But anyway, i did never receive this email (also not in spam). I will send it to you via pm and update this topic later.
EDIT:
User 'vastlikes' has not chosen to allow messages from newbies. You should post in their relevant thread to remind them to enable this setting.
First you created a scam accusation and didn't follow it up when they registered an account here and responded to the accusation and now they are offline. Now, how are we supposed to help you?
Perhaps continue engaging with support. If you actually got the service you wanted, then suggest you tell us here and mark the issue as resolved.