However, it might take longer for your initial bet transfer to have 1 confirmation if you did not pay the required transactional fee for the transfer, or if the transaction is non standard, or if you were spending unconfirmed coins. In such cases there is nothing we can do but wait. It might take up to 24 hours. Your bet will be paid out automatically as soon as your initial bet transfer will have 1 confirmation. You can monitor the status of your bet transfer in the blockchain.
my bets;
https://directbet.eu/BetStatus.cshtml?BetID=15219DsMs2coic1A5eaiirpJkYY4qsd6dC
I know. And I said your fee is low and that it should confirm in within a day.
Don't know why you posted something that looked like their support's response to your ticket which also told you that it might take up to 24 hours.