Understanding better 2FA use cases | Bitcointalksearch.org

MadGamer

legendary

Activity: 1568

Merit: 1031

Quote from: italianMiner72 on April 15, 2017, 05:28:42 AM

hum...
i don't see any 16 digit code after enabling 2FA on poloniex...
there are no option to recover this 16 digit code now???
Now all is setted fine.
I can access to my account with 2FA.

You don't see the 16 digits key after enabling the 2FA otherwise that wouldn't make any sense. This key is what makes you recover your account so you can't recover Itself. If you want to get the key then I suggest disabling your 2FA and while trying to enable it, you should have this page shown to you, the big square on the right is the QR code, under it is the 16 digits key that I'm talking about.

2bfree

sr. member

Activity: 686

Merit: 251

I'm investigating Crypto Projects

I have always printed and backed up the 16 digit key and I have never lost my phone, but I'm wondering hypothetically if I lost my phone, how do I recover the account? Is this something that is automatic or I first open a ticket with the exchange? has anyone gone through this process before?

italianMiner72

hero member

Activity: 910

Merit: 511

Quote from: MadGamer on April 15, 2017, 03:23:13 AM

When you first added 2FA, they gave you a QR code to scan using Google authenticator and under that code, there was a 16 digit key, that should help you recover your account If you lost access to your phone. Without that key, you will simply lose access to your account. If you forgot to type it and you still can reach your phone then I suggest deactivating your 2FA and activating it once again so they give you another one.