citbanks rulebook is that when there is a violation they would refuse services(like ATM withdrawals)
and within 60 days send a cheque out to the registered address on the account
but if they sent a check out then they should easily be able to determine the status of said check apparently there is some issue whereby they don't know how to do that.
Now, Lomax and both banks involved reportedly don’t know what happened to the money.
After providing documentation and wiring instructions, both banks have agreed to investigate the situation.If it is about a missing check in the mail then what do wiring instructions has to do with that? There's not a system in place where they can see if a check got cashed or not?
the article mentions she moved address
it doesn't say that. here is what it says:
According to Lomax, she recently sold her home in Rio Vista, California, after raising her kids and living there for 29 years
We don't know how long ago she moved out. But lets just go with your assumption.
the article said she put funds into an account she doesnt use much
it didn't say she didn't use it much. i don't know where you got that idea. it just says she deposited it into a "smaller bank" just because Farmers & Merchants. might be a "smaller bank" does that mean we should immediately assume she doesn't use it much?
the article mentions family waited the 60days before questioning location of funds
i think you might be misunderstanding the article because it doesn't say that at all. i'm sure she was questioning them over the phone IMMEDIATELY. but it certainly doesn't say she waited 60 days before bringing up the issue.
does it now make sense logically and more common sensely
dont just read some media story and believe it like a religion. think for yourself using research and other source information to come to an INFORMED opinion
does it make sense that someone that saw $120,000 their lifetime savings disappear straight out of their bank account would wait 60 days before calling the bank to ask about what happened? no it doesn't. but maybe it makes sense to you?
you argue that the family wont have been told these things over the phone
i wouldn't expect it. but i guess its possible. i just know that some things banks don't go into over the phone. but they tell you they'll send you a written letter explaining their decision. so you just have to sit and wait.
you argue that the money went missing instantly
she said the money went missing immediately poof gone. on her screen one second then gone the next. what about that is hard to understand about her story?
if the funds vanished on day one then a different conversation would have occured. not the conversation that fits into standard citibank closure practice
what is "day one"? wouldn't that be the day her atm machine wouldn't give her the money? and then she goes home and logs in and watches her $120,000 change to $0 right in front of her eyes? you don't believe her story it seems like. that's fine but just admit