im an idiot because i didn't listen to those or wasn't sure if they were legit claims but i am certain now they are legit scammers. especially now that the price of bitcoin is so high. i couldn't get a transcript print out so i had to copy and paste. forgive me for the spelling errors and the length of conversation but they need to be brought down as a company that lies and cheats and is arrogant while doing so. they then when were proven wrong tried to use the fact that i have a deactivated account from before and claimed i had multiple accounts. no where does it say a deactivated account is considered an active account. they will prob change this and claim it does but it does not.
forgive if post not protocol.
Peter - Support Agent
You (change name)
hi since i never was given any welcome bonus BEFORE you guys changed the terms and moved it to 5mbtc. may i be given a decent amount of spins for the mixup. since it was 100 percent and 50 percent bonus you guys mistakenly didnt give me
Hello!
Welcome to VegasCasino.io!
May I have your username please?
You (change name)
slum333
Thank you.
Allow me a few moments please..
I'm sorry but I'm not able to add anything free at the moment.
You (change name)
but i wasnt given any welcome bonus
You have already received free bonus for your recent activity.
You (change name)
no no that was for one welcome bonus
Yes, your bonus was not applied since your deposit amount was below our minimum deposit amount to claim some kind of bonus.
You (change name)
this will be for the next deposit bonus that you guys promotions page promised
You (change name)
but you changed it last night]
You (change name)
it was 1mbtc
You (change name)
the night before
You (change name)
i have screenshot of it
5 mBTC is set up for a long time, our Tech team managed to change it recently.
You (change name)
so when i deposited it was for 1 mtbc
You (change name)
nope
I'm really sorry but I'm not able to add anything at the moment.
You (change name)
i have screenshot
You (change name)
of where it says that it was 1mbtc
if there is something else I can help you with, don't hesitate to ask .)
You (change name)
so are you saying that you are not goin to honor your promotions page
You (change name)
that was on your website at the time of deposit
You (change name)
and i have proof to show this
You have already receive free bonus for your recent activity.
You (change name)
it was supposed to be credited automatically and it wasn't
You (change name)
but you promote a first deposit and second
You (change name)
\and i never received my second bonus
Your bonus was not applied since your deposit amount was below our minimum deposit amoun to claim some kind of bonus ( 5 Mbtc ).
You (change name)
thats not true at the time i deposited it said 1mbtc was all you had to deposit
You (change name)
ill show you
I'm sorry it ended up that way.
You (change name)
if you were you would honor what your site says
You (change name)
at the time it said it
It was at the time but this 5 mBTC setup is already for a whole month. It just took time change everything accordingly.
You (change name)
not true
You (change name)
Screenshot_20171206-062908[4220].png
94.13KB png
You (change name)
this was last night
You (change name)
night
You (change name)
which is why i received the free spins because your site lied and now im asking to be given my second deposit bonus at the time of the deposit
You (change name)
it was 1mbtc
You (change name)
which is why they gave me spins last night as you stated already so my second bonus wasnt compensated as it should have been
I'm sorry if you are not satisfied with my answer but I'm really not able too add anything. If there is something else maybe I can help you with, please don't hesitate to ask.
You (change name)
sure find someone who can help me
You (change name)
ill wait
You (change name)
and the 25 reload deposit wasn't given to me either
You (change name)
and i deposited way over 5 mbtc
I can assure you that everything is 100% confidential.
It just took time from our Tech team to add everything accordingly.
You (change name)
that third deposit so im here to claim my bonus.
You (change name)
that your site guaranteed me that i wasn't given
You (change name)
you can add 25 percent to my 8 mbtc deposit
You (change name)
and just put in the difference
You (change name)
on my account now. because you failed to instantly credit it to my account as your terms states
You (change name)
it says nothing about coming to support to get the bonus
You (change name)
it says instantly credited.
You (change name)
and it wasn't
I'm really sorry but I'm not able to this since you have already spent your balance 😕 Please contact us in near future before claiming some kind od bonus so we can assist you.
You (change name)
no where in the terms does it speak of spent
You (change name)
and its YOUR SITES fault i never got it
You (change name)
so i see that you are not honoring your terms of the site
You have already received free bonus for your recent activity.
You (change name)
this is regarding my THIRD DEPOSIT which your SITE CLAIMS I RECEIVE A @% PERCENT bonus added to my deposit
You (change name)
that i never recieved
You (change name)
free spins isnt a deposit bonus bc thats not guaranteed money in free spins
If you continue to send your inquiry after I have responded to you several times. I will consider this as chat support abusemenet and I'm afraid you bill bet son 24 hours cooldown from chat.
You (change name)
you guys guaranteed me money to get my money and are you saying that you are not honoring that
You (change name)
no where have i been abusive
You (change name)
you must be a scam site then
You (change name)
im just waiting for what the site promised
You (change name)
to me
You (change name)
in order to get my money
It is far from beyond scam
You (change name)
then why arent you honoring your agreement
You have received free bonus for your recent activity.
You (change name)
no i did not
You can check with us again sometimes..
You (change name)
i received no 25 percent bonus
You (change name)
that your site promotes
You (change name)
on its front page
You (change name)
for my third deposit
You (change name)
so may i have my deposit reload bonus
You (change name)
you can credit it to my account
Your bonus was not applied since your deposit amount was below our minim deposit amount to claim some kind fo bonus
You (change name)
because that would be honoring your word
I'm really not able too add anything. If there is something else maybe I can help you with, please don't hesitate to ask.
You (change name)
no it wasn't
You (change name)
it was 8 mnbtc
You (change name)
which is more than 5mbtc
You (change name)
and your site didn't do what you said it would
You (change name)
which is credit my account
Yes but you need to enable bonus in Cashier" before making a deposit and it will apply automatically.
You (change name)
thats not my fault. thats the sites fault
You (change name)
there was no enable
You coud've also contact us in chat if you were not sure.
You (change name)
just like there wasnt one when you guys had 1mbtc
You (change name)
nowhere does it say to contact support for the bonus prior to spending. i shouldn't have to contact i did what you guys asked you should do what you promote
You (change name)
which was on my third deposit 8 mbtc
You (change name)
so you should credit my account with the 25 percent bonus
You (change name)
its a o brainer
You (change name)
no brainer
You (change name)
how can you promote this and then not give it
It is a duty to enable the bonus in "Cashier" before making a deposit if you want to use bonuses.
You (change name)
when the terms are met
You (change name)
there was no enable
They were just updated n no worries.
You (change name)
its your duty to do what you promote
I'm sure there will be plenty of reward for you in near future if you stay loyal like this.
You (change name)
so they werent working properly as you state
You (change name)
but i can assure you i wont
You (change name)
if im not given a simple promotion i was promised
You (change name)
and i will only conclude that you dont do what you say and i cannot trust you if you dont do what you say
You have been informed on how to use bonuses in the future. There is nothing to be done for past deposits as you were rewarded for those deposits.
You (change name)
nowhere does it say that in the terms
You (change name)
and you must follow the terms
You (change name)
correct
You (change name)
bc otherwise you can just make stuff up as you go
You (change name)
which is indicated of a scam site
https://vegascasino.io/about/bonus-terms You (change name)
ive read
You (change name)
and nowhere does it say that the button will be non working so you must contact support
Only one bonus can be active on the players account and may not be stacked, if you wish to take part in a new bonus offer kindly cancel your active bonus first.
You (change name)
i have no open bonuses
You (change name)
ive never had open bonuses
By enabling a bonus or using bonus funds for play, the player has accepted and agreed to all the above Terms and Conditions and any other requirements or conditions stated in the promotional material and the general Terms and Conditions.
You (change name)
so wheres my bonus then
You (change name)
there is no bonus enabled
You (change name)
your bonus was broken as you stated
You may find bonuses in the Cashier under Open Bonuses.
You (change name)
nope
You (change name)
ill show you
You (change name)
Screenshot-2017-12-7 Bitcoin Cashier - Deposit btc at VegasCasino.png
18.96KB png
You (change name)
there is no enable
Unfortunately, bonuses have been disabled by the system. But you will have Free spins available for your lost deposits from accumulated deposits of 5mBTC or more.
You (change name)
never was even when i complied with your promotion tewrms and deposited 8 mbtc
You (change name)
all im asking is for you to honor or compensate me now for the mixup
You had to have activated the bonus before depositing to apply it automatically or come to chat so chat agents could do that for you. As you spent those funds the bonus could not be applied to zero balance.
You (change name)
bc nowhere does it say that
You (change name)
in the terms
And you were awarded Free Spins for that.
By enabling a bonus or using bonus funds for play, the player has accepted and agreed to all the above Terms and Conditions and any other requirements or conditions stated in the promotional material and the general Terms and Conditions.
You (change name)
so you pronmtion is for the first second and third deposit
You (change name)
and free spins isnt a bonus
You (change name)
its not guaranteed money as you promised
Free Spins are Bonus also.
You (change name)
hey its not me that promised me money. you cant just make the rules up as you go unless you want to known as scammers
You (change name)
at bitcointalk
That is your opinion, unfortunately. 😞
You (change name)
so are you not honoring your guaranteed money promotion
You (change name)
because it will be everyone opinion unfortunately
Offer is valid before players start playing with their deposits.
You (change name)
if you dont honor your terms and promotions
You (change name)
it doesnt say that.
You (change name)
and how can it be valid if the button is broken
For lost deposits without bonuses players receive Free Spins as a bonus reward.
You (change name)
but it doesn't state free spins
You (change name)
it clearly state guaranteed bonus money
Nowhere does it state Free Spins as it is a special offer claimed by Chat agents.
You (change name)
by guaranteeing you deceive players into thinking they will be given valid bonus money
You (change name)
exac;lt
You (change name)
exactly
You (change name)
no where doe it
You (change name)
it states a loading of bonus money
You (change name)
50 percent of deposit
You (change name)
100 percent of deposit
You (change name)
25 percent of deposit
That is second deposit bonus that is valid fr deposits from 5mBTC or more.
You (change name)
so you are misleading players
You (change name)
yes and the third
You (change name)
deposit
You (change name)
of 5mbtc or more
You have been marked with Multi Accounting tag.
You (change name)
which if you look on my deposit page it it in plain english there
The bonuses have been disabled for this account.
You (change name)
so you are scammers
You (change name)
'scammers
Good bye.
You (change name)
well ill be sure to let the forums know. because i do not have mulitlpe account
You disliked this conversation
13:16
You (change name)
excuse me i do not have multiple account
The system has linked you to other accounts. And your bonuses have been disabled by the system.
You (change name)
so you are scamming people with your false promotion and then in order to keep scamming you claim i have mulitple accounts
You (change name)
i have no other accounts
You (change name)
what accounts do you speak of
You (change name)
id like to know what active accounts i have
You (change name)
whats the name of these accounts
You (change name)
so you are scammers
You (change name)
well ill let everyone know how this transcript went and that you guys lie about your promotions
Onmy2 100% Device match. So please this chat will be closed.
You (change name)
thats deactivated
You (change name)
thank you very much
Thank you. Fair well.
You (change name)
and nowhere does it state you cant have a deactivated account
You can not have more than one account.
You (change name)
so its your site that is the scammers
You (change name)
i doint
You (change name)
deactivated
You (change name)
that means not active
Than you should have not make another.
You (change name)
you deactivated it and no where does it state you cant do that
You (change name)
where does it say that
Multiple accounts are not allowed.
You (change name)
you should not scam players
You (change name)
its not multiple because i cant access it
You (change name)
how is it multiple if i cant access it
You (change name)
the account is no longer an account
So you are aware of the rules of the Casino from before? Yes?
You (change name)
the rules you broke
You (change name)
the rules you broke yes i see now.
Terms and Conditions are the Ruled players need to read befor playing in every online casino.
You (change name)
its fine. i will not be playing with scammers
You (change name)
yes you dont read them,
Thank you for that.
You (change name)
because you scam people
Please read Terms and conditions.
You (change name)
because no where does it stae you cant have a deactivated account and active one
You (change name)
provide me with the evidence it says an active account is the same as a deactivated account
You (change name)
you cant
You (change name)
bc it doesnt exist
You (change name)
just like you guys wont be existing much l;longer cuz everyone knows you are scammers and i will reiterate that fact
You (change name)
thank you for this transcript
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