I'm concerned about cex.io
Last week they asked for new ID/card verification and won't let me withdraw GBP. Eventually able to withdraw and receive funds on Monday. This is in spite of having provided all information before and having used same information for several years.
This week provided further ID and tried to withdraw GBP told 'withdrawal exceeds limit'. Told to use bank transfer not card.
Decided this was warning of problems.
Also saw that volume of ETH in last 24 hours was a measly 22 ETH.
I'm now concerned that there are problems behind the scenes.
Have removed all my ETH from cex.io as figured it is safer in my own wallet.
Anyone else seeing issues or is this just a freak occurance?
Last week they asked for new ID/card verification and won't let me withdraw GBP. Eventually able to withdraw and receive funds on Monday. This is in spite of having provided all information before and having used same information for several years.
This week provided further ID and tried to withdraw GBP told 'withdrawal exceeds limit'. Told to use bank transfer not card.
Decided this was warning of problems.
Also saw that volume of ETH in last 24 hours was a measly 22 ETH.
I'm now concerned that there are problems behind the scenes.
Have removed all my ETH from cex.io as figured it is safer in my own wallet.
Anyone else seeing issues or is this just a freak occurance?
They have had a host of problems in terms of dealing with fiat withdrawals in the past, so it's not really surprising that this is popping up right now.
I personally would only consider using them as a crypto only exchange as a result of these issues which they suffered with led to pretty much constant withdrawal delays and sometimes also deposit issues. Not sure if they've fixed it all though. I'd only see the waning trading volumes as a sign of people getting out of the exchange due to better alternatives, not them doing anything shady directly to the market.
No idea why you were asked the verification again, you might want to contact their support as they themselves mentioned, but I honestly don't think it's worth it if you're getting your funds out of their site anyways, which is a good idea since you should never be storing funds on an exchange and use them as a wallet. Their customer support is actually decent, but probably totally ruined by the actual service that they provide.
