Hello everyone,
I wanted to share my experience with Rollbit Casino and warn others about some troubling activities that I have encountered. Here are the key points:
- Account Registration and Activities: I was able to register with Rollbit in 2022 despite being from a restricted country. I completed KYC level 3 (soon after registration), and was able to deposit, gamble, withdraw, claim shares from NFTs, and trade futures for 2 years straight without any problem. However, this experience turned sour over time. Of course I lost it all.
- Customer Service Issues: My problems began after I interacted with Razer’s Twitter post about Rollbit transparency, where I had the (apparently bad) idea to state what were my concerns about their transparency, starting from non-doxxed staff just to cite one. Of course I was one of the few users that Razer didn't respond to, while he was responding to a lot of "well curated and specific targeted" questions from accounts with less than 100 followers and only Rollbit related post engagement - likes - retweets. Shortly after this engagement, I noticed that moderators began targeting me in chat, giving me mutes without reason. This escalated to a complete reset of my KYC, a permanent mute from chat, and restrictions across the website, without any warning.
- Support Agent Responses: When I contacted support, I received generic responses about KYC status being removed due to a "system update." Curiously, I seemed to be the only user affected by this. I run a community where gamblers discuss about strategies and chat, and none of them (except for one user who got deleted from Rollbit last year without any valid reason. "gery" you all know him was the only user I know who experienced a KYC reset) When I inquired further about a permanent mute in chat, the explanation given was vague and unsatisfactory. I was accused of evading chat restrictions of an alt-account, but when I clarified that I had a separate account with no chat permissions because of 0 wager, the support agent stopped responding. I wonder how they can say if one is an alt account.. by same IP login? well good luck then with all the VPN users out there..
- Missing Deposits [this is very bad]: Upon further investigation, I noticed that Rollbit had removed a significant number of deposits from my deposit history. Fortunately, blockchain transparency and my bank statements (for crypto purchases) allow me to track these transactions.
I am not updating screenshots or evidence here but I am willing to provide them if requested. I unfortunately did not store every single moment happened on this description, but I can show most of the crucial parts of it.
Please be cautious when dealing with Rollbit Casino. I believe these actions are highly suspicious and potentially harmful.
All of this without stating that their system is designed in a very intelligent way to steal money from users, resulting in service outages (or site bugs) the moment you are about to hit something (on their house games)
Example? Go on xroulette, auto bet 24/7, I am pretty sure auto bets will turn off the exact same round a very big multiplier is about to drop (or just a few rounds before). You will get the rollbit logo spinning, a validation issue, or a websocket error. You don't believe me? Go there, seek for users placing a lot of autobets, and ask them how many time did it happen. 1 can be a coincidence, 2 bad luck, 3 extremely bad luck, 90% of the times is fault by design.
BUT I'm not here to insinuate, just to report suspicious activities, and my personal story, which you are free to believe or not.
Stay safe and gamble responsibly.
or even better... don't gamble at all.