UPS and FedEx have been catching hell for a LOT of late deliveries that missed Christmas deadline. UPS and Amazon are offering partial refunds:
http://www.washingtonpost.com/business/economy/amazon-ups-offer-refunds-for-christmas-delivery-problems/2013/12/26/c9570254-6e44-11e3-a523-fe73f0ff6b8d_story.htmlAmazon.com and United Parcel Service said Thursday that they would offer refunds to customers who did not receive their Christmas orders on time, after a larger-than-expected surge in last-minute online shopping caught the shipping giant off guard.
Customers who failed to get their deliveries by Christmas Day will get $20 gift cards and refunds on shipping charges, Amazon said. UPS also offered refunds on shipping costs. FedEx did not promise refunds but said it would work with people affected.
I hope that's the only thing delaying your order.
The *worst* possibility? Do a Google News search for "UPS FedEx stolen off Porch" to see dozens of stories from all around the country of thieves following parcel delivery trucks on their routes and stealing the delivered items right off the porch where they had been left!
We've got a doorman 24/7 that handles all packages, no porch here...
I heard a lot about Fed Ex and UPS issuing apologies but nothing about USPS, which made me think they maybe didn't have problems. However, it seems increasingly clear that it's just USPS style to not own up to it, or anything.
I had a USPS customer rep ASSURE me that my package was at the post office down the street on 12/23. So first thing in the AM on Christmas Eve I went there. The woman behind the counter told me not only did they not have my package, but that their location doesn't receive ANY packages, ever. She said the closest place that might would be a sorting facility on the other side of town, and basically the customer service rep fucking straight up lied to me. The moron at the call center said she could see on her screen where it was, I've talked to 4 people since then who have indicated she lied. It got escalated, in a perfect world they find her and fire her fucking ass because a loser is a loser, PUT THAT COFFEE DOWN! Oh, have I got your attention now?
