Ok, I posted money to Intersango last Thursday night to buy BTC so i could purchase my Bitcoin conference ticket. It is in the public interest for me to post the full contents of my support ticket.
July 24, 2012, 8:50 p.m.Donald
Your price/payment will still be reserved.
Below is the mail we are currently sending out though to users as we are currently having UK bank issues.
Hi,
Please read our statement regarding the current GBP payment issues. The issues have effected some of the payments in and have suspended the payments out. The statement can be found on our support page.
https://support.intersango.com/We are very sorry for the inconveniences this has caused and are doing everything we can. Because tickets regarding GBP payments have become unmanageable (due to the volume created by this incident) we will be closing all GBP tickets. We will be updating the notice as we learn more information. Once the issue has been resolved, we will be happy to address the GBP issues and encourage you to reopen your ticket if there is still an issue with your payment. Again, we are greatly sorry for the inconveniences this has caused our userbase.
Part of the very reason we feel so strongly about bitcoins is due to banking issues like these. Still we are confident that Metro bank will resolve the issue in an appropriate manner.
Sincerely,
Team Intersango
July 23, 2012, 11:33 a.m.needs_staff_action -> needs_staff_action
good afternoon,
do we have any news as to the ETA of my funds?
July 21, 2012, 8:58 p.m.Donald
Hi,
Yes, genjix and I talked about conference payments and I am able to guarantee the timestamp of payments for him and thusly your price.
The issues we are having are mostlikely due to banking issues which we hope to resolve on Monday and so it's no longer likely to be a reference code issue.
Sincerely,
Team Intersango
July 20, 2012, 11:35 p.m.needs_staff_action -> needs_staff_action
Donald
"There will be a record of your payment and it's time stamp so I will be able to make sure that you receive the unexpired ticket price.
I will keep this ticket open and get back to you soon."
Is this statement referring to the conference, I know there is some staff crossover... I've previously been dealing with amir/genjix.
this is mighty confusing, I'll look in again in the morning.
Regards
John
July 20, 2012, 11:03 p.m.Donald
Hi,
It seems that the payment has not come through but sometimes payments are postdated.
I have contacted the bank with regards to this payment and am waiting to hear back.
Sincerely,
Team Intersango
July 20, 2012, 10:46 p.m.Patrickneeds_staff_action -> needs_staff_action
this is missing from our bank records
ATTN donald bring to lawrences attention
July 20, 2012, 9:56 p.m.Donald
Hi,
There will be a record of your payment and it's time stamp so I will be able to make sure that you receive the unexpired ticket price.
I will keep this ticket open and get back to you soon.
Sincerely,
Team Intersango
July 20, 2012, 9:44 p.m.needs_staff_action -> needs_staff_action
furthermore, i just checked with online banking, my reference number was correct my end. I never had this problem previously with the interneti account.
July 20, 2012, 9:29 p.m.needs_admin_action -> needs_staff_action
ok well i will have to deposit more as its for the bitcoin convention and my ticket will expire.
July 20, 2012, 9:24 p.m.Donaldneeds_staff_action -> needs_admin_action
July 20, 2012, 9:24 p.m.Donald
Hi,
The most likely case is that the reference code was not passed on or was mistyped somewhere along the lines. This can be as a result of incongruent banking standards and not necessarily a user fault.
We will have to manually verify your payment on our end and attach it to the account.
Please be patient as we require our administrator to do this. Right now our resolution time for such matters is 1 to 3 days.
We are working on a console which will give non administrators limited administrative capacities to be able to securely deal with such problems so that we can provide better resolution times in the near future.
Feel free to ask any other questions you may have.
Sincerely,
Team Intersango
July 20, 2012, 7:40 p.m.needs_user_action -> needs_staff_action
I sent it last night.
July 20, 2012, 5:38 p.m.Donaldneeds_staff_action -> needs_user_action
July 20, 2012, 5:37 p.m.Donald
Hi,
Did you send this before noon? If so you should have it. Let me know if you don't because if you don't have it it is likely a reference code issue and I can have the administrator manually search and link the payment.
Sincerely,
Team Intersango
July 20, 2012, 12:57 p.m.
I know it can take a couple of hours but I was wondering, if it is being processed.
At this stage, I am personally not concerned, the guys have been helpful and kept me informed. As there is common staff between the Bitcoin Consultancy (running the event) and Intersango, my ticket price is safe, as are my funds by the sound of it. You can call conspiracy all you like, but in the interest of the currency we are all here to support, and knowing that mainstream banks don't really know how to handle our exchanges, surely giving them the benefit of the doubt should be in order rather than screaming blue murder?
I am satisfied with the explanation so far, and I will endeavour to keep in contact with them over the next few days. I am in London tomorrow, and may swing by their office, not sure what would happen or it would achieve but, it will be interesting.
