Vod would be the right contact person here...
@suchmoon
Why don't you add the date which could resolve the issue I think. Some people may get confused due to this. If possible, adding date would be helpful I think.
This is a little bit scary I was thinking of changing my password from time to time because of the many hacking, I sometimes log in to a public computer and I have to protect this account, but seeing that it's just a bug I feel relieved.