Topic: wintomato.com - SCAM (confiscated withdrawal, awful support) (Read 731 times)

You do not need unnecessary font formatting like making it bold, larger font, coloring the font. Just post with normal formatting. It helps to read and also encourage to engage in discussion.

What you said are just words, would you please create a scam accusation against the service if you are a real victim. Make sure to present evidence otherwise it's just waste of time.

dude, as I said before, present your evidence to support your claim.

anyway, it's up to you whether to add your evidence or not I am just informing you that most likely no one will support your claim or even be interested as long as you fail to present your evidence. also, I am quite surprised that your account was not banned yet despite plagiarising parts of your accusation on your scam accusation thread.

be careful playing on wintomato
Many have been affected by this site's fraud

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it's just your alibi

the dealer will cheat to do everything to take your balance and cannot be withdrawn like other gambling sites
Look for a gambling site that doesn't cheat its users

The account of this user has been banned for having multi accounts, and he was conducted deposit bonus farming, when we identified his actions account was frozen;

I remember your thread. I know I posted in your thread questioning how wintomato knew who you are but that doesn't mean I support or believe what you say. anyway, you know if you could just provide evidence proving your claim you'd have the community's support but after a month you still fail to provide the necessary evidence to support your claim.

yes wintomato.com is scamer warning

I have watching this thread even though I didn't replied before, but since he left me with negative feedback without contact me first, so he's forcing me to reply in this thread.

If you have suspect he's using bot activities, why you let him to withdraw his money? while the third attempt you don't want to let him to withdraw, if you're believe your system are good enough to detect an abusers, don't let him to withdraw!

The images you provided above didn't tell anything if he was abusing your faucet, more over you didn't even stated it on your TOS!

However the tag have revised from negative to neutral since the @OP is inactive and there's no update anymore from his side.

Thanks for interesting advises !

I informed you about the existence of this scam accusation against your casino on 7 February. You were on the forum that day because I saw you online.


A week later, I posted in your ANN thread again mentioning the scam accusation and asking if you can share your side of the story:

He doesn't have to. He most probably just registered to inform the community and make the scam accusation thread. He isn't the first one to do something like that and he won't be the last one.

If that's true, you have to prove it. Just saying it doesn't make it true. Post some proof to convince the community he is a faucet abuser. I think that's the only way to remove your negative trust rating.

it's not about bias.

I am only trying to show you why you now have that negative feedback stuck on your profile over an issue which could have been resolved within a couple of days after the accusation was created. Try sending PMs to the people who left you negative feedback and ask them to look at your response and see if they can reconsider the feedback, but It's not a guarantee that they will change it.

Ok, fine,  if you thing that late response is solid ground for scamming acquisition, but I think that, there is a bias issue;


The website is used by thousands of players every day and none of them accused us in anything;

Thanks

He created an account on February 03, 2022 the same day he posted the accusation. So it's self-explanatory that the person only registered to make an accusation, which I have seen so many members do. He also did try to wait all the way through Feb, March and April 17th, where were you during all that time to counter the accusation?

It's your fault you had to wait until he was last active on 17 April to respond to the accusation 3 days later

He probably gave up on waiting and logged out for good.

And also due to your slow response, it seems you may never have this issue fully resolved.

Hello again !

And still you believe that he is organic user?

This guy has never come online after the fake accusations;



And due to his allegations we have red flag on our thread that' not fair !

The slow replies are going to harm your reputation here if you are not aware. I wouldn't want to imagine getting a problem when using your casino only for me to have to wait for over 4 weeks to just get one response.

My suggestion is at least get a representative who is in charge of monitoring all issues that come up and give appropriate response where necessary.

Thanks for your reply, I personally missed this typic, because we are engaged in site performance upgrade staff and when I spotted the issue was too late , but the user who reported us never came back here ... he was part of bot farmer group and his account was banned the amount has never been confiscated and he could withdraw most winnings ...

Nice to see that you are here to explain this situation. I am not sure how you say that support and Moderator tried their best because the Wintomato representative responded here after two months of creating the accusation. Even they are unable to explain the situation. You may have noticed that a DT member has tagged your account. You have answered this thread but didn't quote or mention any of them, so I guess they didn't get the notification yet. Try to knock them in PM regarding this matter and you can ask them to review this thread.

@Jawhead999, OP is also inactive here. But, Based on Wintomato's response, It looks reasonable to ban his account. I am not sure if any casino wants to ruin its reputation for such an amount.

Hello Again,

I am Poliperhonet, the admin of wintomato.com;

We are sorry for the late reply, as we were engaged in amazing updates which will be released soon;

Before moving to the case, would like to point out that we are one of the rare exemptions among many casinos, which lets the users to withdraw winnings from faucet;

Regarding this case: This user made deposit 500 DOGE and requested the withdrawal of 6000 DOGEs and we approved his big withdrawal 6000 DOGE:

https://live.blockcypher.com/doge/tx/40201cda3d63f86da2cfaca4a7665ede7457ff9dc3e79bf9beb298c83b378b01/


After the withdrawal the user had remaining balance of 164 DOGE and he was banned, the reason for ban was lately identified tricks (bot farming activities) he used for gaining the funds, only after approval we identified that his 6000 DOGE withdrawal was also gained though the combination of bot farming activities;

So he is blaming us that we are scam casino when he could withdraw and get approval for 6000 DOGE and only later we identified bunch of BOT farmers (around 1000 players) among them this user was also identified;

His initial request was rejected as our fraud detection system paused the transaction and he could make withdrawal on the second attempt (TX link: https://live.blockcypher.com/doge/tx/40201cda3d63f86da2cfaca4a7665ede7457ff9dc3e79bf9beb298c83b378b01/ ) Does this give him right to call us Scam Site?

1. In most 99% cases  the withdrawal is automatic for the users who have solid reputation, and only in rare cases manual approval is required by the admin;
2. His amount has not been confiscated but his account been banned;
3. Mods and support do their best to reply all questions and comments, but when the user is suspected in bot farming activities there his account is reviewed by admin;

No matter how many people trusted you guys or not. 1xbit is a known scam casino, Still, a lot of players trusted them. That's why they keep doing business in the market.


I don't think they can reveal it. I am also a moderator on another platform. It's forbidden to share how we detect bot activities. It could be the time difference between bet and faucet claims. As far as I know, They have an unlimited faucet. So, What they mean is, The OP created a bot. It's claimed Faucet and bet on Big payout, Claim again and bet again. The Bot repeats the same process until it hits a winning bet on the higher payout.




I didn't look at their Terms. But, Whoever the casino offers faucets, They don't allow faucet Farming and Faucet abuse. Using a bot to claim a faucet and hit bet automatically then claim the faucet again using a bot can be considered a Faucet abuse.

Obviously no one will say your casino is scam since they're played on your casino (though I don't know it's real visitors/players or bots). I also pretty aware of chat rules on every casino, you can't attack/say bad words about the site and you could get muted/banned for doing that.

You should explain the images you attach above and if possible you can add another proof to show us about the bot usage. However your TOS also not really clear enough, I don't find any rules about faucet or bot usage.

Our website is trusted by thousands of players, you can visit and ask in the chat room everything is open;

We agree with you our response was late this happened due to technical error;

I don't understand how this is proof that it was a bot.

I see faucet claim, lose the claim on 2 dice bets, repeated 3 times.  Is there some timing aspect or something that proves it was a bot?

2 Months+ and you decided to respond to the accusation today?

I agree with the negative feedback left on your profile. Judging from the screenshot and how you took long to respond. Your support is so poor and no one should put their money into your casino.

I might also add my negative feedback because of your actions.

i do agree that this kind of situation should be resolved in prompt manner. because people are watching and they will think of something fraudulent if you haven't given your side as early as possible. now, the OP may not respond here as he may already forgot his case and moved on. try to be early in resolving issues next time. the OP is right, the support is awful if you look at this case.

You may be right but can you point us to the exact rule in your terms and conditions that you believe this player violated! I may be wrong but I read the T&C and didn't find any thing related to the use of faucet or that prohibits the use of bots.

Having provably fair games doesn't mean anything if you will seize users' funds without a valid reason.

Also, this thread was created few months ago and OP contacted you via your official email, so what took you so long to respond?

Even your explanation makes sense, But where were you have been for the last two months? I have knocked the admin about it and told him that there is a scam accusation. Let's say you are right, Then why you have released his other withdrawals? Try to convenience the DT who has left negative feedback on your profile. I am not sure if they will trust you after two months.

Hello,

Your account was engaged in bot farming activities, which assumes gaining funds from bot actions, the action is simple: the user requests faucet and makes monotonous, high payout bets;

Before the deposit you gained substantial amount, around 2000 DOGE coins and then made deposit to cover your bot farming activities;


This is the screenshot of our fraud detection system which visualizes the activities (tap stands for the faucet and Dice stands for the single bet), which were tens of thousands:



And after BOT gained , you made deposit to hide your past actions ;


We are one of the most generous casinos, as we accept withdrawals even if the user wins from the faucet, but we have zero tolerance to the BOT faucet farmers who try to cheat the system; 

Don't try to mislead the community , we have instant deposits  and withdrawals and 100% provably fair system;
 

WTM

Yes, I created the flag and added the link to OP.

Thanks for keeping the right way in your life. This evokes respect and returns some hope.

have you created the Flag already? If yes, Edit the OP And Include your Flag link on the OP so it help's everyone to look and support/oppose the Flag. I am not a DT member. I don't know if my support/opposes worth anything. But, I will keep doing the right thing even if doesn't matter.
Their Admin Anil was my friend. But, if his casinos doing shit like this, I won't support his casino. I will always be on the right side. No matter if he is my friend or enemy. Even if my enemy does right things and my friend does wrong. I would support my enemy. Anyways, good luck mate. Hope you will get a solution since this is not that big amount.

Done. Thanks for your support!


Thank you, I will try.

Well, As far I know. Wintomato is a Sister casino of Casinoroyale.bet. Casino royale had a few Scam accusations before. You may check it from here.

"Scam Warning" (WITH PROOF) www.casinoroyale.bet proved not provably fair -
i got scamed by casinoroyale.bet
(Scam Alert) www.casinoroyale.bet is a scam casino


About this one, I guess Moderators doesn't have a back-office and they work like a middle man. I don't know if it's true. But, moderators are mostly hired just to manage the community. At least wintomato and Casino royale doing this. I guess Moderators doesn't have access to users' data. So, They are unable to help you. Based on your post, I can say this is a shady scam attempt. No matter how much is the amount.

I can suggest to you one thing, I don't know who is the Goldenberg is. But, The casino owner is Anil. He was my good friend. I don't have had communication with him for the last 8-9 months. I guess sharing personal information is not allowed here. But, I can share the owner's Telegram handle. You can knock Anil on Telegram @anil56380. If support is not responding. You can tell him about this. Good luck.

The first withdrawal rejected due to bot farming activities and the third is because pandora faucet farming, just like you said above it's doesn't make sense they've rejected your first withdrawal but they still allow you to withdraw in the second time, while the third they suspect other problem from your account.

They did mention the minimum withdrawal is € 10 and the withdrawal should be made in original address. But the second withdrawal you're using different address and they allow it, also 164 DOGE is above € 10(around € 19).

I don't even find any faucet or rains rules in their TOS [1] they also doesn't explain what does the bot farming and pandora faucet farming under your account. They're failed to address the issues and have poor support, it's worth to leave a tag and flag.

You can add flag type 1 on his account, I'll support it.

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[1] https://coinfolk.net/topic/476/t-c-english?lang=en-US

Done. Thanks for the advice.

The admin from their thread was last active Dec 2021.
Maybe if you are able to contact them thru chat in their site, provide this scam accusations link.
So they know they have existing accusation thread here. And they may resolve your case fast.
Because they don't want people to think negatively on their site.
And there are so many gamblers here in the forum. It is not their best interest not to close your case.

Hey, guys. I'd like to warn you all not to play on wintomato.com ever. This site is a scam without proper support and it's going to be a waste of both your time and money.

ALL PROOFS ARE HERE:
https://imgur.com/a/ziEki1o

HERE IS THE STORY:
On January, 6 I made my first deposit on wintomato.com of 500 DOGE (screenshot available with the link above)
https://dogechain.info/tx/c7b018aac2cb5db9caae84e9c871099580b34e4924f1544d8a3e131f5b7123ec

On January, 22 I made another deposit of 0.085 BCH:
https://blockchair.com/bitcoin-cash/transaction/6cb2110745e4d99e5fc11fece7b7a62d8f2005cdcee119ccd00d861422fc10f4

With luck and skill, I managed to make my initial 500 DOGE to around 6000 DOGE in the next 17 days.
Then, on January, 23 I requested my first withdrawal of 6249 DOGE. After a few hours, my request was rejected by "poliperhonet" (guess it's their admin) with a comment "bot farming activities" and my DOGEs were returned on the account's balance. Since I hadn't performed any of these "activities" I decided to seek justice and to fight for my rights. So, I wrote to the chat moderator and after another few hours of debates, he asked me to make another withdrawal request. I requested then 6000 DOGE and after 40 minutes it was processed by our old friend "poliperhonet". But the story does not end on these good news.

Since I had some DOGEs left on my account's balance and my playing strategy started to twist, I decided to withdraw the rest of 164 DOGE.
On January, 27 I requested a withdrawal of 164 DOGE. Next day I found my withdrawal declined and all DOGEs "confiscated" with a comment "Pandora Faucet Farming". This time they didn't return the requested amount back to my account's balance but simply confiscated it. Of course, I wrote to support again. After 3 days of exchanging messages with a moderator, he finally told me to send an email to their official support address, because they were somehow unable to solve my issue via chat this time. Clearly, there was no logic in such behavior, since my first cashout problem was successfully solved within the chat conversation. I guess, the reason of why all of a sudden it became impossible to solve my current problem in the same way, will remain a mystery.

Anyway, on January, 30 I did send an email with all the explanations to their support. The exact email content is shown on one of the screenshots available with the link to proofs I've posted above.
To the day, there is no response to my email.

Since I didn't receive any response via email, I wrote to the chat moderator again. After another dozen hours he answered that my DOGEs will not be returned and if I need more explanation I should contact support. His exact answer is also available on the screenshots above.
Of course, I didn't write another useless email because of 2 reasons:
- I still didn't get any answer to my email, so why write another one?
- I don't need their "explanations", I need my money. They never provided me with any explanation regarding my first initially rejected withdrawal, neither did they explain to me why they decided to pay it after all. Guess they just were hoping that I will forget about it. And after they got to know that I won't, they simply confiscated my second WD.

RESUMING all this, I can make some bulletproof conclusions:
1) Administrators of casino wintomato.com are lying to their customers by ensuring them that "the withdrawal process is fully automated". Of course, withdrawals are not "instant" as casino administration claims it to be.
2) wintomato.com can confiscate your crypto instead of processing your legitimate withdrawal request. Just because they can. No fair reason takes place, no explanations, no proofs of player breaking the rules.
3) Poor support: moderators seem to be completely useless in serious questions like withdrawals. Seems like they are playing a middlemen role and just pass your message further to the administrators. Email support does not answer more than 5 days already.

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SCAM.

P. S.: Their representative's account is wintomato and you can check his trust summary here: https://bitcointalk.org/index.php?action=trust;u=3346646