I am a customer and i have so many questions for answer from the admin of pbmining..
You want to read this thread : https://bitcointalksearch.org/topic/recovery-program-beginning-in-january-for-pb-mining-customers-887871
Questions may go unanswered for awhile, but that is because there is a lot of work to do. Please be patient. Unfortunately it will be impossible to make everyone happy but a very honest attempt will be made.
For those who are wondering, the owner is not laughing all the way to Mexico. Losses have been substantial due to complete invasion of privacy and some very harsh blackmail that followed thereafter, involving thoughts of suicide over some matters, but there will be a strong attempt to make things right even if it is unsuccessful.