not good, though the site should credit your winnings regardless of the error from the game because its not your fault anymore and you just play the game as they instructed. Restricting you from playing sports bet seems to be unclear for me, I don’t know why there’s a need to restrict you the support should tell you why.

The OP only played to clear out the 5x wager to be able to withdraw his money but he lose more in the process and ended up withdrawing 59 dollars only. It's sad but at least he still get out with something. That is a little better than being completely scammed by the casino.

I won't put all the blame to trustdice because they already said their side and then the OP didn't also read their terms and conditions when it comes to depositing and then immediately withdrawing the funds. This rule is also seen other casinos and it was implemented to prevent the money launderers. There are also reasons on why we are restricted from placing a sport bet. It could be that the OP is doing arbitrage betting and we know that this is illegal.

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OP, a friendly advice: avoid making consecutive posts in a row, it's against forum rules.

I don't know why the odds provider limited or restricted your account as you didn't provide much info about your sports bets, but I'm curious to know why your friend played the same game as you and bet on the opposite outcome! The answer to this question may be the reason why your bet got voided by the game provider.

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Quote from: TanyaSSS on February 17, 2023, 03:32:30 PM

Quote from: usekevin on February 17, 2023, 03:22:28 PM

You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.Trust dice should concentrate on the error ,instead of saying.Certain player is the restricted for sports bet.All should be treated equal for the game platform.Secondly this website should allow all people to withdraw the funds,if they not ready to play.Website should not force to play the game.

It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.

If you’re not confident with the other games, then why wage a huge amount? Probably you’re expecting for a beginners luck and the result is not good, though the site should credit your winnings regardless of the error from the game because its not your fault anymore and you just play the game as they instructed. Restricting you from playing sports bet seems to be unclear for me, I don’t know why there’s a need to restrict you the support should tell you why.

CryptoHeadlineNews

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Quote from: TanyaSSS on February 17, 2023, 11:22:02 AM

My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600

But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager.

I quite not understand why they should restrict your access into sport betting which was your idea reason for depositing your funds, and yet still canceling your winning after a successful game play. I'm sorry mate, because I know Trustdice to be a reputable casino and I have been using it for quite some months now without any issue. So I will suggest, how about you dm Sir "Hampuz" who currently managing their signature campaign here on the forum, if he could be of help to you in any way.

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Quote from: TanyaSSS on February 17, 2023, 03:32:30 PM

Quote from: usekevin on February 17, 2023, 03:22:28 PM

You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.Trust dice should concentrate on the error ,instead of saying.Certain player is the restricted for sports bet.All should be treated equal for the game platform.Secondly this website should allow all people to withdraw the funds,if they not ready to play.Website should not force you to play the game.

It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.

You are right, being forced to wager an amount you are not prepared to wager can affect your mental well-being and lead to potential loss.
-But then I don't know why trustdice would treat the player in that manner and I don't know what his offenses are that result in bet rejection after winning because that act is a clear violation of the player's right and if the player have evidence he may have a case to prove against trust dice.
-Because why we are mising in understanding the ops complaints is because of lack of evidence aside from the screenshot shared by ops.

nakamura12

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Quote from: TanyaSSS on February 17, 2023, 03:32:30 PM

It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.

Maybe you did avail their promo or bonuses when you deposited that's why they require you to wager based on the amount x5 which will be the wager amount that you have to reach. I don't see any reason why you won't be able to withdraw if you didn't apply to any promo or bonuses in their platform. If they did and you didn't even apply to any bonuses or promos then they are being suspicious in my opinion mostly a way to make the player lose all the funds like what happen to you instead of withdrawing $600 and you only withdraw $59.

TanyaSSS

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Quote from: usekevin on February 17, 2023, 03:22:28 PM

You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.Trust dice should concentrate on the error ,instead of saying.Certain player is the restricted for sports bet.All should be treated equal for the game platform.Secondly this website should allow all people to withdraw the funds,if they not ready to play.Website should not force to play the game.

It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.

TanyaSSS

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Quote from: darkangel11 on February 17, 2023, 03:26:26 PM

Quote from: TanyaSSS on February 17, 2023, 02:38:11 PM

Disregard attitude, they also wish you a "good day" ..

You can give them that since you threatened to call them scammers if they don't give the money back, despite them asking for some time to consult the provider Tongue

Quote from: usekevin on February 17, 2023, 03:22:28 PM

You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.

I suspect OP also thinks it's big money, otherwise we wouldn't have all these screenshots and withdrawing of mere $59. Someone who thinks $600 is a low bet wouldn't bother to try saving $59 from the casino before being able to resolve the case.

As I said, they did not have a normal dialogue, only after threatening to write here and calling them scammers. they created an appeal to the provider. However, they said the maximum response was 24 hours, it's been 72 at least.

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Quote from: TanyaSSS on February 17, 2023, 02:38:11 PM

Disregard attitude, they also wish you a "good day" ..

You can give them that since you threatened to call them scammers if they don't give the money back, despite them asking for some time to consult the provider Tongue

Quote from: usekevin on February 17, 2023, 03:22:28 PM

You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.

I suspect OP also thinks it's big money, otherwise we wouldn't have all these screenshots and withdrawing of mere $59. Someone who thinks $600 is a low bet wouldn't bother to try saving $59 from the casino before being able to resolve the case.

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You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.Trust dice should concentrate on the error ,instead of saying.Certain player is the restricted for sports bet.All should be treated equal for the game platform.Secondly this website should allow all people to withdraw the funds,if they not ready to play.Website should not force to play the game.Every one had right to withdraw the funds at anytime.Because it’s the gamblers right given in many of the trusted website.

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Quote from: QueenVera on February 17, 2023, 03:06:26 PM

I went through the entire chats from the OP and I really don't see any reason why you should be beating yourself over rejectii your bets but my question is would have taken this thing so personal of the game was lost?
Just a concerned question and I just wanted you to answer it sincerely and let your conscience do the judgement for you.

The trustdice team and it's customer support isna very active one and I love the fact that they took so much time to respond to you and tried their best to satisfy your quest and it seems you weren't even ready to listen to them.
To the best of my knowledge, I think bets can only be rejected by the game provider and I think you should also take out your time to read the trustdice terms and conditions.

Yes, because I registered for the purpose of sports betting, but I couldn’t do it, and they didn’t let me withdraw the deposit, I even asked to do it with a commission, support didn’t make any concessions. If only I lost money in the casino. Therefore, yes, first of all, with what fright did they cancel the winnings at all? And the loss left the loser?
I would not create this topic here at all, but the fact of fraud is obvious, not the payment of winnings.

QueenVera

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I went through the entire chats from the OP and I really don't see any reason why you should be beating yourself over rejectii your bets but my question is would have taken this thing so personal of the game was lost?
Just a concerned question and I just wanted you to answer it sincerely and let your conscience do the judgement for you.

The trustdice team and it's customer support isna very active one and I love the fact that they took so much time to respond to you and tried their best to satisfy your quest and it seems you weren't even ready to listen to them.
To the best of my knowledge, I think bets can only be rejected by the game provider and I think you should also take out your time to read the trustdice terms and conditions.

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Quote from: Wiwo on February 17, 2023, 02:47:59 PM

Quote from: TanyaSSS on February 17, 2023, 02:32:04 PM

In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care

What rate was return, I won't get you because you previously said that you were able to withdraw only $59 after you were forced to wager the total amount of $600 you deposited.
-do you mean your entire wagered balance was returned to you as a cashback when you complained or what do you mean by that, I will like to read youd reply so that I can know in detail what yoh really mean in your last statement.

I started playing at this casino and put the first 500 dollars, which were returned for an unknown reason (the bet was winning), this is my claim, so that they credited the winnings to me 500$, so I just played there to scroll the deposit x5 according to their requirements, then I played, then I lost, in the end there were 59$

Wiwo

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Quote from: TanyaSSS on February 17, 2023, 02:32:04 PM

In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care

What rate was return, I won't get you because you previously said that you were able to withdraw only $59 after you were forced to wager the total amount of $600 you deposited.
-do you mean your entire wagered balance was returned to you as a cashback when you complained or what do you mean by that, I will like to read youd reply so that I can know in detail what yoh really mean in your last statement.

TanyaSSS

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https://i.ibb.co/5rWbrBr/Screenshot-1.jpg
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Disregard attitude, they also wish you a "good day" ..

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I will quote from your post so that your screenshots can be seen.

Quote from: TanyaSSS on February 17, 2023, 11:22:02 AM

Casino itself can not cancel bets, the gameplay takes place on the side of the provider. But really wonder why one casino canceled your bet, and the other casino accepted it and paid the winnings.

TanyaSSS

newbie

Activity: 13

Merit: 0

In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, they didn’t care

TanyaSSS

newbie

Activity: 13

Merit: 0

Quote from: ralle14 on February 17, 2023, 12:52:59 PM

Is that friend of yours playing at your house at the same time? because if so that might be enough of a reason to restrict your access to the site.

It's understandable for them to put the blame on the provider since most of the work is done by them and I doubt the support would have the authority to see everything plus there are countless casinos that have Ezugi as one of their many live casino providers so it could take more time for you to receive a response.

Next time if you're clearing the deposit rollover I suggest going for evolution gaming's live roulette specifically their auto roulette la partage since you can bet on both black and red plus get some money back if you hit green.

My friend played the same game, only on Pinnacle

coolcoinz

legendary

Activity: 2814

Merit: 1192

Quote from: ralle14 on February 17, 2023, 12:52:59 PM

Is that friend of yours playing at your house at the same time? because if so that might be enough of a reason to restrict your access to the site.

That doesn't change the fact that it was a win that was ignored by the casino and returned to the player. Clearly there was something wrong with the game itself.
They probably have it in written in their T&C that they are allowed to cancel any bet and return money to the player. Also, this demanding blackmailing stance where you tell them that they have to settle with you or you'll go to bitcointalk and cal them scammers is not the best line of defense Wink

Wait for the provider's answer and let us know how it went.

Obari

sr. member

Activity: 602

Merit: 442

I buy all valid country Gift cards swiftly.

I'm so sorry to hear about your story but trustdice has been a very reputable casino over the year and this story is very strange but did you also consider reading the terms and conditions of the casino before getting involved with it as I guess that most of the terms and conditions might be influenced most times by locations (country).
I didn't click on those links because I really don't have that luxury of time but I'm very sure that trustdice has an active team over here and also runs a signature campaign and rather than making this post against a company trying it's best to thrive in a in very competitive gambling industry so it will be best that you make this complain on their official thread.

serjent05

legendary

Activity: 3010

Merit: 1280

Get $2100 deposit bonuses & 60 FS

Quote from: Dunamisx on February 17, 2023, 01:11:50 PM

Quote from: TanyaSSS on February 17, 2023, 11:22:02 AM

My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600

But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!

I believe you're not the only one gambling with trustdice and many gamblers using the sane casino have not experienced this before which is strictly an indication that you're missing out something left undone, have you taken your time to Know why such access was denied from you, have you try to make your first bet and subsequent that will be your access to allow you make withdrawals, what about their KYC requirements, have you meet up with all it's demands, try follow their requirements and enjoy gambling with trustdice always.

The Casino can't give a statement about the rejected bet since it is on the provider's side, and the game provider had yet to answer the issue as shown on the screenshot. @OP become impatient and created a thread here about the rejected bet without waiting for the provider's answer. I think @OP should have waited for the answer of the provider before creating this thread. I believe the fault is not on Trustdice but rather on the provider. Trustdice never neglected the case and already escalated it to the provider, I hope there is an answer from the said provider soon so we can see the reason why the bet becomes invalid while his friend's bet loss is accepted. That is indeed an act of scamming by the game provider.

Dunamisx

hero member

Activity: 952

Merit: 555

Quote from: TanyaSSS on February 17, 2023, 11:22:02 AM

My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600

But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!

I believe you're not the only one gambling with trustdice and many gamblers using the sane casino have not experienced this before which is strictly an indication that you're missing out something left undone, have you taken your time to Know why such access was denied from you, have you try to make your first bet and subsequent that will be your access to allow you make withdrawals, what about their KYC requirements, have you meet up with all it's demands, try follow their requirements and enjoy gambling with trustdice always.

ralle14

legendary

Activity: 3374

Merit: 1922

Shuffle.com

Is that friend of yours playing at your house at the same time? because if so that might be enough of a reason to restrict your access to the site.

It's understandable for them to put the blame on the provider since most of the work is done by them and I doubt the support would have the authority to see everything plus there are countless casinos that have Ezugi as one of their many live casino providers so it could take more time for you to receive a response.

Next time if you're clearing the deposit rollover I suggest going for evolution gaming's live roulette specifically their auto roulette la partage since you can bet on both black and red plus get some money back if you hit green.

TanyaSSS

newbie

Activity: 13

Merit: 0

My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600

But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!

Well, what to do, I started playing baccarat without a commission from suzuki. And my very first winning bet was canceled for some unknown reason. (although my friend and I were sitting and playing together, he bet on the banker, and his bet was successfully settled with a loss). trustdice blames everything on the provider, and does not solve the problem in any way, my winnings are not paid. And, of course, because of their rule in the x5 ledger, I lost my money, withdrew only $59 in the end...

Screenshots of correspondence with support, where my winning bet is visible, I attach

https://i.ibb.co/Sy1Rhrs/Screenshot-1.jpg
https://i.ibb.co/xzBhBwf/Screenshot-2.jpg
https://i.ibb.co/FYKX2wB/Screenshot-3.jpg
https://i.ibb.co/VBMtLnH/Screenshot-4.jpg
https://i.ibb.co/hYrCH15/Screenshot-5.jpg
https://i.ibb.co/3YkCrt9/Screenshot-6.jpg
https://i.ibb.co/bQJKw9g/Screenshot-7.jpg
https://i.ibb.co/7jFL3S9/Screenshot-8.jpg
https://i.ibb.co/99F5Wj5/Screenshot-9.jpg
https://i.ibb.co/ysX2vkM/Screenshot-10.jpg

Topic: Trustdice.win cancels winning bets (Read 562 times)