Thank you for contacting Ukash.
I understand that you are trying to convert your local currency SEK to USD.
I am so sorry you have encountered a problem regarding the Ukash web site and the tools that you have available to use with your Code.
In order to Convert your Currency, you have to register in Ukash web site to make use of the tools. Then you can use your Ukash Code in any of our authorized merchants in any currency.
Also, some merchants web site allow you to pay in another currency, so if you can not do it directly with them, you can use the tools in our web site.
I hope I have been able to help you today. Your reference number is XXXXXXX which you should use if you need to contact us again. If you need to send us an email, please ensure you reply to this message.
For lots more help and advice, visit www.ukash.com, where you can find answers to many common queries.
We are open every day. Our opening hours are Monday to Saturday 08:00 - 22:00 UK time and Sunday 11:00 - 19:00 UK time.
Kind Regards,
Diana
Ukash Customer Support