Author

Topic: What is going on with CEX.io now? (Read 141 times)

legendary
Activity: 2968
Merit: 3684
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January 16, 2018, 12:10:09 PM
#5
As an update I can see that CEX.io has now processed my withdrawal for payment. I will update on when the money is credited to my Bank Account.

I believe it is important for others on this forum that we keep these threads updated so that people can be appropriately informed. While CEX.io took 7 days to do this at least I have had a response from them.

I hope however this is a lesson to everyone on here just how bad things are getting with the Exchanges. This is no particular exchange - IT IS ALL OF THEM. I have had the same issues with Kraken and I completely gave up with Coinbase who had to be the most arrogant of any of the exchanges. It got so bad with Coinbase I had to buy Bitcoin back (at a crap rate) and move to LocalBitcoins where I sold them there.

The way the exchanges are behaving in terms of lack of support, lack of any function whereby they can be contacted, extended periods of time where you don't know where your money is and if you will ever see it again is going to drive serious regulation to control them which could destroy the market.

Come on Exchanges - stop treating your customers like CRAP!!

Cex.io joins the growing list of major exchanges facing problems with delayed withdrawals and support. Hopefully, this is added incentive for users to move away from centralised exchanges, or at least to check out and try P2P platforms. Granted, there isn't a perfect option but at least with P2P (and escrow) you only need to risk a certain amount, with some sort of guarantee you don't get on these big names. After trying so many options, LBC is still the one that works best for me.

You're right about all of them facing the same issues, new and old, they eventually get there. Let's get some steam put into dex, shall we?
member
Activity: 158
Merit: 10
January 16, 2018, 11:35:35 AM
#4
As an update I can see that CEX.io has now processed my withdrawal for payment. I will update on when the money is credited to my Bank Account.

I believe it is important for others on this forum that we keep these threads updated so that people can be appropriately informed. While CEX.io took 7 days to do this at least I have had a response from them.

I hope however this is a lesson to everyone on here just how bad things are getting with the Exchanges. This is no particular exchange - IT IS ALL OF THEM. I have had the same issues with Kraken and I completely gave up with Coinbase who had to be the most arrogant of any of the exchanges. It got so bad with Coinbase I had to buy Bitcoin back (at a crap rate) and move to LocalBitcoins where I sold them there.

The way the exchanges are behaving in terms of lack of support, lack of any function whereby they can be contacted, extended periods of time where you don't know where your money is and if you will ever see it again is going to drive serious regulation to control them which could destroy the market.

Come on Exchanges - stop treating your customers like CRAP!!
CEX
legendary
Activity: 1227
Merit: 1003
January 16, 2018, 07:21:40 AM
#3
We are sorry to hear about such a delay. We have already increased the priority of your ticket in our system. You will receive an update from them in the shortest time possible.
member
Activity: 158
Merit: 10
January 15, 2018, 09:18:45 AM
#2
How are people ever going to have faith in Exchanges when they just ignore it when you have a large sum of money just stuck in pending status and nobody answers you.

IMAGINE GOING INTO A BANK AND THEY DID THIS - SOMEONE PLEASE FRIGIN ANSWER ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
member
Activity: 158
Merit: 10
January 15, 2018, 08:10:48 AM
#1
Why is it whenever I try to get my money out of any Exchange there are always problems. I have tried to withdraw a sum of money one week ago now and all I get is the following:

Bank transfer   Payment verification   We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.


Here are the facts CEX.io!!

  • It has been 5 Bank days now
    There has been no email from you
    I have sent support tickets that have been ignored
    This is to a Bank account you have sent to before
    I have sent a PM to CEX on this forum and he has ignored me to

My user ID is up102851403 and my support ticket number is 620788

PLEASE STOP MAKING ME BEG TO GET MY MONEY! I AM STRESSED AS THIS IS NOT A SMALL AMOUNT OF MONEY
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