Warning: Bitmixer.io Scam - Support Unresponsive

Lauda

legendary

Activity: 2674

Merit: 2965

Terminated.

Quote from: apple33847 on March 14, 2017, 11:41:34 PM

Sent their support another e-mail about 3 days ago. Still no response.

Thanks for all your help so far, Lauda. I hope we get to the bottom of this!

Did you even read this thread? It was already resolved:

Quote from: BITMIXER.IO on March 12, 2017, 11:52:55 AM

Quote from: Lauda on March 12, 2017, 03:09:45 AM

Quote from: BITMIXER.IO on March 12, 2017, 03:58:00 AM

Hi, could you please pm or public your Letter of Guarantee?
Warning to all. Please be careful and always check the URL in your browser as well as Letter of Guarantee. Currently there are lot of phishing sites, like bitmiixer.io or bitrnixer.io

PM sent.

The letter you sent is signed by 1BitmixUUEGGACPeKciTkxr6TaLUnYgekM, meanwhile our address is 1BitmixerEiyyp3eTLaCpgBbhYERs48qza. So it is not our Letter of Guarantee, seems user been scammed by one of phishing websites.

About google ads of phishing websites. Please send report using this page: https://support.google.com/adwords/troubleshooter/4578507?hl=en&rd=1#ts=6006595
The more reports sent, the faster scammers will be banned. Unfortunately they appear quickly with new domain names.

In other words, you used a phishing Bitmixer website and not the real one.

BITMIXER.IO

sr. member

Activity: 261

Merit: 265

Quote from: apple33847 on March 14, 2017, 11:41:34 PM

Sent their support another e-mail about 3 days ago. Still no response.

Thanks for all your help so far, Lauda. I hope we get to the bottom of this!

Please always check the site from where you sent support request. We operate strongly from https://bitmixer.io. Our support team usually respond in 20-30 min.

apple33847

newbie

Activity: 5

Merit: 0

Sent their support another e-mail about 3 days ago. Still no response.

Thanks for all your help so far, Lauda. I hope we get to the bottom of this!

Lauda

legendary

Activity: 2674

Merit: 2965

Terminated.

Quote from: Quickseller on March 12, 2017, 12:51:45 PM

You said:

Quote

while I was verifying one of my own letters.

I was also using Bitmixer for my own transactions around that time. Therefore, I messed up when checking the address from which the message was signed. I'm sorry for dragging this out, as I made a mistake by not double checking.

Don't worry though, I don't have any alts. Wink

Quickseller

copper member

Activity: 2996

Merit: 2374

Quote from: Lauda on March 12, 2017, 12:50:28 PM

Quote from: Quickseller on March 12, 2017, 12:49:26 PM

Quote from: Lauda on March 12, 2017, 12:13:29 PM

Quote from: BITMIXER.IO on March 12, 2017, 11:52:55 AM

The letter you sent is signed by 1BitmixUUEGGACPeKciTkxr6TaLUnYgekM, meanwhile our address is 1BitmixerEiyyp3eTLaCpgBbhYERs48qza. So it is not our Letter of Guarantee, seems user been scammed by one of phishing websites.

Oops! I must have messed up somewhere while I was verifying one of my own letters.

Posting from the wrong account?

OP sent me the letter of guarantee, which I have forwarded to Bitmixer when they've responded to this thread.

You said:

Quote

while I was verifying one of my own letters.

Lauda

legendary

Activity: 2674

Merit: 2965

Terminated.

Quote from: Quickseller on March 12, 2017, 12:49:26 PM

Quote from: Lauda on March 12, 2017, 12:13:29 PM

Quote from: BITMIXER.IO on March 12, 2017, 11:52:55 AM

The letter you sent is signed by 1BitmixUUEGGACPeKciTkxr6TaLUnYgekM, meanwhile our address is 1BitmixerEiyyp3eTLaCpgBbhYERs48qza. So it is not our Letter of Guarantee, seems user been scammed by one of phishing websites.

Oops! I must have messed up somewhere while I was verifying one of my own letters.

Posting from the wrong account?

OP sent me the letter of guarantee, which I have forwarded to Bitmixer after they had responded to this thread.

Quickseller

copper member

Activity: 2996

Merit: 2374

Quote from: Lauda on March 12, 2017, 12:13:29 PM

Quote from: BITMIXER.IO on March 12, 2017, 11:52:55 AM

The letter you sent is signed by 1BitmixUUEGGACPeKciTkxr6TaLUnYgekM, meanwhile our address is 1BitmixerEiyyp3eTLaCpgBbhYERs48qza. So it is not our Letter of Guarantee, seems user been scammed by one of phishing websites.

Oops! I must have messed up somewhere while I was verifying one of my own letters.

Posting from the wrong account?

Lauda

legendary

Activity: 2674

Merit: 2965

Terminated.

Quote from: BITMIXER.IO on March 12, 2017, 11:52:55 AM

The letter you sent is signed by 1BitmixUUEGGACPeKciTkxr6TaLUnYgekM, meanwhile our address is 1BitmixerEiyyp3eTLaCpgBbhYERs48qza. So it is not our Letter of Guarantee, seems user been scammed by one of phishing websites.

Oops! I must have messed up somewhere while I was verifying one of my own letters. The signed message is valid, but it is from that address and not the one by you. Anyhow, I'm glad that this has been cleared up. I've updated my previous post which stated that the signed message is valid (while in fact it isn't).

Quote from: BITMIXER.IO on March 12, 2017, 11:52:55 AM

About google ads of phishing websites. Please send report using this page: https://support.google.com/adwords/troubleshooter/4578507?hl=en&rd=1#ts=6006595
The more reports sent, the faster scammers will be banned. Unfortunately they appear quickly with new domain names.

It is probably one of the websites that 'LoyceV' mentioned, although OP could possibly tells us the exact one that he/she used. Time to report.

BITMIXER.IO

sr. member

Activity: 261

Merit: 265

Quote from: Lauda on March 12, 2017, 03:09:45 AM

Quote from: BITMIXER.IO on March 12, 2017, 03:58:00 AM

Hi, could you please pm or public your Letter of Guarantee?
Warning to all. Please be careful and always check the URL in your browser as well as Letter of Guarantee. Currently there are lot of phishing sites, like bitmiixer.io or bitrnixer.io

PM sent.

The letter you sent is signed by 1BitmixUUEGGACPeKciTkxr6TaLUnYgekM, meanwhile our address is 1BitmixerEiyyp3eTLaCpgBbhYERs48qza. So it is not our Letter of Guarantee, seems user been scammed by one of phishing websites.

About google ads of phishing websites. Please send report using this page: https://support.google.com/adwords/troubleshooter/4578507?hl=en&rd=1#ts=6006595
The more reports sent, the faster scammers will be banned. Unfortunately they appear quickly with new domain names.

Lauda

legendary

Activity: 2674

Merit: 2965

Terminated.

Quote from: BITMIXER.IO on March 12, 2017, 03:58:00 AM

Hi, could you please pm or public your Letter of Guarantee?
Warning to all. Please be careful and always check the URL in your browser as well as Letter of Guarantee. Currently there are lot of phishing sites, like bitmiixer.io or bitrnixer.io

PM sent.

Quote from: LoyceV on March 12, 2017, 03:08:03 AM

Quote from: BITMIXER.IO on March 12, 2017, 03:58:00 AM

Hi, could you please pm or public your Letter of Guarantee?
Warning to all. Please be careful and always check the URL in your browser as well as Letter of Guarantee. Currently there are lot of phishing sites, like bitmiixer.io or bitrnixer.io

They're always advertising on Google:
-snip-
Why does Google even allow this?

You need to keep reporting them as phishing to Google. I don't really know why their checks are so easy to mitigate. It happens a lot with wallet providers too (e.g. blockchain.info).

LoyceV

legendary

Activity: 3290

Merit: 16489

Thick-Skinned Gang Leader and Golden Feather 2021

Quote from: BITMIXER.IO on March 12, 2017, 03:58:00 AM

Hi, could you please pm or public your Letter of Guarantee?
Warning to all. Please be careful and always check the URL in your browser as well as Letter of Guarantee. Currently there are lot of phishing sites, like bitmiixer.io or bitrnixer.io

They're always advertising on Google:

Why does Google even allow this?

BITMIXER.IO

sr. member

Activity: 261

Merit: 265

Hi, could you please pm or public your Letter of Guarantee?
Warning to all. Please be careful and always check the URL in your browser as well as Letter of Guarantee. Currently there are lot of phishing sites, like bitmiixer.io or bitrnixer.io

DomainMagnate

hero member

Activity: 602

Merit: 500

Quote from: apple33847 on March 03, 2017, 10:15:01 PM

Used their service a few days ago. Got nothing. Support is unresponsive.

As of now, consider them a scam.

Will be glad to retract if someone from BITMIXER.IO can make this right.

Thousands of users use bitmixer and you are the only one complaining.You must contact their support and wait for their response.
Sometimes they have high work load and take time to respond.

Lauda

legendary

Activity: 2674

Merit: 2965

Terminated.

Quote from: apple33847 on March 09, 2017, 05:28:23 PM

Still no response from them. They are a scam.

Weird. I doubt the amount that you've used their service with is beyond trivial. I will ping them.

apple33847

newbie

Activity: 5

Merit: 0

Quote from: Lauda on March 06, 2017, 03:38:05 AM

Quote from: apple33847 on March 06, 2017, 03:10:41 AM

There you have it folks. Bitmixer.io has been confirmed as a scammer!

I highly doubt it. It is more likely to be an error on their end. Please be patient.

Still no response from them. They are a scam.

Lauda

legendary

Activity: 2674

Merit: 2965

Terminated.

Quote from: apple33847 on March 06, 2017, 03:10:41 AM

There you have it folks. Bitmixer.io has been confirmed as a scammer!

I highly doubt it. It is more likely to be an error on their end. Please be patient.

apple33847

newbie

Activity: 5

Merit: 0

Quote from: Lauda on March 05, 2017, 04:55:34 AM

Quote from: suchmoon on March 05, 2017, 12:58:30 AM

Quote from: apple33847 on March 04, 2017, 04:00:23 AM

Yes, I have the certificate. It shows my payment as confirmed, but after following the trail, there are unconfirmed transactions on their part.

Who do I send it to, since their support does not respond? I'll gladly PM it to one of you as evidence.

What "trail" are you following? There is no point to follow the money that you sent. Is there an unconfirmed incoming transaction to your destination address(es)?

The user has sent me the letter of guarantee that they've received from Bitmixer. It does verify. Following the transaction trail from his own sent money is indeed pointless as Bitmixer sends the amount from one of their own random addresses. In this case there is no transaction at all from the address specified by Bitmixer in the letter of guarantee to the forward address specified by the user.

There you have it folks. Bitmixer.io has been confirmed as a scammer!

Lauda

legendary

Activity: 2674

Merit: 2965

Terminated.

Quote from: suchmoon on March 05, 2017, 12:58:30 AM

Quote from: apple33847 on March 04, 2017, 04:00:23 AM

Yes, I have the certificate. It shows my payment as confirmed, but after following the trail, there are unconfirmed transactions on their part.

Who do I send it to, since their support does not respond? I'll gladly PM it to one of you as evidence.

What "trail" are you following? There is no point to follow the money that you sent. Is there an unconfirmed incoming transaction to your destination address(es)?

~~The user has sent me the letter of guarantee that they've received from Bitmixer. It does verify.~~ Following the transaction trail from his own sent money is indeed pointless as Bitmixer sends the amount from one of their own random addresses. In this case there is no transaction at all from the address specified by Bitmixer in the letter of guarantee to the forward address specified by the user.

Update: The letter of guarantee is not valid. See latest updates.

Quickseller

copper member

Activity: 2996

Merit: 2374

Do you have the 'letter of guarantee' that they provided when they told you which address to send to? If so can you post it?

To be fair, they are employing an extortionist, which by default makes them less trustworthy, however the expected behavior of this would be for someone to extort you by threatening to make public the transaction you want private, not to outright steal money from you.

suchmoon

legendary

Activity: 3654

Merit: 8909

https://bpip.org

Quote from: apple33847 on March 04, 2017, 04:00:23 AM

Yes, I have the certificate. It shows my payment as confirmed, but after following the trail, there are unconfirmed transactions on their part.

Who do I send it to, since their support does not respond? I'll gladly PM it to one of you as evidence.

What "trail" are you following? There is no point to follow the money that you sent. Is there an unconfirmed incoming transaction to your destination address(es)?

Lauda

legendary

Activity: 2674

Merit: 2965

Terminated.

Quote from: apple33847 on March 04, 2017, 04:00:23 AM

Yes, I have the certificate. It shows my payment as confirmed, but after following the trail, there are unconfirmed transactions on their part.

Who do I send it to, since their support does not respond? I'll gladly PM it to one of you as evidence.

Questions:
1) When did you create the transaction?
2) Did your transaction confirm? Did they send a transaction to you (implies an 'Yes' answer to first question)?
3) When did you contact their support?

apple33847

newbie

Activity: 5

Merit: 0

Yes, I have the certificate. It shows my payment as confirmed, but after following the trail, there are unconfirmed transactions on their part.

Who do I send it to, since their support does not respond? I'll gladly PM it to one of you as evidence.

Lauda

legendary

Activity: 2674

Merit: 2965

Terminated.

I've used them yesterday with a fair amount of Bitcoin. If they were a scam, I'd be in expectancy that they'd have scammed me as well.

Quote from: Lone Shark on March 03, 2017, 10:37:07 PM

1. Signed message from sending address.
2. The letter of guarantee from bitmixer.
3. The transaction ID of you sending an amount to the address bitmixer gave.

Indeed.

Geekphazm

sr. member

Activity: 244

Merit: 250

Have you checked the url is real bitmixer.io? Or the url is another phishing url? There were several phishing scam cases, and bitmixer.io is always the best mixer.

Lone Shark

sr. member

Activity: 588

Merit: 250

Probably what you can do is produce the necessary documents.

1. Signed message from sending address.
2. The letter of guarantee from bitmixer.
3. The transaction ID of you sending an amount to the address bitmixer gave.

This will prove the transaction is real.

bL4nkcode

copper member

Activity: 2142

Merit: 1305

Limited in number. Limitless in potential.

Much better if you move this thread to scam accusation board
https://bitcointalk.org/index.php?board=83.0

EDIT: It seems that the thread was moved already

Just make sure that you follow the format here
https://bitcointalksearch.org/topic/m.2774678

And put some supporting details for your accusation bitmixer is one of the trusted mixer here so make sure you're telling the truth.

apple33847

newbie

Activity: 5

Merit: 0

Used their service a few days ago. Got nothing. Support is unresponsive.

As of now, consider them a scam.

Will be glad to retract if someone from BITMIXER.IO can make this right.

Topic: Warning: Bitmixer.io Scam - Support Unresponsive (Read 1864 times)