I believe it is important for others on this forum that we keep these threads updated so that people can be appropriately informed. While CEX.io took 7 days to do this at least I have had a response from them.
I hope however this is a lesson to everyone on here just how bad things are getting with the Exchanges. This is no particular exchange - IT IS ALL OF THEM. I have had the same issues with Kraken and I completely gave up with Coinbase who had to be the most arrogant of any of the exchanges. It got so bad with Coinbase I had to buy Bitcoin back (at a crap rate) and move to LocalBitcoins where I sold them there.
The way the exchanges are behaving in terms of lack of support, lack of any function whereby they can be contacted, extended periods of time where you don't know where your money is and if you will ever see it again is going to drive serious regulation to control them which could destroy the market.
Come on Exchanges - stop treating your customers like CRAP!!
Cex.io joins the growing list of major exchanges facing problems with delayed withdrawals and support. Hopefully, this is added incentive for users to move away from centralised exchanges, or at least to check out and try P2P platforms. Granted, there isn't a perfect option but at least with P2P (and escrow) you only need to risk a certain amount, with some sort of guarantee you don't get on these big names. After trying so many options, LBC is still the one that works best for me.
You're right about all of them facing the same issues, new and old, they eventually get there. Let's get some steam put into dex, shall we?