Did you give them a full and proper tutorial on how to set everything up? Did you include ways of keeping things secure if they're physically near each other - eg don't create mnemonics in the office right next to each other (and write them down on papers everyone can see). Finding safe places to store the mnemonics etc... Perhaps adding additional ways to recover the mnemonic in case its lost (a separate piece of paper with the initial character or two of each word on it for example)
Is there a "young" partner if there's and older one and are you a cosigner? I'd recommend doing 4 of 6 and holding 3 keys yourself just in case two people screw up (or are they actually unlikely to do this)?
I have nothing to do with them for that side, I am just an outside person they bring in for network issues.
The problem is they have really good documentation guide for how stuff works and a procedures manual that covers just about everything. And nobody pays the slightest bit of attention to either one of them.
Everyone does everything, even stuff they should not be touching.
They have the same issue of a lot of small businesses have, "get it fixed now, we will do it properly later" and then later never comes.
If they had 150BTC sitting in there it would be one thing, however it's closer to 0.150BTC so it's less of an issue.
They have a lot of BTC going through but never much stored there, and if it stops flowing for more then a day or 2 it's going to be noticed.
-Dave