Windows 10 does not see Trezor in Electrum 2.7.17

kolloh

legendary

Activity: 1736

Merit: 1023

Quote from: Propulsion on January 15, 2017, 08:10:38 PM

Quote from: ?? on ??

Did you try swapping USB cable - you know that the stock cable from Trezor is of bad quality.

Yeah first thing I tried.

Bear in mind it still works through the web interface just not through Electrum itself at the moment.

Just to check, are you running the latest firmware on your Trezor? If not, you should try updating:
https://doc.satoshilabs.com/trezor-user/updatingfirmware.html

It doesn't look like other people are reporting the issue, so you might want to make a report at:
https://github.com/spesmilo/electrum/issues

I did see the a report that mentioned unplugging and replugging made their trezor work as shown in:
https://github.com/spesmilo/electrum/issues/2100#issuecomment-271840014

Propulsion

hero member

Activity: 658

Merit: 500

The Buck Stops Here.

Quote from: ?? on ??

Did you try swapping USB cable - you know that the stock cable from Trezor is of bad quality.

Yeah first thing I tried.

Bear in mind it still works through the web interface just not through Electrum itself at the moment.

Propulsion

hero member

Activity: 658

Merit: 500

The Buck Stops Here.

Using Electrum 2.7.17

Imported a Trezor hardware wallet last month using Electrum 2.7.14 everything tested fine. Electrum recognized the wallet and PIN and imported successfully.

Now as of today, I'm unable to connect to my Trezor through Electrum but can through the https://wallet.trezor.io website.

Error message is "Connection failed" when trying to load the wallet.

For troubleshooting attempted to set up a new hardware wallet, the error message is: "No hardware device detected. To trigger a rescan, press 'next'.

This is on a fully up to date Windows 10 machine. (ewww)

Known issue or just the computer?

Thanks!

Topic: Windows 10 does not see Trezor in Electrum 2.7.17 (Read 456 times)