Topic: Unspent outputs and funds missing from Jaxx wallet while pairing Android and PC (Read 672 times)

Yes, however before I did the pair/restore I transferred a small amount to the PC wallet that came in just fine.

HCP, I downloaded the form to use it offline as you suggested.  However, my wife and i struggled with figuring it out for almost an hour - it was laughable.  We finally gave up.  do we enter anything at all in the area that says "Mnemonic"?  The BIP39 line is grayed out.  In the fields for Derivation Path, only the lines available to enter data are for "Account" and "External/Internal".  All other lines are grayed out.       

Here's a stupid question - is it correct that the smartphone and pc versions of a wallet like Jaxx will have different 12 word backup phrases?  If so, then the most obvious answer is that I only have the PC backup phrase.  The odd thing about that is that when I wrote this down it was at a point in time before I had yet to open the pc version according to my notes.  Of course, it appears that my notes must be incorrect.  If that's the way it went down then is all lost regarding the Android funds?

That's for all your help HCP - I really appreciate it.       

When you did this, did you set the PC version as a new wallet or did you "restore" using your original backup seed?  Pair/Restore.

Does "did not show my Android wallet balance" mean the balance on the PC was initially zero?  Yes, however before I did the pair/restore I transferred a small amount to the PC wallet that came in just fine.


It is this order of events that leads to me believe, as I told you earlier, that you have put an incorrect seed into the android device... "Pairing" should not have altered anything on the Android device unless you did it the wrong way round and changed the seed being used on the Android device, instead of putting the Android seed into the PC wallet. As per this warning within the Jaxx wallet:

https://i.imgur.com/hxZASLQ.jpg

HCP, I downloaded the form to use it offline as you suggested.  However, my wife and i struggled with figuring it out for almost an hour - it was laughable.  We finally gave up.  do we enter anything at all in the area that says "Mnemonic"?  The BIP39 line is grayed out.  In the fields for Derivation Path, only the lines available to enter data are for "Account" and "External/Internal".  All other lines are grayed out.       


You say you can see the transactions from Coinbase to your wallet... And the addresses in those transactions still contain coins.

Can you see those addresses in your Jaxx wallet history at all?

If you put your seed into https://iancoleman.github.io/bip39/ (recommended to download a copy of the page and use "offline") and select BIP44... You will get some addresses generated at the bottom of the page, are the addresses that you sent coins to from the Coinbase/ABRA transactions shown there?

If not, then it is highly likely you have got the "wrong" seed...

Here's a stupid question - is it correct that the smartphone and pc versions of a wallet like Jaxx will have different 12 word backup phrases?  If so, then the most obvious answer is that I only have the PC backup phrase.  The odd thing about that is that when I wrote this down it was at a point in time before I had yet to open the pc version according to my notes.  Of course, it appears that my notes must be incorrect.  If that's the way it went down then is all lost regarding the Android funds?

That's for all your help HCP - I really appreciate it.       

Let's say

4) Install pc version of Jaax wallet.  But this did not show my Android wallet balance

5) Follow Jaxx instructions to pair/sync wallets.
6) Balance from Android disappears.

You have the backup phrase. Restore your wallet from that backup phrase. That's what the backup phrase is for.

Just because you don't know what you are doing does not mean that all is lost. Just because you don't know what you are doing does not mean that no one else knows what they are doing.

I only have the one backup phrase.  That was from when I opened the Android app and that's the phrase I used on my computer.  I'm 100% certain of that.  I mean, does everyone believe that these wallets work perfectly all of the time?  One seems to have zero recourse.  At least with a bank I would.    

You paired in the wrong direction. If you scanned a QR code or entered the backup phrase from your computer onto your phone, then that is wrong. You should have entered a backup phrase from your phone onto your computer.

No, that is not how unspent outputs works. The final balance would only not be the same as amount received if you have spent any Bitcoin.

I open a Jaxx wallet on my Android and make several deposits totaling just over 1 BTC (not chump change for me).
Then I install the PC version and the Android balance doesn't show there.  I pair the wallets per their instructions and voila - the Android balance disappears.

My understanding of these unspent outputs is that they are generally a fractional remainder of a bigger amount/transaction - that is, the final balance would NOT be the same as the amount received.