Topic: [Warning] Purse.io is a scam (Read 4931 times)

Forgive me for raising the topic from the dead but I just want to share my story in every possible thread regarding purse.io that exists out there

basically, I (the seller) got scammed for 2.1 BTC at the time 9600 usd today over 16000 usd by the buyer Franko_Prime on their platform.
long story short- I have sold an ASIC unit there , for the first time in my life i signed up for that website and used their services. the buyer had over 61 reviews and claimed that I have sent the wrong item. A claim has been opened where i provided a whatsapp chat where the buyer admits that he has released the money and now its just purse that is holding it- a lie of course. also the tracking label  showed 2 boxes ( the asic and the PSU ) of a total weight of 8.5 KG where the buyer has taken a fake image of one not original box with a bunch of fans... if one uses his brains for just a second he would see that these fans can never weigh 8.5KG and that its only 1 box and not two.
They said that my evidence is not enough and have sided with the buyer. which has only provided a fake image which theoretically everybody can do.
I have sent them The below shown message, to several representatives after they have sided with the buyer, nobody cared enough to reply. I am now suing their asses.



Dear purse team,
Recently I have sold an L3+ bitmain asic unit for a price of 2.17795041 BTC to the member Franko_Prime on your platform Purse.io. this transaction ended up in me losing the asic unit, the electricity spent on during the time I mined for him while waiting to ship it to him and the BTC then transferred to him for that mining, and last but not least the above described BTC mount which in the current time of writing, is equal to 12,416.9090 USD according to coinmarketcap.com excluding your fees.
Your conducted escrow’s investigation on the matter of the opened case is at the least entirely amateurish and at the most criminal. The shopper Franko_Prime did not provide any solid evidence to back his claims that I am scamming him except a random made picture that does not coincide with any of the proof I have provided.
1. The DHL shipping label shows that 2 packages have been sent, while Franko_Prime shows only one in his fake picture.
2. The DHL shipping label shows a total weight of 8.5 KG for both packages, while what is seen on the image are a bunch of fans which clearly have a substantially lower weight.
3. The package shown on the image is not the same package as was shipped to him.
I demand to know based on which evidence from him, have you decided to rule in his favor. Needless to say that in the same way he could have simply taken an image of a package full with sand and presented it to you as evidence.
I have provided you with a DETAILED whatsapp conversation that shows in the last couple of lines of it that he said that he has already released the payment! On which I replied that there is still nothing at my balance, to which he replied that it takes time for purse to release the payment and when I was starting to get impatient with him, he opened a case. I have also provided a detailed DHL shipping label/invoice, I offered to contact DHL and ask for the exact dimensions of the shipping boxes so that it can be compared to his fake image and lastly I even sent you a message saying I am willing to undergo a liar detector test.
This should have all been enough evidence, but you messaged me saying that the evidence was not enough and ruled in his favor. Now I ask you again, what proof does he have? If you needed some more proof for me why not simply ask me? What is this hasty and unprofessional behavior on your side with taking 2.17795041 BTC away from me without a substantial investigation? Is it always the case when a highly rated user opens a case against a new user on your platform that you side with the former without conducting a thorough investigation?
I demand to see the proof provided by him that has caused you to rule the way you have. I also demand to be compensated for the FULL amount that I have lost due to your irresponsibility. If my demands will not be met I will take legal action against you and will not refrain from taking this case on various social networks such as facebook,twitter, bitcointalk and more. Also I will gather more information from users that have experienced the same amateurish and potentially illegal service from you and will consider filing a class action against you.
Also, I wonder how come I cannot access this on my previous Orders to be able and see the conversation fully.



bottom line. AVOID LIKE FIRE

I've had nothing but good help with purse.io, including Eduardo. One time I ordered something and I had to return it, but the earner was pulling a scam by contacting Amazon and saying that I never received the gift (so they could get the refund). Eduardo helped out by putting the coins back into escrow until the situation was resolved.

no reply yet from purse

still not solved.

I want to shine in on this also. As they are falsely advertising the referral bonus. I completed a total transaction of $52 and even on there website it says totaling $50 or more to receive bonus. I did talk to 2 people which 1 being a very ignorant person name Eduardo Gomez what ever his name is who said no it dont count because of some bs reason that is not mentioned anywhere on the site. Then i go to make a $10 transaction because some lady said that all i needed to get it and guess what another lie!. I should have received it because my total purchase was $52. Honestly i do not feel like screen shot because its not worhth the time but just wanted to add my cents. You can look up my name on there which is Manic and i too was caught in there scam. I refereed people also, which i feel bad did. These guys are bs and i hope they get what they deserve. they better get ready.

hello,
i have the same probleme purse.io ban my account with 400usd balance when i ask for withraw . i think they will scam exit

Then, it seems that OP really had such an account and that support is truly ignoring him.
Then, what about his funds?? Are you really saying that you will not release his funds held on that account??

Banning him from your service is your right if there was a violation, but taking his funds?? Even banks can't do that.
Or are you saying he stole those funds from you via some sort of glitch? Proofs?

Otherwise, can you point me/link me to your TOS where it says you're allowed to seize customer's funds if any violation of rules is done?
Is this even legal?

As for "It's against our policy to detail specifics publicly,", then how about between you(Purse.IO) and OP(customer)? If you are averse to discussing this in public, why do you refuse to settle the matter privately?

At least explain to him clearly why, what, how. Why he's banned, What led you to conclude that, and How to clear himself and recover his funds.
Ignoring the matter and refusing to explain your conduct is never a good indication in a company who deals with people's money, especially one who claims to have

still not solved.

yeah

purse.io closed your account while you have $300 BTC on it?

1- They don't want to show evidence, whether private or not.
2- I should get my balance withdrawn even if they got evidence, unless i owed them money before (which is not possible since i don't pay them?)
3- They never explained what does that mean.

PS: A month ago Skrill banned my account for having 2 reversed transactions, i had $200 balance there, they told me to login and withdraw my money and my account will get closed automatically.
This is an example of what a professional company would do, unlike Purse.

There is no use for Purse.io to be dishonest with their members. It could be a glitch from their security system wich showed a false positive or someone used your IP to join the site, shared ip or a family member, ect.
However i wonder about "insufficient balances". What does it mean in Purse ? I know what it means when it's my bank account but in Purse? How it's possible

Take screenshots of the history of your transaction to prove what took place. Sometimes people here claim they have been scammed and say that customer support doesnt reply but always remember that they could be lying. If I did everything I could and none of you believe me then what could I do? But its ok, its just the way it is.

The question is, and if it were you who is going through the same thing. What evidence would you give us to believe you?

If you really want the people here to believe you then you must find a way. Thats your problem. You claim to have been scammed but Pulse.io can also claim that you have created multiple accounts and tried to cheat them. So who are we going to believe? A newbie account or the reputable BTC service?

Attempting to give a "trusted" company the benefit of the doubt and play devils advocate at the same time.

1. Is there a serious problem with 1 or more employees at purse?
2. How would we raise the attention of the ceo/upper management to resolve the issue before it brings purse.io to the ground?
3. How do we identify the problem and resolve it without destroying a company that provides benefits to many..?
4. If the problem is company wide...how do we resolve the problem before more of the community(that's you and me) is effected?

Independent to this situation, my initial research indicates that purse falls under the "maybe there's some fine print or is this too good to be true?" thought process.

http://bittrust.org/purseio#reviews 

I'm not the only one with the locked balance issue apparently.

Well lets simplify something:

2 reasons to be angry...

1. it actually happened(metaphorically I would be murdering the unborn children of satan right now)
2. it didn't happen and he's not eliciting the response he desired.

Regardless...In the event that this is a legit concern...is the problem purse.io itself? or is it an isolated issue with 1 or more employees doing malicious things??

So many options here...might just be smoke...

Verdict is still out.

Yeah how am i supposed to prove it for you?

No I wont get out of the thread until the issue is resolved. What are you angry for? I have the same right as you to be here in this thread or in any thread for that matter. If you dont want some of the user's opinions here then why not make a self moderated thread.

So I will say again that more proof is needed because this is a very serious issue.

Eduardo once again banned my 3rd account which i used to ask him about withdrawing my balance, no comments. just /ban whenever i tell him i got locked balance and uploaded order id and proof.

Still being ignored by live chat Eduardo, active 15 mins ago.

Purse still didn't send me any "irrefutable evidence" or withdraw my btc.

http://bittrust.org/purseio#reviews
seems like am not the only one who recently got hit for no reason.

I don't care about the account, i care about the balance left. If they don't want me to deal with them for whatever reason, they have the right to do so.
But they don't have the right to take my money for themselves. I want my money withdrawn and i will consider this solved.

--------------------------------------------------------------

"They are scammers. I used my purse 6 months. Now they blocked my account without explanation. On my account there were bitcoins. Now they ignore me." (very similar to me, huh?)

What ever has happened I doubt you will have it resolved here on the forum.

Best send official emails requesting the evidence and how they can claim its irrefutable which to me sujests they have IP logs or Browser agent grabs that can link the accounts.

No...that's the "go ahead and take us to court" game.

playing the ignoring game again?

I didn't do shit there other than post guides and moderate/use SB and exchange currency. I'm not into fraud, i also retired long ago.
Nulled is not a "hacking" forum, its a forum full of skids using prebuilt tools and posting useless combos.
Also its listed in the forum rules that fraud is not allowed.

Publicly? how about you give me damn evidence privately? i sent you over 100 messages on live chats only to get a copy paste useless reply if i even get one.
I created multiple accounts to contact you, if you are claiming i had multiple accounts before that, why did you leave me do 27 orders? why did you choose to ban me right when an order is pending?
Whats wrong with cancelling orders? i didn't even get a warning.
How the hell did i scam the platform? i'm in no way paying you, am paying amazon and providing tracking. Orders are delivered successfully and with fastest shipping. No buyer ever complained to me about something or had his package not delivered/delayed.
I should have my money withdrawn if you want to close my account.

If its irrefutable evidence you should submit this to the OP.

Closing accounts with funds in it and from what I can see from the screen shots posted you did not give him any information that is irrefutable in any way.

When there are customer funds involved I would be very careful. Op could have legal standing against you unless you provide him with the evidence against him.

Good luck OP but the fact you said you were a MOD for a well known hacking / cracking group I can quite believe you made multiple accounts and attempted a scam but I have not seen any evidence to support this but I highly suspect it from what you said.

We have reviewed OP's case again and have not changed our decision. It's against our policy to detail specifics publicly, but we have irrefutable evidence OP created multiple accounts, cancelled orders, and/or attempted to scam the platform. No other response or comments about this specific case will follow.

Had no issues with purse. Sent btc, received gift card. No hassles...

Using their marketplace however is a different story...considering other users are involved.

For someone so honest and trustworthy as yourself...your words scream otherwise.

I wish you the best of fortune in your endeavors.

And I hope wholeheartedly that you are able to keep whatever happened to you from happening to others.

On a side note...I had to report purse.io as spam in my mail filter to keep them from sending me 3 emails a day.

Nulled.to   The epic skid forum that leaked 1000000's of members info...

Best keep away from there if I was you.. Mod or not.. U know its a fed honeypot

Yeah hold on, am gonna buy a hero account just to post this and not get ridiculed by other members because am a newbie here.

This doesn't strengthen your position. People often create accounts for malicious reasons...without any record here there's not much for us to base our belief on.

Also stating that your history is with a forum that spawns hackers doesn't create any trust either.

Give us a reason to trust you...we'd love to unearth another scam before it damages anyone else.

Otherwise you'll need to do this the hard way. Sorry.

No, i came to know purse.io from another forum which i was a moderator in. (nulled.to)
I just signed up here to post this.

No offense intended, but do you commonly use multiple accounts to achieve your purpose?

Date Registered:   December 27, 2016, 01:46:53 PM <--this is you

If you have 6 months of transactions with purse.io shouldn't you have a similarily aged 6ish month old btctalk account?

Creating a new account to slander a service...regardless of who's right and wrong, doesn't lend credibility to your argument.

Update: Eduardo (the support rep) just banned the account i was using to contact him when he had no explanation or proof for my ban.
He is also this member in bitcointalk https://bitcointalksearch.org/user/mookid-66209
@mookid

Then don't believe and fuck off the thread, thanks. The random forum has 700k+ members.

So what? Unless it is a staff of Bitcointalk thats claiming that Purse is scamming the people everywhere, I will not believe a newbie account who claims to be an exstaff of another random forum.

the newbie is ex-staff on another forum.
https://www.nulled.to/user/8-levathian

How many other people are being scammed the way you did by the way? Until its proven that Purse is a scam then I will not believe a newbie account and their claims. It would be just as easy to say that you tried to cheat their system.

Sent them another email and reposted on reddit, i don't suppose i will get my money back when their customer service itself is corrupt.

Have you sent them support mail?(Aside from live chat) If yes, then keep doing so. If not, then try it as well.
Also, try sending them messages on their facebook page. https://www.facebook.com/PurseIO/
Who knows where you might get a proper response.

Another thing is, looks like your Reddit comment was deleted/removed. How about you try posting another one there https://www.reddit.com/r/PurseIO/ , without the scam part? You might get a better response that way and they seem to have been active there 2 days ago.(they replied to another user)

yep my funds are locked in there and they ignoring me, i linked them my scam report thread on bitcointalk.

my reddit thread: https://www.reddit.com/r/PurseIO/comments/5kjgoc/purseio_banned_me_for_no_reason_scam/

So you have funds in there and they did not refund before locking your account?
Or at least any message to you on what needs to be done to retrieve those funds?

I took a look at their thread : https://bitcointalksearch.org/topic/ann-purseio-bitcoin-amazon-marketplace-save-10-25-on-amazon-wishlist-307922 , they seem to be having a lot of complaints lately.
Another thread complaining : https://bitcointalksearch.org/topic/purseio-has-gone-awry-selectively-scams-members-for-btc-1727934

It's horrible customer service, at the least.

meanwhile they investigate, i should at least have my btc withdrawn before locked.

Hold your horses. The word scam is thrown around very lightly here. Im sure theres a good explanation on the whole issue and there might be a glitch in their system or a group of hackers are taking advantage of the glitch. Either way, they should look into it and investigate.

edited, added screenshots.

Seems like this situations is already gaining attention/alarm on some users of purse.io.Just want to say that its better to post screenshots on your conversation with purse.io staff so that we could really able to see it ourselves regarding on this matter.I was planning to use this service because i would like to purchase an item from amazon and luckily i have read this information and makes my mind change if this case is true. Please move this thread to Scam accusations.

A website which most of you know is called purse.io, it allows people to order stuff from amazon for other users and get paid in BTC. They decided to ban my purse account for no reason, no email and no warning. When i started a live chat from another account the guy who talked to me said "Your account has been closed as it has been linked to other closed accounts with insufficient balances." Other accounts? Insufficient balance? I have done over 27 orders and had this account for 6 months and suddenly they decide i have multiple accounts and "insufficient balances" which i don't yet understand what the hell it means.
I sent him more messages wanting more explanation and he just ignored the messages (it said seen). I have also made a new dummy account just to see if hes actually online and he replied to the dummy account. I have also sent an email 2 days ago and no reply. There is an ongoing order on my account for a user supposedly paying me $300 BTC, looks like purse staff needed some money so they decided to rob a customer off.

I don't recommend anyone dealing with them.

Another user with the same issue: https://www.reddit.com/r/PurseIO/comments/5jonzr/again_my_account_was_disabled_for_no_valid_reason/








Another account checking if Eduardo  is actually online:


Also adding that i started another chat with another customer rep called "Stacey", she sent me the same exact message and when i asked for more explanation she was typing (the 3 dots rolling animation) and then cancelled what shes typing and ignored me for 5 hours while she was active (last active 15 mins ago)

Update: Eduardo (the support rep) just banned the account i was using to contact him when he had no explanation or proof for my ban.
He is also this member in bitcointalk https://bitcointalksearch.org/user/mookid-66209
@mookid

https://www.reddit.com/r/Bitcoin/comments/5kqh9f/purseio_account_locked_with_balance_scam/

31/12/2016: Eduardo once again banned my 3rd account which i used to ask him about withdrawing my balance, no comments. just /ban whenever i tell him i got locked balance and uploaded order id and proof.
1/10/20117: http://i.imgur.com/tWmaL9w.png seen with no reply.