Well, it is a possible scam alert. They have not scammed e or anyone yet but I am warning all brothers and sisters here.
I am relating this exchange to that of bitpaction because they started the same way. They lack technical backup and reset people's passwords and GA without notice which they cannot resolve. If many people become affected and complain to them they will end up closing the site. That is what brought that bitpaction down, the technical team is below standard. They can't resolve a common GA issue.
Well you have a point about the technical aspects but this will not become a reference to scam allegations you should post this to the reputation section, but thanks for posting this we should all be aware of the issues this exchange has I would not trade on an exchange with below standard technical backgrounds.