Topic: Uphold.com is the new Mt. Gox (Read 111 times)

Dear Crypto Community,

I'd just like to warn you of a dangerous exchange: uphold.com
I've been doing business with this exchange for about a year.
Everything was going well until last Saturday. Something is wrong.
I sent two charges of 700 yuan to the site (about 100 USD)
Both of them sent me back a message in Chinese saying there is some error:


The Bank documents below shows the transaction information:

https://i.postimg.cc/hQb50Wjh/IMG-5911.png

https://i.postimg.cc/Ln8cV5tp/IMG-5932.jpg

https://i.postimg.cc/NLP1FGxM/Liars-in-CA.png

As you can see their name is all over it.

Below are the chat logs to my many many attempts to contact uphold.com. A company based out of:

301 Battery Street
7th Floor
San Francisco, CA 94111
United States

https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=257567872

As well as other offices worldwide including one not far from my current location.

I intend to file claims against this company with the BBB, FinCEN, SEC and local court jurisdictions, and report to any media outlets that is willing to cover it. They actually demanded my social security number to look up the information. Their site requests it all the time, but there is an option to say you don't have one. It's outrageous an online company would dare ask for this, and anyone sharing that is risking everything. I don't have one to share with them. And I would never share that online as that would enable complete commercial identity theft.

Is it possible they are telling the truth and they don't have the money I sent them? Sure, but their support while "polite", is totally banal and unhelpful, which shows they don't really care about their customers. They are nevertheless responsible for the transaction even if some third party or hacker got a hold of it and intercepted the funds. Their site is either fraudulent or not secure. You may loose your money. Do not by any means use any Chinese yuan to fund uphold.com

You have been warned.

Chat log (Most recent to most past):

(08:16:23 AM) Me: I have proof that your company charged my account now from my bank. But you did not credit my account. Its your companies responsibility to find these funds and return them immediately.
(08:16:35 AM) *** Frank C joined the chat ***
(08:17:05 AM) Frank C: Hello, Thank you for reaching out to Uphold, Im sorry to hear you are having this issue.
(08:17:12 AM) Me: Visitor uploaded: D007AAFA-6ECE-4F55-9594-1F987251875D.jpeg
URL: https://v2uploads.zopim.io/2/V/8/2V8QVnmxElRJpaALu0mZxnX5NALwpcfJ/7f862b7e692e033e76d59623d17f8bd9f0a08f79.jpeg
Type: image/jpeg
Size: 1671289
(08:17:12 AM) Me: Visitor uploaded: CA491545-FA5E-43AC-B206-DBA5082219BD.jpeg
URL: https://v2uploads.zopim.io/2/V/8/2V8QVnmxElRJpaALu0mZxnX5NALwpcfJ/1693c268e07a4a33b82c5531fdf55cd15f03838f.jpeg
Type: image/jpeg
Size: 1858275
(08:17:39 AM) Me: Yes its a shame.
(08:18:06 AM) Frank C: Let me take a look into this for you. One minute
(08:19:30 AM) Frank C: When was this transaction deducted form your bank acocunt
(08:20:04 AM) Me: Its all there in the records I sent
(08:21:41 AM) Frank C: Is this an unauthorized transaction or was this a transfer you made to your Uphold account
(08:22:16 AM) Me: i did it
(08:22:31 AM) Frank C: Is you bank account SEPA?
(08:23:08 AM) Me: its the Bank of China
(08:23:12 AM) Me: no idea what sepa is
(08:25:30 AM) Frank C: Please be advised that transactions requested via Bank transfers take 7 business days to be completed on your account. These days do not include weekends or U.S. holidays, as banks do not process transactions on these days. Your transaction will be completed accordingly.
(08:25:55 AM) Me: its not a bank transfer
(08:26:14 AM) Me: I used my debit card. Its always been instantaneous.
(08:26:29 AM) Me: Visitor uploaded: 0359234B-E2F8-4BD2-BCD4-16466D7878D5.png
URL: https://v2uploads.zopim.io/2/V/8/2V8QVnmxElRJpaALu0mZxnX5NALwpcfJ/9b079604ceb689c2cf071bc2989bdbd3b6f2e4ae.png
Type: image/png
Size: 74125
(08:26:33 AM) Me: This error message appeared
(08:27:03 AM) Frank C: What currency did you deposit?

(08:29:28 AM) Me: chinese yuan
(08:29:28 AM) Me: something is wrong
(08:29:28 AM) Me: something is wrong
(08:29:28 AM) Me: chinese yuan
(08:29:28 AM) Me: something is wrong
(08:29:28 AM) Me: chinese yuan
(08:29:28 AM) Me: something is wrong
(08:29:28 AM) Me: chinese yuan
(08:29:48 AM) *** Frank C joined the chat ***
(08:29:58 AM) Me: I got disconnected
(08:30:04 AM) Frank C: Ok thank you one minute please
(08:32:48 AM) Frank C: Im still working on this for you.
(08:33:03 AM) Frank C: We are going to figure out what happened to these funds.
(08:33:19 AM) Me: yes this is the 6 or 7th time i’ve contacted about this
(08:34:19 AM) Frank C: Before this time in question, When was the last time you used this card to send funds to your Uphold account?
(08:34:34 AM) Me: quite a while ago
(08:35:04 AM) Me: the records are correct on your site except for the ones recently on December 8th.
(08:35:38 AM) Me: So it shows 5 months ago. Thats right ad far as I know.
(08:35:55 AM) Me: As far as I know* except for these recent ones that are missing
(08:38:40 AM) Frank C: Ok thank you, One minute please while I do some investigating
(08:42:10 AM) Frank C: In our system we do not see any linked debit card to your account. Unfortunately we cannot track down this transaction as the card is not linked to your Uphold account.
(08:42:26 AM) Frank C: Would you have documentation that is not in chinesE?
(08:44:02 AM) Me: No I only have the Chinese. Yall allow it on your site, so its up to you to read it.
(08:44:28 AM) Frank C: Im really sorry but we cannot track down this transaction for you due to the card not being linked to your account.
(08:44:50 AM) Frank C: I recommend you reach out to your credit card provider to dispute the charge on their end.
(08:45:29 AM) Me: Hey
(08:45:46 AM) Me: got d/c again
(08:46:00 AM) Me: I’m going to report this as a theft
(08:46:14 AM) Me: to the authorities and report you to the crypto community for theft
(08:46:25 AM) Me: also i’ll contact the bbb and finCEN
(08:46:43 AM) Me: And perhaps file suit against you in Chinese jurisdictions
(08:47:13 AM) Frank C: I really apologize but without the card linked to your account we cannot track down this transaction for you.
(08:47:26 AM) Me: linked?
(08:47:44 AM) Me: So you want me to link the card to find the transaction?
(08:48:38 AM) Frank C: Well before you can link the card you need to provide us with some verification information
(08:48:48 AM) Frank C: I believe your SSN is missing
(08:48:51 AM) Me: Shows right here
(08:48:56 AM) Me: Visitor uploaded: ED8FA461-DE40-4F8D-AC9B-B51A2096A61B.jpeg
URL: https://v2uploads.zopim.io/2/V/8/2V8QVnmxElRJpaALu0mZxnX5NALwpcfJ/992e093939b10cda0a45df3a5f302c08279b863b.jpeg
Type: image/jpeg
Size: 1671289
(08:48:57 AM) Me: i don’t have one
(08:49:22 AM) Me: your name is on that document
(08:49:30 AM) Me: its in english
(08:51:09 AM) Frank C: You provided our system with american documentation, That is why our system is going to require a SSN in order to process transactions
(08:52:15 AM) Me: You cannot use that as an excuse
(08:52:22 AM) Me: to steal my money
(08:52:35 AM) Frank C: We have not received your money
(08:52:39 AM) Me: and i would never share sensitive info with a fraudulent company
(08:53:06 AM) Frank C: Unfortunately without that SSN the transactions will not be able to process.
(08:53:07 AM) Me: you have received it plenty of times
(08:53:19 AM) Me: false
(08:53:36 AM) Me: look at your own records
(08:53:46 AM) Me: this is going to the authorities
(08:53:58 AM) Frank C: If you would like to reach out to one of our specialist at [email protected] they will verify what im saying.
(08:54:18 AM) Me: i don’t trust any of you people
(08:54:38 AM) Me: and i’m gonna make it known that your a fraud
(08:55:24 AM) Me: your demand of ransom is also a claim I’ll add to my list
(08:55:43 AM) Me: you cannot demand my information thats extortion
(08:56:02 AM) Me: you won’t get away with this
(08:56:09 AM) Me: i’ll see to it
(08:56:14 AM) Frank C: We have a security protocol that must be filled by ALL of our members
(08:56:24 AM) Frank C: The SSN is part of the verification process.
(08:56:29 AM) Me: not so
(08:56:36 AM) Me: look at the records
(08:56:40 AM) Me: did u loose it?
(08:56:55 AM) Frank C: We never received that information from you.
(08:57:04 AM) Me: you took my money wirhout the ssn regardless
(08:57:15 AM) Frank C: We dont have your money here at Uphold
(08:57:16 AM) Me: you violated the contract
(08:57:27 AM) Frank C: It is not in your account or being processed to be posted
(08:57:28 AM) Me: you have and u have been taking it for months
(08:57:37 AM) Me: look at your own records
(08:57:52 AM) Frank C: Yes, Im aware of previous transactions but now you would need to provide that information.
(08:57:52 AM) Me: and I don’t have any ssn for you
(08:58:13 AM) Me: i don’t trust you worth a shit
(08:58:18 AM) Me: your crazy
(08:58:22 AM) Frank C: Unfortunately we wouldn't be able to proceed then if you cannot provide us with a SSN
(08:58:29 AM) Me: u must think i’m really stupid
(08:58:31 AM) Frank C: Is there anything else I can help you with?
(08:58:34 AM) Me: i’ll
(08:58:42 AM) Me: ok get ready
(08:58:48 AM) Me: i’m filing suit
(08:59:04 AM) Me: Yea you give me back my money you crooks
(08:59:20 AM) Me: and apologize for your poor treatment
(08:59:31 AM) Me: and threats of extortion
(08:59:32 AM) Frank C: We dont have your money.
(08:59:46 AM) Me: Then who does?
(08:59:52 AM) Me: find it!
(08:59:53 AM) Frank C: If there isnt anything else I can help you with I will be closing the chat.
(09:00:06 AM) Me: you’ve not helped
(09:00:12 AM) Me: find the money
(09:00:29 AM) Frank C: With the information that you provided we could not track down any payment
(09:00:37 AM) Frank C: Sorry and thank you for reaching out to Uphold.
(09:00:52 AM) Me: your buisness partner that processes the transactions
(09:00:56 AM) Me: talk to them
(09:01:25 AM) Me: gotta be kidding me
(09:01:50 AM) Me: yall just don’t care about little guys like me
(09:02:01 AM) Me: u think i’ll just go away
(09:02:13 AM) Frank C: The documentation you provided us didnt not help in tracking down this transaction.
(09:02:14 AM) Me: u got away with it at mt. Gox
(09:02:22 AM) Me: now ur gonna try agian
(09:02:36 AM) Me: i have the tranaction on my account
(09:02:47 AM) Me: i gave u printed bank documents with their stamp
(09:02:56 AM) Me: ur behavior is unprofessional
(09:03:09 AM) Frank C: Im sorry if you think that.
(09:03:25 AM) Me: what kind of fool would give out extremely sensitive information to a crook?
(09:03:37 AM) Me: thank god u don’t have any ssn number
(09:03:44 AM) Me: lmfao
(09:04:03 AM) Me: ur gonna get sued
(09:04:06 AM) Frank C: Thank you for reaching out to Uphold. Take care
(09:04:13 AM) Me: ttyl
(09:04:18 AM) *** Frank C left the chat ***

Dear Uphold.com,

According to your company’s trustees you company did
Not receive my funds on Saturday, two orders for a
Debit of a total of about 1400 yuan to be credited to my
Chinese yuan card on uphold.com. On my side I saw the
Error message. However I did record the two debits did
Take place in my account as show by my previous screen shots
And recorded in my bank transactions. Further information
May be available at my bank and I will check with them today.
It would be helpful if you could provide me with any information
Your company has on transactions of these sorts. Has this happened
Before when users have been funding their Chinese Yuan card?
What is the nature of your relationship to the company which
Charges China’s union pay cards? Are they in contact with your company?
Have you mentioned this problem to them? Are they aware of it?
Please understand i’ll pursue this matter until it is fully resolved.

Regards,
Me

Your Uphold member support request (#238831) has been updated.

Dante Lopez (Uphold Member Support)
Dec 8, 9:19 AM MST

Dear Me,

Thank you for contacting us regarding this matter.

We have reviewed our system and we realize that we do not have any recent transaction.

We kindly ask you to please confirm with your bank regarding the transaction. If there is something else we can try to do to assist you please do not hesitate to let us know.

Kind regards,
Dante and the Uphold Team

Our FAQ: https://support.uphold.com
Our Blog: https://uphold.com/en/blog

Alexis Echevarria (Uphold Member Support)
Dec 8, 4:32 AM MST

Hi,

Thanks for contacting Uphold Support.

This is just to let you know that we are analyzing this issue and we will get back to you shortly.

Regards,

Alexis E. and the Uphold Team

Our FAQ: https://support.uphold.com
Our Blog: https://uphold.com/en/blog

Pegasus7293
Dec 8, 3:02 AM MST

Chat started: 2018-12-08 09:51 AM UTC

(09:51:13 AM) Me: I’m checking up on my failed transaction that charged my bank account twice
(09:51:25 AM) *** Alexis E joined the chat ***
(09:51:43 AM) Alexis E: Hi Zachary
(09:51:46 AM) Alexis E: Sorry to hear this
(09:51:50 AM) Me: Hi
(09:51:52 AM) Alexis E: Please allow me to check on this
(09:52:50 AM) Alexis E: Do you have the transaction ID? I only see completed transactions on your account
(09:53:13 AM) Me: i don’t think so it gave me an error
(09:53:35 AM) Alexis E: oh then the transaction did not go through
(09:53:41 AM) Me: Visitor uploaded: 570B12AF-2859-494A-99E2-F1B2BCB45583.png
URL: https://v2uploads.zopim.io/2/V/8/2V8QVnmxElRJpaALu0mZxnX5NALwpcfJ/a9ffaebd00e88f8197fc8967a03b5e15abd73453.png
Type: image/png
Size: 74125
(09:53:41 AM) Me: Visitor uploaded: 0B0D18B6-6841-405C-B0CC-D2EC632F36CA.png
URL: https://v2uploads.zopim.io/2/V/8/2V8QVnmxElRJpaALu0mZxnX5NALwpcfJ/6a6ef2dd241981352ccfe4385e96ffd03ba5305b.png
Type: image/png
Size: 224399
(09:53:41 AM) Me: Visitor uploaded: 73926844-FB7D-47AB-8083-E07E543C8463.jpeg
URL: https://v2uploads.zopim.io/2/V/8/2V8QVnmxElRJpaALu0mZxnX5NALwpcfJ/12c546fe563f92cd6e0986e6742864bb80bf7610.jpeg
Type: image/jpeg
Size: 599445
(09:53:54 AM) Me: I know but It did charge my account
(09:54:07 AM) Alexis E: This is the latest transaction on your account
(09:54:09 AM) Alexis E: https://uphold.com/reserve/transactions/a2a709eb-286d-467b-aaa0-85171afd4c66
(09:54:11 AM) Me: twice because I tried twice
(09:54:15 AM) Alexis E: Let me check your screenshots
(09:54:22 AM) Me: its all Chinese
(09:54:47 AM) Me: glbpay or something one of your partners in China which runs the unionpay
(09:55:30 AM) Alexis E: Yes, unfortunately I don't speak Chinese
(09:55:39 AM) Alexis E: But this transaction shows as failed?
(09:55:58 AM) Me: Neither do I. should I report this to the police?
(09:56:05 AM) Me: the uphold account was not credited
(09:56:19 AM) Alexis E: You did not do such transaction?
(09:56:38 AM) Me: no I did. But was not credited
(09:56:48 AM) Me: the funds are missing. Stolen perhaps
(09:57:05 AM) Alexis E: Remember some transactions take around 1 to 2 business days
(09:57:16 AM) Alexis E: especially when you use SEPA Protocol
(09:57:16 AM) Me: oh really?
(09:57:22 AM) Alexis E: Yes
(09:57:35 AM) Me: never took that long before though
(09:57:48 AM) Alexis E: I would kindly advise you to wait such time and if you still don't see those funds, please contact us again
(09:58:19 AM) Me: and if it failed then the funds will return to bank or arrive at uphold?
(09:58:33 AM) Alexis E: If it fails they will return to your bank
(09:58:41 AM) Alexis E: The time span depends on the bank
(09:58:53 AM) Alexis E: Some banks take around 1 to 2 business days but others 15 days
(09:58:54 AM) Me: ok i see
(09:59:08 AM) Me: Should i contact my bank also?
(09:59:17 AM) Alexis E: Yes, please
(09:59:20 AM) Alexis E: Just to confirm
(09:59:20 AM) Me: maybe they know what happened?
(09:59:24 AM) Me: ok thanks
(09:59:38 AM) Alexis E: No problem
(09:59:42 AM) Me: i dont see why uphold would rob me. Y’all don’t need my money hehe
(09:59:47 AM) Alexis E: It has been an honor to serve you
(09:59:54 AM) Alexis E: Don't worry about that
(09:59:59 AM) Alexis E: Uphold is a reliable platform
(10:00:08 AM) Me: all my services here have been good until today
(10:00:16 AM) Me: ok. Hope it gets fixed anyhow
(10:00:30 AM) Me: maybe its my bank
(10:00:43 AM) Alexis E: I strongly suggest you to do all your transactions directly from the Uphold site
(10:00:53 AM) Alexis E: First of all, it's in english
(10:01:25 AM) Alexis E: But please wait for the two business days, if nothing happens, please sends us an email to [email protected]


   ​
Your Uphold member support request (#238831) has been updated.

Alexis Echevarria (Uphold Member Support)
Dec 8, 4:32 AM MST

Hi,

Thanks for contacting Uphold Support.

This is just to let you know that we are analyzing this issue and we will get back to you shortly.

Regards,

Alexis E. and the Uphold Team

Our FAQ: https://support.uphold.com
Our Blog: https://uphold.com/en/blog

Pegasus7293
Dec 8, 3:02 AM MST

Chat started: 2018-12-08 09:51 AM UTC

(09:51:13 AM) Me: I’m checking up on my failed transaction that charged my bank account twice
(09:51:25 AM) *** Alexis E joined the chat ***
(09:51:43 AM) Alexis E: Hi Zachary
(09:51:46 AM) Alexis E: Sorry to hear this
(09:51:50 AM) Me: Hi
(09:51:52 AM) Alexis E: Please allow me to check on this
(09:52:50 AM) Alexis E: Do you have the transaction ID? I only see completed transactions on your account
(09:53:13 AM) Me: i don’t think so it gave me an error
(09:53:35 AM) Alexis E: oh then the transaction did not go through
(09:53:41 AM) Me: Visitor uploaded: 570B12AF-2859-494A-99E2-F1B2BCB45583.png
URL: https://v2uploads.zopim.io/2/V/8/2V8QVnmxElRJpaALu0mZxnX5NALwpcfJ/a9ffaebd00e88f8197fc8967a03b5e15abd73453.png
Type: image/png
Size: 74125
(09:53:41 AM) Me: Visitor uploaded: 0B0D18B6-6841-405C-B0CC-D2EC632F36CA.png
URL: https://v2uploads.zopim.io/2/V/8/2V8QVnmxElRJpaALu0mZxnX5NALwpcfJ/6a6ef2dd241981352ccfe4385e96ffd03ba5305b.png
Type: image/png
Size: 224399
(09:53:41 AM) Me: Visitor uploaded: 73926844-FB7D-47AB-8083-E07E543C8463.jpeg
URL: https://v2uploads.zopim.io/2/V/8/2V8QVnmxElRJpaALu0mZxnX5NALwpcfJ/12c546fe563f92cd6e0986e6742864bb80bf7610.jpeg
Type: image/jpeg
Size: 599445
(09:53:54 AM) Me: I know but It did charge my account
(09:54:07 AM) Alexis E: This is the latest transaction on your account
(09:54:09 AM) Alexis E: https://uphold.com/reserve/transactions/a2a709eb-286d-467b-aaa0-85171afd4c66
(09:54:11 AM) Me: twice because I tried twice
(09:54:15 AM) Alexis E: Let me check your screenshots
(09:54:22 AM) Me: its all Chinese
(09:54:47 AM) Me: glbpay or something one of your partners in China which runs the unionpay
(09:55:30 AM) Alexis E: Yes, unfortunately I don't speak Chinese
(09:55:39 AM) Alexis E: But this transaction shows as failed?
(09:55:58 AM) Me: Neither do I. should I report this to the police?
(09:56:05 AM) Me: the uphold account was not credited
(09:56:19 AM) Alexis E: You did not do such transaction?
(09:56:38 AM) Me: no I did. But was not credited
(09:56:48 AM) Me: the funds are missing. Stolen perhaps
(09:57:05 AM) Alexis E: Remember some transactions take around 1 to 2 business days
(09:57:16 AM) Alexis E: especially when you use SEPA Protocol
(09:57:16 AM) Me: oh really?
(09:57:22 AM) Alexis E: Yes
(09:57:35 AM) Me: never took that long before though
(09:57:48 AM) Alexis E: I would kindly advise you to wait such time and if you still don't see those funds, please contact us again
(09:58:19 AM) Me: and if it failed then the funds will return to bank or arrive at uphold?
(09:58:33 AM) Alexis E: If it fails they will return to your bank
(09:58:41 AM) Alexis E: The time span depends on the bank
(09:58:53 AM) Alexis E: Some banks take around 1 to 2 business days but others 15 days
(09:58:54 AM) Me: ok i see
(09:59:08 AM) Me: Should i contact my bank also?
(09:59:17 AM) Alexis E: Yes, please
(09:59:20 AM) Alexis E: Just to confirm
(09:59:20 AM) Me: maybe they know what happened?
(09:59:24 AM) Me: ok thanks
(09:59:38 AM) Alexis E: No problem
(09:59:42 AM) Me: i dont see why uphold would rob me. Y’all don’t need my money hehe
(09:59:47 AM) Alexis E: It has been an honor to serve you
(09:59:54 AM) Alexis E: Don't worry about that
(09:59:59 AM) Alexis E: Uphold is a reliable platform
(10:00:08 AM) Me: all my services here have been good until today
(10:00:16 AM) Me: ok. Hope it gets fixed anyhow
(10:00:30 AM) Me: maybe its my bank
(10:00:43 AM) Alexis E: I strongly suggest you to do all your transactions directly from the Uphold site
(10:00:53 AM) Alexis E: First of all, it's in english
(10:01:25 AM) Alexis E: But please wait for the two business days, if nothing happens, please sends us an email to [email protected]

If you'd like to add additional comments, please reply to this email.

​   ​
Your Uphold member support request (#238839) has been updated.

Pegasus7293
Dec 8, 3:48 AM MST

Chat started: 2018-12-08 10:46 AM UTC

(10:46:28 AM) Me: It was all done on the uphold site. Was the Chinese Yuan card.
(10:46:34 AM) *** Frank C joined the chat ***
(10:46:45 AM) Me: I’ll wait anyhow and contact the bank
(10:46:48 AM) Me: thx
(10:47:03 AM) Frank C: Anything else we can help you with?   
​ ​ ​
Dec 7, 4:53 PM MST

Chat started: 2018-12-07 11:46 PM UTC

(11:46:56 PM) Me: i sent u a picture
(11:46:57 PM) Me: I told u
(11:47:07 PM) Me: i cant keep chatting
(11:47:30 PM) *** Abinadab C joined the chat ***
(11:47:43 PM) Me: I can’t keep chatting
(11:47:53 PM) *** Enrique joined the chat ***
(11:47:54 PM) *** Abinadab C left the chat ***
(11:49:14 PM) Enrique: Zachary we will review what happend with the transaction and will let you know once is reviewed.
(11:53:38 PM) Enrique: I'll go ahead and close the chat window for now, but feel free to chat back any time if you have more questions. Bye for now!
(11:53:41 PM) *** Enrique left the chat ***

   ​
Your Uphold member support request (#238683) has been updated.

Pegasus7293
Dec 7, 4:46 PM MST

Chat started: 2018-12-07 11:37 PM UTC

(11:37:27 PM) Me: Hello?
(11:37:39 PM) *** Enrique joined the chat ***
(11:37:46 PM) Me: Did your recieve my email?
(11:37:48 PM) Enrique: Hello, Zachary...
(11:38:02 PM) Me: did you receive my email ?
(11:38:02 PM) Enrique: Let me check...
(11:38:10 PM) Me: I’m about to board a plane
(11:38:14 PM) Me: NO TIME
(11:38:25 PM) Me: No time
(11:38:43 PM) Me: comon guys
(11:39:19 PM) Enrique: Is not showing on the system yet.
(11:39:30 PM) Me: What is going on?
(11:39:44 PM) Me: i never got scammed like thsi before
(11:39:55 PM) Me: yall we’re trustworthy until today
(11:40:25 PM) Enrique: I recommend you to give it more time.
(11:42:08 PM) Me: Is that all you can say?
(11:42:15 PM) Enrique: I understand your point. but there is nothing on the system yet.
(11:43:10 PM) Me: For the transaction or my email?
(11:43:41 PM) Enrique: For the transaction, i got your email already.
(11:43:57 PM) Enrique: We will look into this.
(11:44:26 PM) Enrique: What does that error msg says?
(11:44:43 PM) Enrique: Can you tell me?

Pegasus7293
Dec 7, 4:28 PM MST

Chat started: 2018-12-07 11:13 PM UTC

(11:13:33 PM) Me: Not good
(11:13:41 PM) *** Abinadab C joined the chat ***
(11:14:03 PM) *** Enrique joined the chat ***
(11:14:03 PM) *** Abinadab C left the chat ***
(11:14:19 PM) Me: Hello?
(11:14:51 PM) Enrique: Hi
(11:15:06 PM) Me: ?
(11:15:32 PM) Me: I just paid 700 yuan to transfer from my card but got an error message. It debited my account but did not show up on uphold!
(11:15:35 PM) Me: I just paid 700 yuan to transfer from my card but got an error message. It debited my account but did not show up on uphold!
(11:15:38 PM) Me: I just paid 700 yuan to transfer from my card but got an error message. It debited my account but did not show up on uphold!
(11:15:43 PM) Enrique: Ok.
(11:15:48 PM) Enrique: Hi there, would you please take a screenshot of what you're seeing and attach it to this chat?
(11:16:56 PM) Me: Visitor uploaded: D6E643E1-DE3B-475D-ADF0-D797466FD025.png
URL: https://v2uploads.zopim.io/2/V/8/2V8QVnmxElRJpaALu0mZxnX5NALwpcfJ/1365c0835a4376a91b7f63bb2fe0c5af7f7e155c.png
Type: image/png
Size: 74125
(11:17:18 PM) Enrique: Don't understand Chinesse
(11:17:42 PM) Me: Neither do I
(11:18:03 PM) Me: are you kidding this is your customer service?
(11:18:08 PM) Me: translate it then!
(11:18:45 PM) Me: It charged my account but did not deposit to uphold!
(11:19:12 PM) Me: What is going on?
(11:19:29 PM) Me: Never had this problem before
(11:19:57 PM) Enrique: How much is that amount.
(11:20:21 PM) Me: I told u its 700 yuan
(11:21:28 PM) Enrique: where did you send it from?
(11:21:31 PM) Enrique: What platform?
(11:21:34 PM) Me: Dude
(11:21:45 PM) Me: it debited TWICE!
(11:21:54 PM) Me: What the fuck!!!
(11:22:07 PM) Me: its 1400 yuan!!!
(11:22:18 PM) Me: i did the transaction twice!
(11:22:29 PM) Me: why is it not in my uphold account?!
(11:22:42 PM) Me: what is going on?!
(11:22:55 PM) Me: its a china unionpay card!
(11:23:06 PM) Me: uphold !
(11:23:24 PM) Me: This is a disaster!
(11:23:40 PM) Me: yall better have my money!
(11:24:01 PM) Me: Hello?!?!?!?
(11:24:27 PM) Me: Whats your phone number?
(11:24:33 PM) Me: you aren’t responding
(11:25:21 PM) Enrique: We don't have phone lines, only chat or via email.
(11:25:39 PM) Enrique: I't was made with a credit card right?

Pegasus7293
Dec 7, 4:13 PM MST

Chat started: 2018-12-07 11:11 PM UTC

(11:11:28 PM) Me: I just paid 700 yuan to transfer from my card but got an error message. It debited my account but did not show up on uphold!
(11:12:02 PM) *** Enrique joined the chat ***
(11:12:29 PM) Enrique: Hello! Thanks for chatting with Uphold. How are you doing today?
(11:12:38 PM) Enrique: Would it be okay if I created a help ticket from this chat? I'd like to consult with another department and do a little research before advising you any further. We'll get back to you with next steps via email on your help ticket as soon as possible.