Wired 10k on Monday morning into mtgox ..still nothing

essem

newbie

Activity: 42

Merit: 0

Quote from: jabulani on April 05, 2013, 07:11:13 PM

Quote from: bitcoinhelp on April 05, 2013, 03:44:57 PM

They sent me this:

Where am i supposed to find a scanner to scan my documents? This isn't the 90's. no one uses flatbed scanners anymore

comon man wtf seems like you dont care much about your money do you?, you can afford to lose 10k but you cannot dispose of a scanner? photocopying shop? even freaking buy one?

aniway as they said take a good quality picture with your phone, it should do the job.

Show some compassion, the OP is the sort of investor we need right now to help drive the price to $200 and beyond

bitcoinhelp

newbie

Activity: 12

Merit: 0

scanned my wire document today
this is taking much longer than i expected

clicksmoney

member

Activity: 103

Merit: 10

Quote from: bitcoinhelp on April 05, 2013, 03:44:57 PM

Where am i supposed to find a scanner to scan my documents? This isn't the 90's. no one uses flatbed scanners anymore

Start a dutch auction for your Mt Gox account with evidence of the transfer. Then not a total loss (as if it ever was). Seriously if you throw 10k around like this I expect you to a) be able to afford to lose it b) be easy come, easy go or C) make informed choices.

Apologies for ranty I have less to play with and every dollar means something to me people do this without due diligence with how things work irks me. And don't let it get to your health.

jabulani

newbie

Activity: 7

Merit: 0

Quote from: bitcoinhelp on April 05, 2013, 03:44:57 PM

They sent me this:

Where am i supposed to find a scanner to scan my documents? This isn't the 90's. no one uses flatbed scanners anymore

comon man wtf seems like you dont care much about your money do you?, you can afford to lose 10k but you cannot dispose of a scanner? photocopying shop? even freaking buy one?

aniway as they said take a good quality picture with your phone, it should do the job.

DeathAndTaxes

donator

Activity: 1218

Merit: 1079

Gerald Davis

Next time wire the funds to Bitcoins Direct and get your coins the same day.

https://bitcointalksearch.org/topic/bitcoins-direct-support-thread-87094

holy_cow

newbie

Activity: 14

Merit: 0

Quote from: bitcoinhelp on April 05, 2013, 03:44:57 PM

They sent me this:

Thank you for waiting and we apologize for the delay. We are sorry to inform you that we need the wire conformation document and your full name to look for your funds.
Thanks,

Even though the wire document has all this information and I already gave them my full name and Mtgox ID in the last email. It's like they are too inept to process a wire transfer.

Where am i supposed to find a scanner to scan my documents? This isn't the 90's. no one uses flatbed scanners anymore

Take a picture with your phone. Better resolution than most cheap scanners.

Mac-10

newbie

Activity: 5

Merit: 0

Just be patient.

bitcoinminer42

legendary

Activity: 1904

Merit: 1185

notorious shrimp!

doesn't tradehill had big security problems in the past?

bitcoinhelp

newbie

Activity: 12

Merit: 0

They sent me this:

Thank you for waiting and we apologize for the delay. We are sorry to inform you that we need the wire conformation document and your full name to look for your funds.
Thanks,

Even though the wire document has all this information and I already gave them my full name and Mtgox ID in the last email. It's like they are too inept to process a wire transfer.

Where am i supposed to find a scanner to scan my documents? This isn't the 90's. no one uses flatbed scanners anymore

SgtSpike

legendary

Activity: 1400

Merit: 1005

Quote from: bitcoinhelp on April 05, 2013, 12:46:46 PM

this is a joke. mtgox has no way to contact them except for some lame support ticket which they don't answer
10k down the drain .wires cant be reversed

It's not 10k down the drain, they'll eventually get it credited to your account. Have a little patience, and understand that the recent media attention on Bitcoin has caused MtGox support requests, trading, and new user verification to absolutely explode. It's like waiting in a long queue on the phone because they "are experiencing greater than normal volume of calls" at the time. They had 4 employees working in support last April - now they have 22, and are in the process of hiring even more.

bitcoinhelp

newbie

Activity: 12

Merit: 0

this is a joke. mtgox has no way to contact them except for some lame support ticket which they don't answer
10k down the drain .wires cant be reversed
at least i can use the loss as a good excuse for my back taxes,..i owe a lot

WikileaksDude

hero member

Activity: 490

Merit: 500

Quote from: dgl on April 05, 2013, 09:58:47 AM

You should try Tradehill next time. I wired them money monday at around 2pm and they sent me a email telling me they credited my account at 8pm later that night. There customer support isn't very good though, however who does nowadays....

Yes tradehill deals with large amounts only

dgl

newbie

Activity: 4

Merit: 0

You should try Tradehill next time. I wired them money monday at around 2pm and they sent me a email telling me they credited my account at 8pm later that night. There customer support isn't very good though, however who does nowadays....

vm1990

legendary

Activity: 1540

Merit: 1002

well that was less than helpful (rather useless bank of America Q&A) id say 15days or 30days at most if you transferd to the Japanese bank account

bitcoinhelp

newbie

Activity: 12

Merit: 0

bank of america

vm1990

legendary

Activity: 1540

Merit: 1002

i wouldnt be to hard on mtgox they do have alot of problems at the moment both with banks and ddosing normal bank transfers can take up to 15 days or longer
what bank did you send from and to?
easier to estimate if it should have gone through (not after details just bank company names and country)

cly

newbie

Activity: 26

Merit: 0

nowadays they are dealing with heavy impact.

so please be patient with them.

And perhaps try smaller values than 10k for a first test Roll Eyes

bitcoinhelp

newbie

Activity: 12

Merit: 0

On Monday morning I wired $10k into my mtgox account so I could buy bitcoins and after 5 days I still don't see any money credit to my account.
What a joke this is. I sent a message to support and they asked for full name and my mtgox ID, but that info was already IN the wire , so it seems like they are unable to follow even simple instructions.

Topic: Wired 10k on Monday morning into mtgox ..still nothing (Read 687 times)