If they wanted to know how it works technically, you should show them this picture:
Great pic,
the rolling coins procedure falls broadly under "generate entropy" and yeah shannon information entropy is a whole separate business, that's why this demo is described using coins because rolling coins provides a binary output no modulation is needed.
It's not difficult, I think it's reasonable to give people the benefit of the doubt and have an expectation that if they're going to use btc they should know the fundamentals,
I know this issue is discussed at length in the literature but I don't care for 128 bit seed phrases the whole system is based of sha256