Warning about CEX.io ghash.io | Bitcointalksearch.org

Dizzee

newbie

Activity: 36

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Quote from: rammy2k2 on April 14, 2015, 11:24:08 AM

Quote from: SirChiko on April 14, 2015, 06:42:15 AM

Quote from: Vortex20000 on April 09, 2015, 11:54:13 AM

Customer service at most big places is bad. Generally.

I can confirm that, but it's more of company uncompatibility as they have too small support team and too many customers=backlog.
I don't think it would be so hard to hire few more workers for this and make customers satisfacted and always comming back, not leaving after first problem cuz customer support is busy.

Actually thats not true at all, cex have the best support team i know ; they always reply in 10mins to 3 hours.

NOT!

Quote from: defcon23 on April 14, 2015, 09:19:44 AM

Have you tried to send an Email to their support service ?, and sign a message with the bitcoin adress you're using on ghash.io , to prove you're the owner of this account , and then request a reset of your 2FA Wink

I have sent 1 email a week for 6 weeks to [email protected]

and not received a single response

rammy2k2

legendary

Activity: 1974

Merit: 1003

Quote from: SirChiko on April 14, 2015, 06:42:15 AM

Quote from: Vortex20000 on April 09, 2015, 11:54:13 AM

Customer service at most big places is bad. Generally.

I can confirm that, but it's more of company uncompatibility as they have too small support team and too many customers=backlog.
I don't think it would be so hard to hire few more workers for this and make customers satisfacted and always comming back, not leaving after first problem cuz customer support is busy.

Actually thats not true at all, cex have the best support team i know ; they always reply in 10mins to 3 hours.

defcon23

legendary

Activity: 1120

Merit: 1002

Have you tried to send an Email to their support service ?, and sign a message with the bitcoin adress you're using on ghash.io , to prove you're the owner of this account , and then request a reset of your 2FA Wink

Dizzee

newbie

Activity: 36

Merit: 0

Quote from: bitboy11 on April 13, 2015, 01:29:04 PM

I trade on Cex and I've had some difficulty logging on in the past due to their 2-factor login authentication. I reported the issue on their blog since I couldn't sign in to their Support Centre. Within 2 days, an administrator replied asking me to send an email from the address I signed up with and to provide as many details as I could about the account, such as balances, account creation date and so forth. They then disabled my 2-factor settings for me. Perhaps you should try this.

I'll try that
any particular blog or just any random blog?

SirChiko

legendary

Activity: 966

Merit: 1000

Quote from: Vortex20000 on April 09, 2015, 11:54:13 AM

Customer service at most big places is bad. Generally.

I can confirm that, but it's more of company uncompatibility as they have too small support team and too many customers=backlog.
I don't think it would be so hard to hire few more workers for this and make customers satisfacted and always comming back, not leaving after first problem cuz customer support is busy.

bitboy11

hero member

Activity: 534

Merit: 500

I trade on Cex and I've had some difficulty logging on in the past due to their 2-factor login authentication. I reported the issue on their blog since I couldn't sign in to their Support Centre. Within 2 days, an administrator replied asking me to send an email from the address I signed up with and to provide as many details as I could about the account, such as balances, account creation date and so forth. They then disabled my 2-factor settings for me. Perhaps you should try this.

rammy2k2

legendary

Activity: 1974

Merit: 1003

They reply to me somewhere around 2-3 hours for my tickets, always.

Dizzee

newbie

Activity: 36

Merit: 0

Quote from: dezoel on April 09, 2015, 08:36:20 PM

same with me, I forgot to backup authenticator and I can't login, so I sent email to support. They ask my balance, GHS, BTC, and last login. I forgot it, and now I leave my account.. Sad

how long you have to wait?

dezoel

legendary

Activity: 2044

Merit: 1075

Leading Crypto Sports Betting & Casino Platform

Quote from: ndnh on April 10, 2015, 05:55:13 AM

I don't even remember my password actually. Undecided

May be a few cents left. And I never set the 2FA. (Always had to click "skip", "confirm" and stuff while I login)
since I already hated 2FA by the time.

I think 2FA is not actually worth it. I never got hacked yet, but setting 2FA has locked me out around 3 times till now.. and 2 times the account (not CEX.io) was lost.

3 account loss because 2FA ( not only cex.io ), exchange with some coin and cloudmining...

ndnh

legendary

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New Decentralized Nuclear Hobbit

I don't even remember my password actually. Undecided

May be a few cents left. And I never set the 2FA. (Always had to click "skip", "confirm" and stuff while I login)
since I already hated 2FA by the time.

I think 2FA is not actually worth it. I never got hacked yet, but setting 2FA has locked me out around 3 times till now.. and 2 times the account (not CEX.io) was lost.

dezoel

legendary

Activity: 2044

Merit: 1075

Leading Crypto Sports Betting & Casino Platform

same with me, I forgot to backup authenticator and I can't login, so I sent email to support. They ask my balance, GHS, BTC, and last login. I forgot it, and now I leave my account.. Sad

arallmuus

legendary

Activity: 2562

Merit: 1414

It is actually to early to give a warning just because support hasnt give their answer to you yet, you can try to make a new account and ask for help in the chatroom , so that they notice you

just for a heads up if you will use google authy 2FA for the other sites

You can actually set up a the same 2FA in different phones and your computer for safety precautions just incase things like this happen again, as for myself, I got 2 on my phones and 1 in computer for each sites that use 2FA, just for safety if anythings happen to my phone or computer

Vortex20000

hero member

Activity: 504

Merit: 500

sucker got hacked and screwed --Toad

Customer service at most big places is bad. Generally.

favdesu

legendary

Activity: 1764

Merit: 1000

never had any issues with 2FA.

Google 2FA: you can download paper codes in case something happens

Authy: you can use the chrome app.

If you don't lose your phone number / google account you're pretty much secured.

Dizzee

newbie

Activity: 36

Merit: 0

I'll try twitter

When I say I have sent 3 emails.. I have waited a week between each email (to give time to reply).

Raimonn

legendary

Activity: 1470

Merit: 1001

Try to contact to his comunity manager on twitter, sometimes is faster contact with its community manager than sending mails to support account.

Dizzee

newbie

Activity: 36

Merit: 0

I can and have reinstalled authenticator (I could reinstall on another phone but what would be the purpose?).

I use Googles authenticator app http://goo.gl/Jyr3YK

It got uninstalled when I sent my phone off to be fixed and they factory reset it... (but, to best of my knowledge, large OS updates, uninstall many apps and then re-install them automatically as part of the upgrade process, it is a known problem with (some/this) authenticator that it doesn't save the accounts (hence the need for authy?)... I didn't know this at the time... I was not aware of any benefits to using authy, never crossed my mind that un-installing and then re-installing the authenticator app would cause this issue... Josef27, seems silly to need a third partry app to make a security app functional in real world situations?)

http://goo.gl/YUORtK others are having similar issues, sadly the link they supply to googles specific issue is a dead link.

The authenticator does not appear to save accounts. (This whole authentication process is still new to me, so I am finding these problems as they arrive).

To add an account to the authenticator it requires a special code, to get that code I need access to my account... catch 22

Josef27

hero member

Activity: 784

Merit: 1000

Quote from: Dizzee on April 09, 2015, 04:12:06 AM

Just thought I'd both share this and (hope they are reading this an do something)

I have an account with cex.io / ghash.io

I have bitcoins in my account.

I smartly set up 2 step verification.

All good yes?
One of the problems with 2 step verification (using the phone app) is that if you swap, lose, or simply upgrade the software on your phone or anything that means you need to re-install the authenticatior app You need to access your account to set it up again. The problem with cex is there is no way to access your account without the authenticator. All my emails to CEX.io have been ignored (to the point where I have no idea if they are receiving them... and of cause it is impossible to submit a ticket without first logging in.

anyway... my experience with cex, enjoy Roll Eyes

I'm using Authy and I didn't experiencing this problem because my authenticator tied into my phone number.
Even I changed my phone or upgrade it, I won't lose it unless I lost my SIM card.

Also why upgrading the phone software need to reinstall the authenticator app?

defcon23

legendary

Activity: 1120

Merit: 1002

cant you reinstall your authenticator app on another phone? that's should solve the problem.. Wink

Dizzee

newbie

Activity: 36

Merit: 0

Just thought I'd both share this and (hope they are reading this an do something)

I have an account with cex.io / ghash.io

I have bitcoins in my account.

I smartly set up 2 step verification.

All good yes?
One of the problems with 2 step verification (using the phone app) is that if you swap, lose, or simply upgrade the software on your phone or anything that means you need to re-install the authenticatior app You need to access your account to set it up again. The problem with cex is there is no way to access your account without the authenticator. All my emails to CEX.io have been ignored (to the point where I have no idea if they are receiving them... and of cause it is impossible to submit a ticket without first logging in.

anyway... my experience with cex, enjoy Roll Eyes

Topic: Warning about CEX.io ghash.io (Read 1455 times)