Here are my provider service terms: Don't post lies, BS or be a dick or you won't get my business. Pretty simple cause and effect.
Luckily for BFL lot's of people don't seem to have the same terms.
Topic: [WOW JUST WOW] BFL customer service terms (Read 1030 times)
You'll find those are the unwritten rules that apply to every customer service dept everywhere.
Its true, Ive run several ISP's in my time and also acted as level 3 tech support.
Remember back when everyone was on dialup and you could only stay connected if enough lines were free ? Thats when I got started.
Anyway, if you rang up one of my level 1s or me and was extremely rude (ie yelling and swearing about disconnections) over the phone Id quietly add you to my "shitlist". My shitlist was part of my home made auto disconnection script, it would always ensure your account was booted at the earliest possibility when the modem banks were full and if you were a real shit you went to the 2nd shit list in which Id trigger the cisco to randomly hang up your modem and log false line errors for your connection
I can just picture Josh doing a "pressed ham" on every bitchy customers invoice slip, be warned.
They should be hiring a much larger customer support team, maybe someone who can organize the support and sales dept better. After all, we are not talking about 20 dollars dial up accounts. They could hire up a team easily. Currently they are talking like they can't even cost effectively upgrade orders to express shipping. It's just a hassle for them apparently, and they don't even even want to do it. There charging a extra 10-20% per order just to manually approve the shipping change. That's millions of dollars of pure profit, aside from the paying a few hours of labor costs and 15 dollars extra for ship it.
You'll find those are the unwritten rules that apply to every customer service dept everywhere.
Its true, Ive run several ISP's in my time and also acted as level 3 tech support.
Remember back when everyone was on dialup and you could only stay connected if enough lines were free ? Thats when I got started.
Anyway, if you rang up one of my level 1s or me and was extremely rude (ie yelling and swearing about disconnections) over the phone Id quietly add you to my "shitlist". My shitlist was part of my home made auto disconnection script, it would always ensure your account was booted at the earliest possibility when the modem banks were full and if you were a real shit you went to the 2nd shit list in which Id trigger the cisco to randomly hang up your modem and log false line errors for your connection
I can just picture Josh doing a "pressed ham" on every bitchy customers invoice slip, be warned.
Note to self: DON'T PISS OFF MEM!
You'll find those are the unwritten rules that apply to every customer service dept everywhere.
Its true, Ive run several ISP's in my time and also acted as level 3 tech support.
Remember back when everyone was on dialup and you could only stay connected if enough lines were free ? Thats when I got started.
Anyway, if you rang up one of my level 1s or me and was extremely rude (ie yelling and swearing about disconnections) over the phone Id quietly add you to my "shitlist". My shitlist was part of my home made auto disconnection script, it would always ensure your account was booted at the earliest possibility when the modem banks were full and if you were a real shit you went to the 2nd shit list in which Id trigger the cisco to randomly hang up your modem and log false line errors for your connection
I can just picture Josh doing a "pressed ham" on every bitchy customers invoice slip, be warned.
have they even shipped yet?
Yes. 
have they even shipped yet?
You'll find those are the unwritten rules that apply to every customer service dept everywhere.
you're being a dick
Don't post lies, BS or be a dick and you get helpful answers. Pretty simple cause and effect.
Wow I love this. Conditional quality customer service. Customer gives you money and based on how you like or don't like customer responses you will judge them individually? Wow....just wow.
Perhaps now we are all justified in judging you as the scummy fuck you are based on your lies and deceitful tactics to sucker in more customers to keep your ponzi going.
BFL will not give you quality customer service if they don't like what you say or if you ask too many questions they don't want to answer. Josh Zerlan/Inaba (BFL COO) says so.
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