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Topic: Visa Confirms That Coinbase Wasn't Fault For Overcharging Customers (Read 122 times)

brand new
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sr. member
Activity: 476
Merit: 259
Just wow. Visa doing duplicate transactions is a big blunder on them cause if someone did a $10,000 buy on their credit card from coinbase then they would of received a double charge costing them $20,000 and probably causing their card to go over the limit then charging them a fee going over that hard limit.
Sheesh what a mess. Embarrassed
Yep that's crazy, it can make innocent people to get into a real panic mode.
I am glad to see that it wasn't coinbase double charging but it was visa, I just can't understand how a big organization such visa can have this flew, don't they have people who checks the system,double-charge is not a very hard thing to determine.
I guess that even big companies can have novices mistakes.
hero member
Activity: 756
Merit: 505
Still something to be disappointed about a service. There should always be something that could have been done by the service that could have prevented any damage to any user it has. Also if it did happen, the public and the persons affected should be informed and, for the latter, compensated for the damage caused. Well no one is perfect even big companies makes their mistakes. Let's all just hope it doesn't happen again in the future.
member
Activity: 340
Merit: 15
Just wow. Visa doing duplicate transactions is a big blunder on them cause if someone did a $10,000 buy on their credit card from coinbase then they would of received a double charge costing them $20,000 and probably causing their card to go over the limit then charging them a fee going over that hard limit.
Sheesh what a mess. Embarrassed
hero member
Activity: 2842
Merit: 772
I guess we also have to understand where they are coming from. Recently there has been a lot of issues with trading platform not just Coinbase to be fair. So we can't blamed people who lost money here to start pointing fingers at Coinbase.

But its good to hear that Visa has set the record straight. And do hope that everyone who have lost will get their accounts refunded. All's well that ends well.

But I agree with you, this is really a good lessons to learn, wait and see what the issues is before you draw your conclusion that you might regret.
sr. member
Activity: 476
Merit: 259
Pretty nice to see that Coinbase wasn't fault for the issue after all, people were jumping for conclusions without even investigating the case.
The main bug was that Visa duplicated charges for some reasons, but they now refunded all the charges that were made in wrong, and those who had any problems are going to see the money back in their account in the next few days.

I think it's a lesson for us to learn, never jump for conclusions, because when it comes to the crypto market, nothing is wrote in stone.
For the full article:


https://techcrunch.com/2018/02/16/visa-coinbase-not-at-fault/


Would like to hear opinions from people who lost money in the bug.
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