🕒 TRUSTDICE.WIN not confirming my withdrawal for 17 hours

Saisher

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Quote from: Coinbox1 on May 24, 2022, 09:33:33 AM

Dear Player,

This is TrustDice official.

We apologize for the inconvenience caused by the delay in processing your withdrawal.

As other users have stated in this thread, 99% of our withdrawals are processed instantly, but in some rare cases, we may need to extend this time due to the security and anti-fraud mechanisms we use.

We are relieved that this problem has been resolved, and we will work on taking additional steps to reduce the maximum time for withdrawal processing in the future.

Regards,
TrustDice Team

There's nothing more convincing than having one of the officials coming down here to issue an apology and address the issue of withdrawal, this is good and they already launched their signature campaign too, so all is good now and OP can close this if you received your withdrawal no need to keep it open as it causes spamming as the issue has been resolve.
Issues that has been resolved and explained should be marked solved and thread should be lock.

naira

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Quote from: Coinbox1 on May 24, 2022, 09:33:33 AM

Dear Player,

This is TrustDice official.

We apologize for the inconvenience caused by the delay in processing your withdrawal.

As other users have stated in this thread, 99% of our withdrawals are processed instantly, but in some rare cases, we may need to extend this time due to the security and anti-fraud mechanisms we use.

We are relieved that this problem has been resolved, and we will work on taking additional steps to reduce the maximum time for withdrawal processing in the future.

Regards,
TrustDice Team

Since the problem is solved then I hope there is nothing more to extend and this thread should be locked. Thanks to the Trustdice team for providing the best service. Although there are still many things that need to be improved, we believe in a professional Team Performance.

Since I've already created an account with Trustdice, it might be a great weekend to start betting, one of which I've been aiming for is sports betting. I hope the odds are high for this final.

Thank you

Coinbox1

copper member

Activity: 517

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TrustDice Official Rep

Dear Player,

This is TrustDice official.

We apologize for the inconvenience caused by the delay in processing your withdrawal.

As other users have stated in this thread, 99% of our withdrawals are processed instantly, but in some rare cases, we may need to extend this time due to the security and anti-fraud mechanisms we use.

We are relieved that this problem has been resolved, and we will work on taking additional steps to reduce the maximum time for withdrawal processing in the future.

Regards,
TrustDice Team

keyscore44

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Quote from: whoomps on May 21, 2022, 02:55:06 PM

I forgot to 2th thing, your customer service is useless. Although I contacted them every 3 hours, they did not produce anything productive. Although they said that it was not possible for us to contact the withdrawal unit, they contacted with withdrawal team with my last request. so what we need to understand here is that they can easily lie. Actually, I thought about it, I think this topic should stay open for a month so that people can see it. I promise I will close this issue at the end of 1 month. You approved the withdrawal request too late, which can be approved within 15 minutes. This topic should remain open for at least a month.

There is a difference between what they can do and what they must do. It is true that cryptocurrency withdrawal can be done quickly, but if the security team has any suspicions, they may hold withdrawal for up to several days. This is all included in the Terms of Service. I understand that you are used to fast withdrawals, but you should also know and respect the rules.

decodx

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Quote from: whoomps on May 21, 2022, 02:55:06 PM

First of all, I don't know how to close this issue. because i am new here. If someone explains how to turn it off, I'll turn it off.

Depends on how you want to proceed. You can lock the topic so that no one can post new replies anymore, as @yahoo suggested. Or you can move the topic to "Other - Archival" so no one will be able to see it here anymore.

Both options, "Move Topic" and "Lock topic", are located in the lower left corner of this page.

yahoo62278

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Quote from: whoomps on May 21, 2022, 02:55:06 PM

First of all, I don't know how to close this issue. because i am new here. If someone explains how to turn it off, I'll turn it off.

Just scroll down to the bottom of the page and click the lock topic on left hand side.

whoomps

newbie

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First of all, I don't know how to close this issue. because i am new here. If someone explains how to turn it off, I'll turn it off.

I forgot to 2th thing, your customer service is useless. Although I contacted them every 3 hours, they did not produce anything productive. Although they said that it was not possible for us to contact the withdrawal unit, they contacted with withdrawal team with my last request. so what we need to understand here is that they can easily lie. Actually, I thought about it, I think this topic should stay open for a month so that people can see it. I promise I will close this issue at the end of 1 month. You approved the withdrawal request too late, which can be approved within 15 minutes. This topic should remain open for at least a month.

coin-investor

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Quote from: whoomps on May 20, 2022, 11:32:58 PM

Finally got my money. everything was clean. They delayed withdrawl too much. I think ,this was lesson for me. I will not bet without stakebet. Can close this topic...

Congratulations on getting your withdrawal but you should be the one to close this topic or change the title of the topic to resolved or received you can keep the discussion open but you need to get across the message to all readers that you did get your payment, it's your choice not to play here, who would not be with a long withdrawal process but this is not something new, even reputable and old casinos are one or another get their hot wallet empty.

zuzie

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Quote from: whoomps on May 20, 2022, 11:32:58 PM

Finally got my money. everything was clean. They delayed withdrawl too much. I think he taught me a lesson. I will not bet without stakebet. Can close this topic...

But it's quite long, 2x 24 hours, bad for a casino
I don't even see a turstdice rep here coming to help solve this problem. I will absolutely avoid casinos like this in the future

By the way, congratulations to you, you can close this thread with a smile

whoomps

newbie

Activity: 13

Merit: 0

Finally got my money. everything was clean but they delayed too much to withdrawl. They delayed withdrawl too much. I think ,this was lesson for me. I will not bet without stakebet. Can close this topic...

whoomps

newbie

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i will uptade guys. Trust me

coin-investor

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Quote from: acroman08 on May 20, 2022, 05:55:57 AM

any update? you were online earlier but didn't post anything. have you messaged the support again or have the support message you again regarding your withdrawal? if they have already approved your withdrawal and you already received the funds you have withdrawn it would be nice to post it here.

It's already 24 hours he should have posted an update about his withdrawal, my guess is he already received it, if he is not yet he will keep coming to give us an update, but if OP did not receive his withdrawal within the 48 hours time span and there is no answer coming from the support then he can proceed to file a withdrawal issue in the scam section.

But if he did receive the withdrawal then he should update us, lock this thread and change the title, or add the word

Quote

resolved

acroman08

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any update? you were online earlier but didn't post anything. have you messaged the support again or have the support message you again regarding your withdrawal? if they have already approved your withdrawal and you already received the funds you have withdrawn it would be nice to post it here.

Wiwo

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Top Crypto Casino

Quote from: whoomps on May 19, 2022, 01:26:57 AM

It's probably been 17 hours since I gave the withdrawal order. I still don't understand what I'm waiting for. This is the crypto world. things move fast here. Everyone knows that it will not take 5 minutes to confirm the withdrawal. A huge 12 hours have passed. this is very funny . When I connect to their customer service they always say the same thing. You should wait... why am i waiting for. Whats problem. Customer service dont solve any problem. Customer service says the same thing.

I've never seen anything like this before

Since the support says you should wait I think the best thing to do is to wait for that 24 maximum periods, and if nothing happens after then you can now contact them to know what happen to your withdrawal and if is something that can be sorted out of will be handled if not you can now raise an alarm for the community to be aware of the case.

Chato1977

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Quote from: whoomps on May 19, 2022, 08:00:43 AM

Now 24th hours.

Sorry for the minor miscalculation. I contacted again.

Although they had said before that they could not contact the withdrawal team , he said that he has now contacted them . I don't know if it's right or wrong.

The message they sent me was as follows;;;;;

""" Hi there, we apologize for the inconvenience, due to the big amount of withdrawal requests, some requests might take more time, I have forwarded to the team in charge your request and will be processed as soon as possible""""

I think they are still stalling.

There is a Need to wait for withdrawal mate , there is some issue that needs to be settled for days and not just for few hours .

at least now they answered you clearly that it will take time .

Please update here once you already got your funds.

sunsilk

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Quote from: whoomps on May 19, 2022, 08:00:43 AM

Now 24th hours.

Sorry for the minor miscalculation. I contacted again.

Although they had said before that they could not contact the withdrawal team , he said that he has now contacted them . I don't know if it's right or wrong.

The message they sent me was as follows;;;;;

""" Hi there, we apologize for the inconvenience, due to the big amount of withdrawal requests, some requests might take more time, I have forwarded to the team in charge your request and will be processed as soon as possible""""

I think they are still stalling.

They can really do the manual process if the amount is quite big, well, if you don't mind how much is your withdrawal request? Is it about thousands to hundreds of thousands that they have to audit and confirm manually?

If you can give that figure to us if that's not a problem for you then there's really a need for them to delay your request because it's part of their protocol that huge amounts have to be checked before processing.

Bitinity

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Quote from: whoomps on May 19, 2022, 08:15:31 AM

I didn't violate anything. everything is clear.

I decided to try this place. I love taking tennis bets. I lost once, won once. There are almost no pre-match tennis bets. When the match starts, they add it to the bulletin.anyone can check. There is no roland garros pre match bet. I love combined bet. I did not like this and I decided to request a withdrawal .

i already waiting

It is clear now that you have some special cases here:
1. Your withdrawal is considered as a huge amount so it takes longer time to process which is common thing to happen.
2. You made a deposit and made 2 bets only (1 lost, 1 won) then request a withdrawal

There are terms related to your cases above:
1. Trustdice has a limit or max amount to withdraw per day which is $5,000, is your withdrawal more than $5,000?
2. Trustdice has a term that deposit need to be wagered 1x before players request a withdrawal, have you wagered 1x of your deposit amount?

salad daging

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Bitcoin To The Moon 📈📈📈

Quote from: whoomps on May 19, 2022, 08:15:31 AM

I didn't violate anything. everything is clear.

I decided to try this place. I love taking tennis bets. I lost once, won once. There are almost no pre-match tennis bets. When the match starts, they add it to the bulletin.anyone can check. There is no roland garros pre match bet. I love combined bet. I did not like this and I decided to request a withdrawal .

i already waiting

I think you have to wait until the withdrawal is complete, maybe the team suspects your funds when you deposit and then make several bets and withdraw large amounts, even though it doesn't violate the rules, maybe the TRUSTDICE team makes efforts to check your account more strictly.

I know waiting is tedious but what @Apocollapse quotes to see the TOS is that TRUSTDICE takes 24 hours or more for withdrawals to complete.

ethereumhunter

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Leading Crypto Sports Betting & Casino Platform

Quote from: whoomps on May 19, 2022, 08:15:31 AM

I didn't violate anything. everything is clear.

I decided to try this place. I love taking tennis bets. I lost once, won once. There are almost no pre-match tennis bets. When the match starts, they add it to the bulletin.anyone can check. There is no roland garros pre match bet. I love combined bet. I did not like this and I decided to request a withdrawal .

i already waiting

From your last reply, the customer support says:

Quote

The message they sent me was as follows;;;;;

""" Hi there, we apologize for the inconvenience, due to the big amount of withdrawal requests, some requests might take more time, I have forwarded to the team in charge your request and will be processed as soon as possible""""

Your withdrawal amount is big so they need to check everything to make sure that you do not use any illegal things. Maybe I am wrong but just imagine if you are the owner of the site. If there is anyone who wants to withdraw big money, will you allow that person to get his money without your verification and make sure everything is okay? I bet you would not do that because we need to make sure that we do not make a mistake by sending the money to that person. So I suggest you have more patience and let them work. If they are really legit, they will send your money to you.

rhomelmabini

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No God or Kings, only BITCOIN.

So the story goes like this: You try their casino and deposit huge amount of crypto then take few bets of your beloved sport then at a glimpse you decide it's not good anymore and try to withdraw the money?

I think the Trustdice team is investigating this case because it concerns them the AML policy. It's just my guess for the longer withdrawal process from your account. Good luck!

naira

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Quote from: whoomps on May 19, 2022, 08:00:43 AM

Now 24th hours.

Sorry for the minor miscalculation. I contacted again.

Although they had said before that they could not contact the withdrawal team , he said that he has now contacted them . I don't know if it's right or wrong.

The message they sent me was as follows;;;;;

""" Hi there, we apologize for the inconvenience, due to the big amount of withdrawal requests, some requests might take more time, I have forwarded to the team in charge your request and will be processed as soon as possible""""

I think they are still stalling.

As an active user in various casinos, I am not surprised by the long withdrawal process, it depends on where you play. The fact is that every casino has a different service. When you decide to play at a certain casino then you agree to all the rules. If you are not comfortable with the long withdrawal process, there are many lists of casinos with a reputation for fast withdrawals on this forum. There are still many casinos that you can choose from. Do not waste time until you complain about this and that.

whoomps

newbie

Activity: 13

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I didn't violate anything. everything is clear.

I decided to try this place. I love taking tennis bets. I lost once, won once. There are almost no pre-match tennis bets. When the match starts, they add it to the bulletin.anyone can check. There is no roland garros pre match bet. I love combined bet. I did not like this and I decided to request a withdrawal .

i already waiting

YOSHIE

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Quote from: whoomps on May 19, 2022, 01:26:57 AM

I've never seen anything like this before

24 hours of waiting for a withdrawal is certainly a tedious time to wait, because I have never bet and made a withdrawal on the TRUSTDICE.WIN gambling site, for me I definitely have to ask which party made the mistake.

As I see, you have commented in their thread but no response from them yet, surely you must have anxiety in your withdrawal.

My advice, try PM @Coinbox1, and give him a detailed history of your withdrawals, hopefully he will see your PM as soon as possible and give you the best solution at the same time your money gets to your wallet quickly.

Maslate

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How much are we talking here by the way?

Honestly, I am not using this site as well, but for a withdrawal request that has passed 24 hours already and was not released, I think there's something wrong with the gambling site unless you have violated some of their TOS that force them to withhold your funds.

whoomps

newbie

Activity: 13

Merit: 0

Now 24th hours.

Sorry for the minor miscalculation. I contacted again.

Although they had said before that they could not contact the withdrawal team , he said that he has now contacted them . I don't know if it's right or wrong.

The message they sent me was as follows;;;;;

""" Hi there, we apologize for the inconvenience, due to the big amount of withdrawal requests, some requests might take more time, I have forwarded to the team in charge your request and will be processed as soon as possible""""

I think they are still stalling.

zuzie

sr. member

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If I'm not mistaken it's been 26 hours since you posted this case for the first time. Have you still not received it?

Quote from: whoomps on May 18, 2022, 07:53:10 PM

It's probably been 17 hours since I gave the withdrawal order.

This caught my attention, as I haven't made a withdrawal that long.
2 days ago I also made a withdrawal, and it took more than 12 hours for me to receive it, but not on trustdice and it's not the casino's fault, because they sent it but the network was having problems at that time

It's been more than 24 hours, hopefully the trustdice representative can clarify here...

Findingnemo

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Quote from: whoomps on May 19, 2022, 01:26:57 AM

It's probably been 17 hours since I gave the withdrawal order. I still don't understand what I'm waiting for. This is the crypto world. things move fast here. Everyone knows that it will not take 5 minutes to confirm the withdrawal. A huge 12 hours have passed. this is very funny . When I connect to their customer service they always say the same thing. You should wait... why am i waiting for. Whats problem. Customer service dont solve any problem. Customer service says same thing.

I've never seen anything like this before

Withdrawal and confirmation time are totally different which is the first thing you need to understand, most casinos uses batch system for withdrawal and also bigger the amount the longer the waiting time can be because of the verification the request undergo by the security team if there is any violation. The longest I waited for withdrawal to proceed in a casino is 20 hours so its okay, if it still in the pending for days then you can start accusing them for their actions.

btc78

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Quote from: whoomps on May 19, 2022, 01:57:15 AM

Quote from: Bitinity on May 19, 2022, 01:47:01 AM

I've never tried trustdice before so I cant say anything related to how fast their withdrawal is? But based on their withdrawal terms, they say that withdrawal may take up to 24 hours for some cases. Once it is more than 24hours you can ask about it again to the live support. One thing you should realize is that not all casino offer instant/fast withdrawal so you should be patient enough to wait when you play in casino without instant withdrawal.

Where did you hear it could take 24 hours?
It also means that saying connect to live support can take up to more than 24 hours??

Either 24 hours or more , there is nothing you can do now but wait , though i am not a user of trustdice yet there are no active case against this site so I guess all you need to do for a while is wait for their confirmation about your withdrawals.
How much are we talking here ? though it is not important the amount yet if this involves big amount then some point must be consider .

and Also Hoping for the best and fast action from the team .

Apocollapse

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Quote from: whoomps on May 19, 2022, 01:57:15 AM

Where did you hear it could take 24 hours?
It also means that saying connect to live support can take up to more than 24 hours??

From their Terms and Conditions, it's weird how someone using a site without check and read the TOS first. Does you withdraw a huge amount money? if it's huge then it's very normal since most casinos will need to manual check the withdraw to confirm it's not cheated from their system. The Trustdice representative isn't active since May 12, you can only hope to their live support.

Quote

5.1 While Trustdice.win will endeavour to pay out withdrawals immediately, some withdrawals may take longer than others. Trustdice.win shall try to pay out withdrawals within 1 hour, however in some cases, withdrawals may take up to 24 hours.
https://trustdice.win/terms

whoomps

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Quote from: Bitinity on May 19, 2022, 01:47:01 AM

I've never tried trustdice before so I cant say anything related to how fast their withdrawal is? But based on their withdrawal terms, they say that withdrawal may take up to 24 hours for some cases. Once it is more than 24hours you can ask about it again to the live support. One thing you should realize is that not all casino offer instant/fast withdrawal so you should be patient enough to wait when you play in casino without instant withdrawal.

Where did you hear it could take 24 hours?
It also means that saying connect to live support can take up to more than 24 hours??

Bitinity

legendary

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I've never tried trustdice before so I cant say anything related to how fast their withdrawal is? But based on their withdrawal terms, they say that withdrawal may take up to 24 hours for some cases. Once it is more than 24hours you can ask about it again to the live support. One thing you should realize is that not all casino offer instant/fast withdrawal so you should be patient enough to wait when you play in casino without instant withdrawal.

whoomps

newbie

Activity: 13

Merit: 0

It's probably been 17 hours since I gave the withdrawal order. I still don't understand what I'm waiting for. This is the crypto world. things move fast here. Everyone knows that it will not take 5 minutes to confirm the withdrawal. A huge 12 hours have passed. this is very funny . When I connect to their customer service they always say the same thing. You should wait... why am i waiting for. Whats problem. Customer service dont solve any problem. Customer service says same thing.

I've never seen anything like this before

Topic: 🕒 TRUSTDICE.WIN not confirming my withdrawal for 17 hours (Read 388 times)