Bitstamp uses a shared wallet system, which means that payments can come from anywhere, not any address associated to your account. The coins that were returned either ended up at an address Bitstamp uses internally or at some random persons deposit address at Bitstamp. Either way, they won't be credited to your account automatically. Contact Bitstamp support (be warned, they're not very fast).
Some general notes:
- Ideally send coins only from addresses you control for this reason.
- Someone returning coins to the address it was sent from is a questionable policy. Better to ask users for a return-address.
Topic: What happens when a 3rd party service refunds a transaction to BitStamp? (Read 497 times)
December 12, 2013, 12:05:43 PM
December 12, 2013, 11:47:33 AM
Sorry I don't have an answer for your question as I've rarely used Bitstamp however I can give your thread a friendly bump so that someone who can help will have a better chance of seeing your thread and then post a answer to your quetion. Smiley
December 11, 2013, 11:43:16 AM
Situation:
Paid for a product to a 3rd party company using BitStamp's bitcoin withdrawal function, inserting the 3rd party company's BTC address as the destination address.
The 3rd party company decides to cancel the order and send the money back to the address the money originated from.
Will that refund automatically show up on the BitStamp account the original withdrawal was made from, or what's going to happen now?
Thank you in advance.
Paid for a product to a 3rd party company using BitStamp's bitcoin withdrawal function, inserting the 3rd party company's BTC address as the destination address.
The 3rd party company decides to cancel the order and send the money back to the address the money originated from.
Will that refund automatically show up on the BitStamp account the original withdrawal was made from, or what's going to happen now?
Thank you in advance.
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