Topic: Withdraw/verification on cryptsy (Read 3017 times)

You wont get help I have a support ticket that is 14 days old about thier SMS 2FA lagging and sending the codes literally HOURS after I have asked for them, it kept me from logging in, kept me from making withdraws and it was their lagged system or their authy apps lagged system causing the problems. I tested my number with the other services I used before i even submitted a ticket to make sure it was not on my end. The original ticket was submitted 14 days ago and the last response form cryptsy was 8 days ago. They have a problem in their authentication service and refuse to accept its their problem.

Cryptsy canot withdraw
BTCD
BLK
NMC
all it looks like GOX.

No help from BitJohn

Cryptsy reminds me too much of paypal to feel comfortable using them on a consistent basis.

Once again, patiently:

BTCD #185762
Created on Wed, 13 May at 11:35 AM Agent: Phoebe

Withdrawal VIA #173007
Created on Wed, 7 Jan at 7:12 PM Agent: Grace

Lack of XST #167842
Created on Sun, 30 Nov, 2014 at 5:56 PM Agent: Gretchen

Give me a support ticket # for reference.

Is my withrawal of 600 BTCD suspicious too? Or I am suspect?
My withdrawal I've made half year ago (didn't get the money) is suspicious?
My deposits I've made more than half year ago are suspicious?

Who is suspect in all mentioned cases?

@ BitJohn




Quote from the AsiaCoin Thread !

sure

edit.
ok - all is ok - BTC are in my other wallet

for some time I need to say: bye bye cryptsy, I hope I will back to you

Withdrawal of Bitcoin usually requires email authorization.
Have you clicked on the link you received in email after you requested BTC withdrawal?

Ok. I bought BTC for my fiat.

New challenge now - withdraw BTC.

Round 1.
- I do not see in blockchain my withdrawal transaction.

Polo and Bittrex currently have no AML policies that I know of yet both operate in the US. I would say this opens them up to situations like ripple labs was just in. Most of our systems that can cause delays are due to AML and suspicious activity which our system flags.

Why would I give them my identification when I can get fast withdrawal/deposits without it on Poloniex and Bittrex.

RIP Coin-Swap, yet another casualty of the GAW/Paycoin fiasco.

Slow usually means your a newer account. Get verified for fastest withdraw deposit speeds.

Not a fan of cryptsy, especially now that the whole Paycoin scam has been unravelled.

Very slow to deposit and withdrawal.

Thanks for all the answers. But my suggestion is, inform the users on the market that a coin of this currency pair is not working correctly! mostly i never use the balance page to deposit coins!
Further, why i get no email about a change of the wallet functionality? Each withdrawal i have to verify via email in normal setup. I got emails about mintsy for a mining investment opportunity. But why i get no mail about disabled or enabled wallets?

Where can i find details about the reason why the wallet is disabled? It's strange that it needs over a moth for an "update"! And that your site reports only "update" is also strang! Where is a information about long a maintenance or update need and why it is in maintenance mode? This all is a lack of information and a bad service! And for me is it wasting of time to search or ask for the information which cryptsy knows at best...

And hey, why i am able to trade a coin without that the wallet is working? There is no guarantee that i can withdrawal my coins in the future! It seems that cryptsy only wants collect trade fees, even if nobody can deposit or withdrawal the coins.

And yeah sure, cryptsy only wants profit and looks firstly at the volume to choose the maintenance priority. I have no problem with that in general. But markets with a disabled wallet have a lower volume, because i can't do arbitrage from or to other exchanges!
And somehow i believe, in some cases it could have some other reason also why a wallet is disabled. If i remember right, this happened for example in the case of ANC, to generate some pressure...
But i have no problem with pressure if cryptsy notice such things public on the exchange. It's okay in my opinion that cryptsy try to force some things, because a exchange is a part of the community like the user of the exchange.




Yeah, what a service...
"temporarily disabled" is very specific and promise a lot of trust, right?
My luck is, i trade with cryptocurrency only.
Wish you the best...

"I've just been informed that currently our withdrawal features for euros has been temporarily disabled. We are attempting to make it operational once more, but for now it will be inaccessible. I apologize for any inconvenience."

Awesome Good to know after I bought euros...

what means "soon"?  I got the same problem 24.04 0.o

FIAT deposit and withdraw options should be updated soon. We had a change of payment processors, and had to make adjustments.

but I want again deposit BTC and sell them for fiat money

I need cryptsy

They're affiliated with a known scam artist in his current fraud scheme. Hopefully you get your funds before the SEC and FBI come down on them

Progress - I have verified status.
But.
I still have white page after click on withdraw.

It's magic - when someone write on forum, and getting insta help from support.

We don't de-list coins typically but that doesn't mean they are all good investments. Many are block chain issues and it takes time for developers to fix them. Though about 15 of them were all from re-scans being done on those wallets and it takes time. As you cane imagine we have some of the busiest wallets for each and every one of those altcoins. I Asked Mullick about it and the scans and maintence should be done on about 20 wallets today so should make you happy.

We maintain hundreds of wallets and have many coins. Coin developers make assumptions like they can push a hard fork with an hours notice. Or they make a change that affects how a coin works in general. These things take time. When a coin averages 0.01 BTC volume, and it needs a time intensive wallet upgrade its going to take longer than a high volume coin since the majority of customers will be affected by the high volume coin outage. Best explanation I have.

Recommendation being make sure developers keep Mullick informed well ahead of time on changes you make.

They shouldn't be unfriendly. I will correct that

Most of the blue names in chat are volunteer moderators. Everyone in the company has a role and really only Mullick knows at any one given time why a wallet is in what state.

@Cryptsy_Jim & @BitJohn

Why are so many wallets in maintenance?
I count more than 30!

Why do you need so long to update a wallet?
For example AsiaCoin... The wallet on bter seems okay.

And why are some of the guys with the blue names from the cryptsy chat unfriendly or ignore me if i ask about a status of a wallet or a feature of your website?
I only asked how long you guys need to finish the maintenance of the AsiaCoin wallet, i cant find a concrete information about this on your website!

One of the blue named guys with a crown said, i should write a support ticket if i have questions.
But why i should? The chat is the simplest way to get in contact, to ask someone.
Why do you have this people in the chat? For trolling and talk about the weather only?

I think your support service has more important stuff to do and answer, as simple things about not working features of your website. Further i think, many people could ask the same question like me, that's why i ask this in the public chat! It seems somehow inefficient if many people spam your support with simple or the same questions.

If you say now like the blue named guys, the chat isn't to ask questions about the website, then please notice this good visable! And then think about adding a support chat for simple questions. Because you have over 30 wallets in maintenance and this not since yesterday! And further, all three months i have minimum one deposit problem on your website (but then i use the ticket option for sure, because Amount, TxId and so on should be handled private).

And if it should help to maintain the functionality of your website better, then you should raise the trade fees to 0.5 %, LoL

Thanks for reading,
and good luck for the person who opened this thread.

I used "ID verifications" as type of ticket, and subject "" Attention JShock" Verification label problem"

I sent your issue to the head of the support team hoping to have it resolved for you shortly. Sorry for the delay.

Maybe all who are here will write to cryptsy support "resolve ermak's problem"? 

Some of their staff are lurking on these forums, but they'll hardly ever appear when you need them

But I was veryficated. And now there are unveryfication status, and veryfication meassage...

Is here someone from cryptsy staff?

thanks man

They are known to be good exchangers, but are actually slow on what they do.
Sometimes, I too had problems with them, but sooner or later those things got sorted out.
Though, I will suggest Cryptsy staff to look into the matter for you, will send them a message.

Some day, Cryptsy will get their act together. When that day will be, probably not anytime soon.

great^^

LoL, i wrote this here and now i got confirmation, that the problem with my deposit is solved!

hope that the OP has the same luck with his issue.
i wish him the best...

they answer fast after sending a ticket, but solving problems very slow.

i wait since over two weeks that they solve the problem with my RED deposit.

Cryptsy is pretty well known for slow support.  That is not the site I would have chosen to get fiat from.  It's a fine exchange.

But support is slow.

Hi!
I hope it is good section.

I veryficed my account on Cryptsy on 24.04
Then I wanted (and I still want!) withdraw euros - all looks fine http://s7.postimg.org/eveqfndyz/cc1.png

But after click I saw this - blank page
http://s8.postimg.org/u8l5kwtmd/cc2.png

So I wrote to support - 25.04
They needed time - ok it is normal, we all need time for resolve the problems.

After one day when i tried withdaw again, after click "withdraw founds" - the message that I am a verified, at the same time status that I am not, and another message that I'm not verified - wtf
http://s1.postimg.org/9rpb8vp8v/cc3.png

Next day 27.04 - message from cryptsy "We would like to verify what is your username and the email address attached to your account please."
I think "ok, no problem" and I sent them my username and e-mail.  Since then, they remain silent.

I asked again in the same ticket what with my money - 30.04

4.05 i wrote antoher ticket - nothing. From eight days - 27.04-5.05 - zero contact.

What should or what can I do now?