My friend is in the middle of a horror story with MtGox international wire transfer withdrawal and their customer service has been abysmal. He withdrew $1k worth to his brokerage account, but it didn't make it there for some reason (apparently because the name on the account was the name of the brokerage, but I don't quite understand this). He was told at that time his only option was to cancel it and pay additional fees coming back. So far, net money movement for him is none, his money has been inaccessible to him for a month and a half, and he apparently is going to be charged at least $100 for the privilege.
I find this state of affairs unconscionable for an entity the size of MtGox. I believe they should pay the extra fees out of their own pocket and find a way to give him his money, e.g. in bitcoins so he can cash out in some sane way like coinbase.com, bitfloor.com, campbx.com, fastcashforbitcoins.com, bitcoin-otc, or basically anything else.
This sounds like typical bank errors with wires, nothing to do with gox. The names didn't match so didn't work.
It takes forever and costs a ton of money to have a bank employee manually trace a wire to find the problem.
Obviously what you do is
- become all dna/eye scanned/super verified whatever by gox to be set up to receive wires
- transfer the minimum amount as a test
- verify it worked
- now transfer real amounts
I usually just withraw to gox code and get a wire from somebody on bitcoin-otc or just sell coins in person on localbitcoins. I haven't withdrawn any direct money from gox in a year or so