Walletbit - Are they answering tickets these days?

rudrigorc2

legendary

Activity: 1064

Merit: 1000

Quote from: Kris on June 12, 2013, 07:17:35 AM

Quote from: rudrigorc2 on June 12, 2013, 03:20:10 AM

Receipt

This is to confirm that you have created an order at Avalon of 1xx.00000000 BTC
Payment Details

   Date: February 2, 2013 05:40:25 PM
   Amount Paid: 1xx.00000000
   Batch Number: 16150
   Txid: xxxx

I sent email may15, got this answer only in June 4th, but that does not solve my problem! I opened this ticket to ask about the order number, expecting to use that to open ANother ticket in Avalons support. So where is the order number?

It's all the information WalletBit received processing the payment for your order. WalletBit do not collect customer details and information. Avalon will most likely be able to look up your payment by Batch Number.

Regards
Kris

Alright, then I will use that number, thanks.

Kris

donator

Activity: 640

Merit: 500

Quote from: rudrigorc2 on June 12, 2013, 03:20:10 AM

Receipt

This is to confirm that you have created an order at Avalon of 1xx.00000000 BTC
Payment Details

   Date: February 2, 2013 05:40:25 PM
   Amount Paid: 1xx.00000000
   Batch Number: 16150
   Txid: xxxx

I sent email may15, got this answer only in June 4th, but that does not solve my problem! I opened this ticket to ask about the order number, expecting to use that to open ANother ticket in Avalons support. So where is the order number?

It's all the information WalletBit received processing the payment for your order. WalletBit do not collect customer details and information. Avalon will most likely be able to look up your payment by Batch Number.

Regards
Kris

rudrigorc2

legendary

Activity: 1064

Merit: 1000

Receipt

This is to confirm that you have created an order at Avalon of 1xx.00000000 BTC
Payment Details

   Date: February 2, 2013 05:40:25 PM
   Amount Paid: 1xx.00000000
   Batch Number: 16150
   Txid: xxxx

I sent email may15, got this answer only in June 4th, but that does not solve my problem! I opened this ticket to ask about the order number, expecting to use that to open ANother ticket in Avalons support. So where is the order number?

rudrigorc2

legendary

Activity: 1064

Merit: 1000

Quote from: Kris on June 01, 2013, 08:20:32 AM

We try to accommodate everybody in appropriate time, but sometimes it's just not possible. Embarrassed

You had the time to come here and I still dont have an answer...

Why?

rudrigorc2

legendary

Activity: 1064

Merit: 1000

I see your pain my ticket is marked as critical priority, but one week ? Sad

Kris

donator

Activity: 640

Merit: 500

We try to accommodate everybody in appropriate time, but sometimes it's just not possible. Embarrassed

rudrigorc2

legendary

Activity: 1064

Merit: 1000

Im having a hard time communicating with walletbit, they answer my ticket like this:

Hi I am xxxx, I will have yyyy to check on your case.
Thanks.

Then, I receive one email from yyyy:

Hi, I am yyyy, I will check your case and get back to you soon.
Thanks.

Its been a week now and nothing.

Is this a serious company?

I cant even see a telephone number to contact them.

If anyone from walletbit is watching this is my Ticket ID: EVP-159-76895

Topic: Walletbit - Are they answering tickets these days? (Read 778 times)